Porta Delivery Reviews 

1,011
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 661 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, frequently noting prompt arrivals, swift execution, and timely updates throughout the process. Many people highlight the helpful and polite staff, especially the drivers, who are often described as professional and careful, ensuring a smooth and stress-free experience. Consumers also appreciate the competitive and fair pricing, often finding it a great value for the high quality of service received. However, some people mentioned occasional issues with communication, specifically regarding unclear pickup or delivery times, which led to uncertainty for a few customers.

What people talk about most

Delivery service

Customers had positive experiences with delivery services, frequently praising the promptness and efficiency... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, efficient,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their politeness, friendliness, and... See more

Price

Users describe positive interactions with price, frequently highlighting the affordability and competitive... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and seamlessness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy booking system where you can actually write exactly what you want done. Excellent service from Anthony who kept us informed with ETA. I had the item delivered the next day from booking. Brilliant... See more

Rated 5 out of 5 stars

I booked the removal of 2 Adirondack Garden Chairs from my sister's home in Louth to mine in Belper. It's a 2 and a half hour drive and these guys did it, on a flexible booking, the next day for £89... See more

Rated 5 out of 5 stars

Had a Porta collection and delivery this week and they were terrific! Have used many courier services but this is the first time with Porta. They made the whole experience so easy and just did the jo... See more

Rated 5 out of 5 stars

Excellent service from Porta Delivery.. Very fair prices, paid a small amount booking fee and the rest of the payment was taken automatically from my account upon delivery. Was informed goods ha... See more


Company details

  1. Courier and Delivery Service
  2. Logistics Service
  3. Mailing Service
  4. Moving and Storage Service
  5. Shipping Company

Written by the company

Need something delivered? Porta Delivery makes it simple. Book a courier in minutes for anything from a small parcel to large furniture and full removals. Our platform matches your job with trusted independent drivers already moving around the UK, with transparent pricing and a real team on hand if you need us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,011)

669 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed

I was very happy with the service and steady feedback with this company.
A very nice courier with clean smart van and fair price
I particularly liked the way the site deals with detailing the items to be shipped.
Courier arrived for collection on time and delivered as agreed whilst giving timely updates.
Would recommend

3 July 2026
Unprompted review
Rated 5 out of 5 stars

I started out with Shiply..

I started out with Shiply, felt pressured and they were difficult to pin down, answer questions, communicate. Came across Porta advertised online and thought I would try them. I was super impressed. You speak to a real person, who gives you a real answer and puts you through to a real driver (after your job is allocated a slot). You get texts and update and if you need to change anything they accommodate you. Will definitely be using them again and recommending them to everyone I know! Thank you Porta!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank the customer…

I would like to thank the customer service team for handling my delivery cancellation request so quickly through the online chat service. The process was straightforward, and the representative was helpful, efficient, and professional throughout. I really appreciated how quickly the issue was resolved and the excellent level of service provided.
Although I am new to the service and had to cancel my very first delivery I will be back to re-book and hope I will have the same experience!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! I am a very happy customer, therefore will recommend and use these amazing company again in future. Thank you, Mile, for a professional approach, clear communication and perfect timing! 

29 June 2026
Unprompted review
Rated 4 out of 5 stars

My experience

My suitcase was collected from the hotel and brought to me at home - which was the objective. However, I would have like more communication from the courier as it wasn't clear when he was coming to collect the case, and I was given no indication of when he would deliver it. I texted twice (no reply) and called twice, with an answer the first time and not the second. I would have appreciated a two-hour window for the return.

26 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Hi, thanks for the review and glad the suitcase made it from the hotel to your door as planned.

You're right that the communication fell short here. Not knowing when collection or delivery would happen, and texts going unanswered, isn't the experience we want. We've fed this back to the courier, and clearer time windows are something we're pushing our partners on.

Thanks for laying it out so specifically, it helps us hold the right standard.

Rated 5 out of 5 stars

Collection from Store

Booked a collection from a store to be delivered to home, process was very quick and easy to follow and everything went as planned! Fantastic service!

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

The courier Peterwas excellent. He kept me updated from placing the order to delivery. He and his helper were both polite, respected my property and overall provided a very professional service.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Wolf way cycle tour support

Porta were contracted to collect 5 bags weighing less than 15kg after 09 30 and deliver to destination hotels before 16 30 on 6 consecutive days. This contract was met with no issues. I would use this company again to support a multi destination cycle tour.

17 June 2026
Unprompted review

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