Porta Delivery Reviews 

1,007
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 661 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, frequently noting prompt arrivals, swift execution, and timely updates throughout the process. Many people highlight the helpful and polite staff, especially the drivers, who are often described as professional and careful, ensuring a smooth and stress-free experience. Consumers also appreciate the competitive and fair pricing, often finding it a great value for the high quality of service received. However, some people mentioned occasional issues with communication, specifically regarding unclear pickup or delivery times, which led to uncertainty for a few customers.

What people talk about most

Delivery service

Customers had positive experiences with delivery services, frequently praising the promptness and efficiency... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, efficient,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their politeness, friendliness, and... See more

Price

Users describe positive interactions with price, frequently highlighting the affordability and competitive... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and seamlessness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy booking system where you can actually write exactly what you want done. Excellent service from Anthony who kept us informed with ETA. I had the item delivered the next day from booking. Brilliant... See more

Rated 5 out of 5 stars

I booked the removal of 2 Adirondack Garden Chairs from my sister's home in Louth to mine in Belper. It's a 2 and a half hour drive and these guys did it, on a flexible booking, the next day for £89... See more

Rated 5 out of 5 stars

Had a Porta collection and delivery this week and they were terrific! Have used many courier services but this is the first time with Porta. They made the whole experience so easy and just did the jo... See more

Rated 5 out of 5 stars

Excellent service from Porta Delivery.. Very fair prices, paid a small amount booking fee and the rest of the payment was taken automatically from my account upon delivery. Was informed goods ha... See more


Company details

  1. Courier and Delivery Service
  2. Logistics Service
  3. Mailing Service
  4. Moving and Storage Service
  5. Shipping Company

Written by the company

Need something delivered? Porta Delivery makes it simple. Book a courier in minutes for anything from a small parcel to large furniture and full removals. Our platform matches your job with trusted independent drivers already moving around the UK, with transparent pricing and a real team on hand if you need us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,007)

663 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service. Highly recommended

Had a Porta collection and delivery this week and they were terrific! Have used many courier services but this is the first time with Porta. They made the whole experience so easy and just did the job without any hassle, cancellations or gruff delivery guys. . Would definitely use you again. The delivery chap was lovely and very obliging. Thank you so much. Highly recommended.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Porta

Had to call in before ordering to check a few details and was helped quickly and sorted out what I needed. Great communication. Fair price and delivered on time. Would recommend and use again.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

This was the first time using the…

This was the first time using the service and so simple to use. I just put in item info, had a quote for a price and paid a deposit. Everything went smoothly, the booking was confirmed within a couple of hours. You don’t pay the balance until the item is safely delivered which lends peace of mind. Would definitely use again

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! I was very impressed with the quality of service received in the delivery of a pad of fresh flowers. I wholeheartedly recommend this courier company and I’d definitely use them again if needed! Thank you

8 July 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Hi Francy, thank you for the lovely review!

Really pleased the flowers arrived in great condition, deliveries like that need extra care so it's great to hear the courier got it right.

We'd be delighted to help again whenever you need us. Thanks for recommending Porta!

Rated 5 out of 5 stars

Excellent driver and a fantastic…

Excellent driver and a fantastic service thank you definitely recommend

4 July 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Hi Garry, thanks for the great review! Glad the driver looked after you, we'll make sure the feedback gets back to them. Thanks for recommending us and we'd love to help again anytime.

Rated 5 out of 5 stars

Convenient and affordable

Bike delivered door-to-door with a smile!

6 July 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Hi, thanks for the review! Glad the bike arrived safely door to door, and even better that it came with a smile. Thanks for choosing Porta, see you next time!

Rated 5 out of 5 stars

Easy to use

Easy to use, all questions answered in chat, competitive rate with good insurance options

4 July 2026
Porta Delivery logo

Reply from Porta Delivery

Hi Phoebe, thanks for the kind words! Great to hear the booking was straightforward and the chat team got you sorted quickly. Glad the pricing and insurance options worked for you too. Thanks for choosing Porta!

Rated 5 out of 5 stars

A refreshing change in the world of delivery’s!!

There are many terrible delivery company’s out there who do not give a damn about anything but profit.

Porta are something a bit different and refreshingly good. For a price on par or better than any comparable company’s they really did look after all of the details to ensure everything went smoothly. Even phoning to clarify ambiguous details and then phoning again to reassure both sides of the delivery chain were completely informed of how things would go and give better details of exact timings to expect within the frame of the initial given window.

BRAVO!! Keep up the good work!!!

6 July 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Hi Robin, what a review, thank you!

The proactive calls to clarify details and keep both sides informed are exactly what we push for, so it's brilliant to hear it landed. We'll share this with the team, it'll make their day.

Thanks for the bravo, we'll keep earning it!

Rated 4 out of 5 stars

The delivery was as promised

The actual transport part was organised and carried out without any problems. My only irritation is the amount of times the site contacts me for repeated information. And especially when the tracking service is not in real time so you can follow the delivery. It’s clear the site needs amendments.

4 July 2026
Porta Delivery logo

Reply from Porta Delivery

Hi, thanks for the review and glad the delivery itself went smoothly.

Fair points on both counts. We ask for confirmation at a few stages to make sure nothing gets missed between you and the courier, but we hear you that it can feel repetitive and we are looking at streamlining it.

Live tracking is on our roadmap too.

Thanks for taking the time to flag it, feedback like this is exactly what shapes what we build next.

Rated 4 out of 5 stars

Package was picked up allbe it a cpl…

Package was picked up allbe it a cpl days late but this did not cause a problem
The guys delivered it within the time window arranged and were very pleasent and efficent

4 July 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Hi, thanks so much for the review.

Apologies the pickup slipped a couple of days, but really glad it didn't cause any issues and that the team were pleasant and efficient on the day.

We'll pass the kind words on to them.

Thanks again for using Porta.

Rated 5 out of 5 stars

Very impressed

I was very happy with the service and steady feedback with this company.
A very nice courier with clean smart van and fair price
I particularly liked the way the site deals with detailing the items to be shipped.
Courier arrived for collection on time and delivered as agreed whilst giving timely updates.
Would recommend

3 July 2026
Unprompted review
Rated 5 out of 5 stars

I started out with Shiply..

I started out with Shiply, felt pressured and they were difficult to pin down, answer questions, communicate. Came across Porta advertised online and thought I would try them. I was super impressed. You speak to a real person, who gives you a real answer and puts you through to a real driver (after your job is allocated a slot). You get texts and update and if you need to change anything they accommodate you. Will definitely be using them again and recommending them to everyone I know! Thank you Porta!

3 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look