PostNord Sverige AB Reviews 

If you want it delivered somewhere specific it is not possible. If they ask you if you want home delivery and you say yes it will most likely still be delivered to a package drop off location. And if you want it at a drop off it will either not be at the one you stated or it will be delivered to your home.
Also never trust their timings. Sometimes I am home all day to be able to receive the package and in the end they will state I wasn’t home.
Oh and never count on the help service. They are basically just chatbots with a monthly paycheck tasked with politely turning you away.

We really like PostNord, they deliver when they should and are always nice and polite.

Why you always lie about the delivery details, they never try to contact us but they say that they try but wanst been able… why you always lie guy.

Promised home delivery, then deliverd to a servicepoint 30 min away by car. Charged 39 SEK to deliver to a closer servicepoint one day later. This company absolutely sucks. Almost every time.

They just lost my package and straight ignored all my emails.
The status of the shipment has not been changed for more than a week, leaving me in a situation where i could do nothing, nor request the money back or order the same item once more.

So what can i say good about postal nord sweden...NOTHING .having posted a registered letter from barcelona on the 9.10.2025 to my daughter in gothenberg which was tracked it eneded up being sent back to my local post office where i posted it with no explaination on the tracking site this why it was not delivered.the address given to me by my daughter was eklanda livs eklandagatan 23 gotenberg 41282 .this also had my daughters full name at thetop of the address.having contacted postal nord 3 times with all the information on the envelope and email and phone number their attempt to rectify the problem or even give me answer was zero in fact it was a waste of time.the third email said best to contact my local post office to file a complaint.having went to my local post office to pick it up the info on their site said WRONG ADDRESS!!!my daughter neither recieved any phone calls or emails she even went to the local postal nord pick up point eklanda livs and enquired each time the person said there was no package to pick up.
so jump forward to today the postal nord reply via the spanish complaint office said my package was addressed wrong it should of been posted to ostergardsgaten 8 molndal......having checked on the internet map this place is outside gotenberg city and is not the address she was told be the pick up shop so how bad is that they turn the problem around to blame me by saying it was the wrong address!! com on you cant make it up letter did have right address which was the nearest pick up point to her living flat (uni flat).next will be another email to postal nord telling them they should be ashamed of this service given.rant over

This is the worst company that I have dealt with it. I never bother with leaving any reviews for any company as everybody needs to make living and get money. I think, this company will not last long. Almost all large delivery are broken. Small letters always come late. People that work for this company, i did not find one person that smiles. Being polite is not in their books. Careful with them. Even if you send Christmas card from UK. They would say, you need to pay custom duty. They cannot delivery inside Sweden. They cannot delivery to UK. I have sent letter to Bosnia and it took only 3 months to be sent from Sweden. I find it is cheaper to take flight then send by them. There are list and list of issues with these people. It is big pity as I feel sorry for some people that work with this company as they honest and they trying their best. This should be lesson to everybody, careful of who is running your company. I just cannot figure out how this company is running it must be miracle to survive this so long. I will repeat do not use it. They doing this with purpose or they have not been trained. It sometimes feels they come from different planet. I know, they do not pay any attention to these kind reviews. But sooner or later. It will catch with them.

Package being sent from one distribution center to the next. total 3 times. then it says on the tracking its being sendt back to the first distribution center, and all of a sudden they are returning my overseas package for NO reason.
And they decide to finalise the return on a friday night, so that i cannot contact customer service. by the time monday rolls around my package is allready gone. what a joke of a company this is.

Customer service totally rude, they give wrong information and make promises that don't keep.

The service is everytime late.
I expected a package friday 14th of November, and i still didn't received it (21.11.2025)

1) Postnord miss to scan the package upon arrival in the country / or miss to assign the swedish tracking
2) Postnord customer service does not take responsibility to help the customer out or even to refer to correct PostNord instanse
3) The agent cut the line so that it is not possible to give the review as they ask us the customers to give.

Can it be worse? Postnord might have lived out its purpose.

The parcel from overseas was sent back without ANY attempts on trying to notify me. When I later inputted the parcel’s tracking ID in the PostNord app, it shows history of it being scanned at the sorting facility daily. Something is very broken. This is not the first time it happens.
To make matters worse, I ended up talking to a chatbot that provided no clarification on why this happened.

THIEVES and say the can’t deliver when they don’t even show up. From Apple Watch to a kids ATV Disappeared!!!! Crazy thieves. And forget about calling..,

I send a parcel from cologne to Viborg (it's a 8h drive). The German postal service delivered the package to a place 1h Drive from Viborg within one day. Since then It has taken Post Nord 4 Business Days to move the parcel from one terminal 1h Drive away to the next 30min away. To me this is unacceptable. Post should be delivered within a maximum of 3 Business day. Of course there can be complications but this is not the first time this has happened. I am disappointed by the lack of service this company delivers.

Worst service ever. Ordred a big pageged and pay for door delivery. Then i got a message that driver would like and update on how i want it delivered. So i wrote he needs to call mobil number xxx. But he didn't so now i need to pick it up my self from somewere, even though i pay for delivery to the door. Ho is going to pay for taxi for picking it up + all this time i have to use be course some incompetence driver didn't do his job. Really really bad service. If i can i will aviod ever using them again.

Impossible to contact the Customer services both over email and over phone. They do not reply!

I sent a package to Japan and it hasn't arrived. It has been 3 months, and several chats with Postnord's AI bot and customer service and nothing has been resolved. Incredibly frustrating.

They made me pay 30 EUROS in custom fees for used items ordered from the UK. I will never use PostNord again, they are completely useless.

Absolutely unreliable! If they weren't given monopoly, they would be out of business!

I can say without exaggeration that PostNord is the worst service provider of any kind, anywhere in the world. What makes it even worse is that many of us are forced to use their services — for example, Migrationsverket in Sweden requires it for sending or receiving critical visa documents.

Let me share just a few of my real experiences:

When I was required by Migrationsverket to send my visa documents through PostNord, I used their tracking service since the documents were extremely important. They lost them. Completely.
After weeks of contacting customer support and hearing the same scripted line — “We are escalating your concern and actively working to gather information about your parcel” — I gave up. My documents were never delivered, never returned, and no one took responsibility.

But my case was nothing compared to what they did to my friend. He traveled all the way to Ethiopia to get his wife’s biometrics done so she could finally join him in Sweden. Migrationsverket sent her residence permit card via PostNord. Guess what? They lost that too.
And since biometrics are a one-time process, he had to fly back to Ethiopia and redo everything — all because of PostNord’s incompetence.

And just when I thought things couldn’t get worse, my latest order from Stadium disappeared into thin air.
I received no SMS, no email, no update in the PostNord app — absolutely nothing. Then, out of nowhere, I got a message from Stadium claiming that PostNord had attempted delivery, which was a complete lie. There was no delivery attempt at all.

When I called their customer service, I was number 45 in the queue, which already says a lot. After nearly an hour of waiting, someone finally answered — and she sounded like it was her first day on the job.
She told me that my email address was incorrect, which is why I hadn’t received any communication. But when I asked her whether this issue was only for this order or a problem with my entire PostNord profile — since I had received emails from them before — she went completely silent.
She had no idea what to say, no clue how to escalate the issue, no ability to troubleshoot anything. I finally gave up and said, “Just book me a delivery as soon as possible.”

How can a company in a country as advanced as Sweden provide such shockingly poor and disorganized service?
I’ve seen more reliable logistics systems in developing countries that operate with a fraction of the technology and funding PostNord has.

PostNord is a disaster of a company

Terrible service, slow delivery and horrible coustumer service. Cant do a simple request to return the package. Package will wait until the planned return date no matter what you say or do. Horrible experience