Porta Delivery Reviews 

983
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 654 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the efficient and timely delivery service, noting that items were collected and delivered as planned. Many people highlighted the professionalism, helpfulness, and polite attitude of the staff, making interactions pleasant. The overall service is frequently described as smooth, reliable, and easy to use, with consumers appreciating the fair and competitive pricing. However, some people mentioned issues with communication, specifically regarding unclear pickup and delivery times or a lack of real-time tracking information.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, highlighting efficient communication, timely... See more

Service

Clients share positive opinions on service, with many reviewers expressing their intent to use the service... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising drivers and couriers for being polite,... See more

Price

Customers had positive experiences with price, consistently finding it to be fair, reasonable, and... See more

User experience

People report positive experiences with user experience, consistently describing the service as easy, simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I booked the removal of 2 Adirondack Garden Chairs from my sister's home in Louth to mine in Belper. It's a 2 and a half hour drive and these guys did it, on a flexible booking, the next day for £89... See more

Rated 5 out of 5 stars

Had a Porta collection and delivery this week and they were terrific! Have used many courier services but this is the first time with Porta. They made the whole experience so easy and just did the jo... See more

Rated 5 out of 5 stars

The driver was really nice, communicated well and there was no stress in the process. I had a 6 seater table delivered from over 4 hours away, it was just 1 courier, someone helped load on the pick up... See more

Rated 5 out of 5 stars

I was very happy with the service and steady feedback with this company. A very nice courier with clean smart van and fair price I particularly liked the way the site deals with detailing the ite... See more


Company details

  1. Courier and Delivery Service
  2. Logistics Service
  3. Mailing Service
  4. Moving and Storage Service
  5. Shipping Company

Written by the company

Need something delivered? Porta Delivery makes it simple. Book a courier in minutes for anything from a small parcel to large furniture and full removals. Our platform matches your job with trusted independent drivers already moving around the UK, with transparent pricing and a real team on hand if you need us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

983 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(983)

641 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service! I was very impressed with the quality of service received in the delivery of a pad of fresh flowers. I wholeheartedly recommend this courier company and I’d definitely use them again if needed! Thank you

8 July 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Hi Francy, thank you for the lovely review!

Really pleased the flowers arrived in great condition, deliveries like that need extra care so it's great to hear the courier got it right.

We'd be delighted to help again whenever you need us. Thanks for recommending Porta!

Rated 5 out of 5 stars

Excellent driver and a fantastic…

Excellent driver and a fantastic service thank you definitely recommend

4 July 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Hi Garry, thanks for the great review! Glad the driver looked after you, we'll make sure the feedback gets back to them. Thanks for recommending us and we'd love to help again anytime.

Rated 5 out of 5 stars

Convenient and affordable

Bike delivered door-to-door with a smile!

6 July 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Hi, thanks for the review! Glad the bike arrived safely door to door, and even better that it came with a smile. Thanks for choosing Porta, see you next time!

Rated 5 out of 5 stars

Easy to use

Easy to use, all questions answered in chat, competitive rate with good insurance options

4 July 2026
Porta Delivery logo

Reply from Porta Delivery

Hi Phoebe, thanks for the kind words! Great to hear the booking was straightforward and the chat team got you sorted quickly. Glad the pricing and insurance options worked for you too. Thanks for choosing Porta!

Rated 5 out of 5 stars

A refreshing change in the world of delivery’s!!

There are many terrible delivery company’s out there who do not give a damn about anything but profit.

Porta are something a bit different and refreshingly good. For a price on par or better than any comparable company’s they really did look after all of the details to ensure everything went smoothly. Even phoning to clarify ambiguous details and then phoning again to reassure both sides of the delivery chain were completely informed of how things would go and give better details of exact timings to expect within the frame of the initial given window.

BRAVO!! Keep up the good work!!!

6 July 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Hi Robin, what a review, thank you!

The proactive calls to clarify details and keep both sides informed are exactly what we push for, so it's brilliant to hear it landed. We'll share this with the team, it'll make their day.

Thanks for the bravo, we'll keep earning it!

Rated 4 out of 5 stars

The delivery was as promised

The actual transport part was organised and carried out without any problems. My only irritation is the amount of times the site contacts me for repeated information. And especially when the tracking service is not in real time so you can follow the delivery. It’s clear the site needs amendments.

4 July 2026
Porta Delivery logo

Reply from Porta Delivery

Hi, thanks for the review and glad the delivery itself went smoothly.

Fair points on both counts. We ask for confirmation at a few stages to make sure nothing gets missed between you and the courier, but we hear you that it can feel repetitive and we are looking at streamlining it.

Live tracking is on our roadmap too.

Thanks for taking the time to flag it, feedback like this is exactly what shapes what we build next.

Rated 4 out of 5 stars

Package was picked up allbe it a cpl…

Package was picked up allbe it a cpl days late but this did not cause a problem
The guys delivered it within the time window arranged and were very pleasent and efficent

4 July 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Hi, thanks so much for the review.

Apologies the pickup slipped a couple of days, but really glad it didn't cause any issues and that the team were pleasant and efficient on the day.

We'll pass the kind words on to them.

Thanks again for using Porta.

Rated 5 out of 5 stars

Very impressed

I was very happy with the service and steady feedback with this company.
A very nice courier with clean smart van and fair price
I particularly liked the way the site deals with detailing the items to be shipped.
Courier arrived for collection on time and delivered as agreed whilst giving timely updates.
Would recommend

3 July 2026
Unprompted review
Rated 5 out of 5 stars

I started out with Shiply..

I started out with Shiply, felt pressured and they were difficult to pin down, answer questions, communicate. Came across Porta advertised online and thought I would try them. I was super impressed. You speak to a real person, who gives you a real answer and puts you through to a real driver (after your job is allocated a slot). You get texts and update and if you need to change anything they accommodate you. Will definitely be using them again and recommending them to everyone I know! Thank you Porta!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank the customer…

I would like to thank the customer service team for handling my delivery cancellation request so quickly through the online chat service. The process was straightforward, and the representative was helpful, efficient, and professional throughout. I really appreciated how quickly the issue was resolved and the excellent level of service provided.
Although I am new to the service and had to cancel my very first delivery I will be back to re-book and hope I will have the same experience!

2 July 2026
Unprompted review

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