Porta Delivery Reviews 

1,012
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 669 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and efficient service, noting the ease of their overall experience. Many appreciate the prompt and reliable delivery, often receiving timely updates on their shipments. People frequently commend the staff and drivers for being pleasant, helpful, and professional. The pricing is also highlighted as fair and competitive. Reviewers frequently mention the clear communication provided, contributing to a stress-free process from booking to delivery. The company is often recommended for its ability to handle various needs, transporting items with care, and many users express their intention to use the service again due to consistently high quality.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, highlighting the wonderful service from... See more

Service

Customers consistently note positive experiences with service, often describing it as brilliant, efficient,... See more

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the drivers and teams for... See more

Price

Users describe positive interactions with price, frequently highlighting the affordability and competitive... See more

User experience

People report positive experiences with user experience, consistently describing it as simple, easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I booked the removal of 2 Adirondack Garden Chairs from my sister's home in Louth to mine in Belper. It's a 2 and a half hour drive and these guys did it, on a flexible booking, the next day for £89... See more

Rated 5 out of 5 stars

Had a Porta collection and delivery this week and they were terrific! Have used many courier services but this is the first time with Porta. They made the whole experience so easy and just did the jo... See more

Rated 5 out of 5 stars

Excellent service from Porta Delivery.. Very fair prices, paid a small amount booking fee and the rest of the payment was taken automatically from my account upon delivery. Was informed goods ha... See more

Rated 5 out of 5 stars

I was very happy with the service and steady feedback with this company. A very nice courier with clean smart van and fair price I particularly liked the way the site deals with detailing the ite... See more


Company details

  1. Courier and Delivery Service
  2. Logistics Service
  3. Mailing Service
  4. Moving and Storage Service
  5. Shipping Company

Written by the company

Need something delivered? Porta Delivery makes it simple. Book a courier in minutes for anything from a small parcel to large furniture and full removals. Our platform matches your job with trusted independent drivers already moving around the UK, with transparent pricing and a real team on hand if you need us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,012)

623 reviews in the last 12 months

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Rated 2 out of 5 stars

I had a guitar collected and delivered…

I had a guitar collected and delivered about 120 miles, it cost me over £130, which is several times more than a standard courier charges, and the driver didn't even bring the guitar until almost 1 am, ten hours later than the estimated delivery time.

3 May 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thank you for your review.

A delivery arriving at 1am with a ten hour overrun is not acceptable and we are sorry your experience fell so far short of what was promised. Sunday collections do carry a premium which we feel is fair, but your courier unfortunately had an exceptional day of delays which had a significant knock-on effect, and we understand your frustration.

We would like to make this right and we haven't heard from you about this before. Please get in touch at info@portadelivery.co.uk and we will look at what we can offer you.

Porta Delivery

Rated 5 out of 5 stars

Porta comes through in the nick of time

The company worked really hard to get a driver at short notice after the original driver and back up both fell through a couple of hours before scheduled pickup. Eventual driver was great and the pick up and delivery went as planned. Would recommend this service and use again if needed.

19 May 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks Andrew! Indeed things can happen on the day and I'm glad we were able to sort, hope to help you again in future

Porta

Rated 5 out of 5 stars

Great communication and service

Great communication from start to finish. Booking was very easy online. Same day delivery from North London to Kent, with no problems at all and regular updates from the courier. Would definitely use again. Excellent service.

18 May 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks, Lisa, lovely review!

Rated 2 out of 5 stars

The company did not communicate

The company did not communicate the pickup day or time with either of us each end. I happened to phone up 9am Monday 11th because we hadnt heard anything. The man said that the collection team were only 1.5hrs away from the lady who I had bought wheelchair off! She had to cancel her hair appointment which was non-refundable costing her £125. This was really not on at all. She should be reimbursed. I plan to complain further about this.

11 May 2026
Porta Delivery logo

Reply from Porta Delivery

Thanks for the feedback and I'm really sorry the collection communication fell short here. Clearly 1.5h wasn't enough notice on this occasion and we'll make sure to feedback to the courier on this point specifically.

Rated 5 out of 5 stars

highly recommended from me =)

Bought a bike on eBay which was miles away from home, it turned out to be easier to get these guys to collect and deliver the same day. collected on time, and got an SMS to let me know all was good.

Great Service.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Finally someone who actually cares…

Finally someone who actually cares about providing a service.
Ed Was Fantastic, we were kept in the picture from start to finish, we can't thank Ed enough.
We were let down by DHL, and porta stepped in and saved the day.
would definitely use Porta delivery again.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

I managed to get Shehzad at very short…

I managed to get Shehzad at very short notice having been totally let down by Anyvan who did not tell me that they had no driver. He was prompt and communication was excellent. Helped with unloading too. Price was amazing given the short notice.

16 May 2026
Rated 4 out of 5 stars

Speedy and efficient delivery.

Speedy and efficient delivery.
I would have given 5 stars if the delivery tracking was a bit more efficient. However package was still traceable by contacting the delivery driver.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

This was a prompt service

This was a prompt service. The driver was courteous, arranged pick up and delivery times in a timely manner and also kept us informed of any changes to the route. Overall excellent experience. Would definitely use this service again and highly recommend it,

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Everything was quick

Everything was quick, smooth and nice. Qick response to my request, good price for that delivery and good comunication as well. The company did what they said.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service from easy booking…

Exceptional service from easy booking to collection and delivery - the drivers kept me informed of their progress from start to finish - absolutely 100% the best collection service I have ever used and it was very competitive for a 2 man service - highly recommend these people

11 May 2026
Unprompted review

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