Appliance Testing Supplies Reviews 

666
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery, rapid dispatch of items, and prompt turnaround times for orders and equipment calibration. People also find the support staff to be extremely helpful, professional, and knowledgeable when answering questions over the phone and offering guidance. However, some reviewers were not happy with slow courier services, expensive freight charges, and significantly delayed deliveries on certain occasions. A few consumers also noted that they occasionally experienced missing items in their packages or had to pick up parcels directly from a local depot.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient communication and fast turnaround... See more

Delivery service

Consumers express satisfaction and delight regarding the delivery service, frequently highlighting super-fast... See more

Staff

People report positive experiences with staff, highlighting an excellent team that is informative, helpful,... See more

Response time

Customers report great satisfaction with response times and fast turnarounds. Reviewers note that phone... See more

Product

Reviewers highlight positive aspects of product, noting that items are true to advertisement, well-priced,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly, helpful communication via phone call. Quick to answer the call. I needed labels and ink ribbon for my test and tag machine urgently and these were on the courier same day. Excellent servi... See more

Company replied

Rated 5 out of 5 stars

It was a smooth experience. I arrange for the calibration of our Metrel tester and everything went very well. The sales and support representative, Rodrigo del Melchor was very helpful in assisting me... See more

Company replied

Rated 5 out of 5 stars

Good advice from staff when making a decision as to which make/model would suit our needs best. Extremly fast delivery, next morning!!! All set up ready to go.

Company replied

Rated 5 out of 5 stars

Great communication and a well thought out response to our request for advice. We were able to make a quick and, in our case, economic decision for the business. A quicker than expected delivery was... See more

Company replied



Company details

  1. Electronics Company
  2. Electrical Appliance Wholesaler

Written by the company

Appliance Testing Supplies is New Zealand's leading supplier and manufacturer of test and tag equipment and electrical test tags. We pride ourselves on giving our customers great deals and service on a complete range of portable appliance testers and test and tag supplies, together with lifetime support and expert advice from our highly experienced team.

New Zealand's Premier Online Store for Test & Tag Equipment

Written by the company

Lifetime Technical Support
Every customer receives free lifetime technical support to guarantee help is always available. This promise is not something we take lightly, as we place an emphasis of ensuring our customers receive dependable, well-informed and professional service from start to finish. Guaranteed.
Complete Range of PAT Testers to Compare
With Appliance Testing Supplies, you’re not visiting just another company that offers test and tag equipment. Instead, you’ll be able to view and compare a complete range of portable appliance testers on the market, with every brand and model available. Through our unique comparison charts, finding the perfect PAT tester based on your needs is an effortless process.
Expert Advice From Professionals
Need more information on choosing the right appliance tester? Perhaps you’re wanting to speak to a real human and industry professional? We take the time to learn your particular needs and advise you of the most suitable product, without any bias towards any particular brand.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

666 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(666)

102 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rapid turnaround

Rapid turnaround, excellent service, highly recommended.

4 November 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Selwyn,

Thanks for the feedback! We’re really pleased to hear you were happy with the quick turnaround and service. We appreciate the recommendation — it means a lot to us.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Easy to navigate web site

Easy to navigate web site, great quality product & pricing. Fast delivery.

3 November 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Chris,

Thanks for the feedback! We’re glad to hear you found the website easy to use and that your order arrived quickly. It’s great to know you’re happy with the quality and pricing too — we really appreciate your support.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Awesome service

Fast service and lots of communication, along with great follow up.

29 October 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Claire,

Thanks so much for the great feedback! We’re really glad to hear you found the service fast and appreciated the clear communication and follow-up. We’re always here if you need any ongoing support.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Excellent service

Ordered tags online, in the post that day. Thanks for the prompt response.

23 October 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Robert,

Thanks for the feedback! We’re really glad to hear your order was processed quickly and arrived without delay. We appreciate you taking the time to share your experience.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Fast service

Fast service. Quick return of appliance . Easy book in system.

19 October 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Jason,

It’s great to hear you found the booking process easy and the service quick and efficient. We always aim to make calibration and returns as smooth as possible for our customers!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Outstanding service

Outstanding service, great people and rapid delivery. Thanks Rodrigo and the team. Awesome support!

17 October 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Marty,

We really appreciate your kind words. It’s wonderful to hear you received outstanding service from Rodrigo and the team. We’re thrilled you’re happy with the quick delivery and ongoing support — we’re always here whenever you need us!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Quick/ easy/ no fuss/ delivered back in…

Quick/ easy/ no fuss/ delivered back in good time.

15 October 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Rhys,

We really appreciate your feedback. It’s great to hear that the process was quick, easy, and hassle-free — and that your order was delivered back in good time!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Great Service

Communication is great and transferred between agents.
Issues are addressed and resolved to the best of their ability.

25 September 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi there,

Thank you for sharing your feedback! We’re so pleased to hear you found our communication smooth and that our team was able to resolve any issues efficiently. We always aim to provide great service and clear communication across every step.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Giles,

We appreciate your feedback. It’s great to hear you found the course practical, with everything explained clearly and all your questions answered. And with our lifetime support, you’ll always have help on hand whenever you need it!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

A1 professional service yet again

A1 professional service yet again. Fantastic ! Really appreciate the quick turnaround service from north to South Island. Less than a week! Thanks again Appliance Testing Supplies NZ

23 September 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi there,

Thanks so much for your wonderful feedback! It’s fantastic to hear you’re happy with our service and the quick turnaround — especially across the islands in less than a week. We truly appreciate your continued support!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

They were fast and kept us updated

They were fast and kept us updated

23 September 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi there,

We really appreciate your kind words! It’s great to hear that our team was fast and kept you updated throughout the process. We’re always here to make things smooth and hassle-free for you!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Fast efficient service

online ordering easy to use

17 September 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Michael,

Thanks for your review. It’s good to know you found the service fast and efficient, and that online ordering was easy to use!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Easy process to book in and quick…

Easy process to book in and quick turnaround

12 September 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Gareth,

We appreciate your feedback. It’s great to hear the booking process was straightforward and the turnaround quick!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Always prompt delivery

9 September 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Christian,

We appreciate your comments. It’s good to know you can always rely on us for prompt delivery.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Great turnaround

Great turnaround on the annual calibration.

8 September 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Mike,

Thanks for your review. It’s great to hear the annual calibration was turned around so efficiently.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Fast and Efficient

Fast and efficient from sending machine to receiving it back in a timely matter. Thank you.

3 September 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Hannah,

We appreciate your feedback. It’s good to know the process was handled quickly and your machine was back with you right on time.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Great customer service.

1 September 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Rich,

We appreciate your feedback. It’s great to hear you’ve had such a positive experience with our customer service!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Great service, great price.

Appliance Testing Supplies handled our order for Testing Tags swiftly and professionally, from initial phone call to completion of order. Changes we needed to our original template were quickly made, proofed and the order finalised as requested without delay. Great service, great price.

28 August 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Timaru,

Thanks for your review. It’s good to know the order process went smoothly and that our team could get your testing tags sorted without delay. We’re glad the service and price hit the mark! Our lifetime support is always there whenever you need a hand.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

The ability to call you guys whenever I…

The ability to call you guys whenever I have a question and get a response straight away!! Thank you so much.

29 August 2025
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Lisa,

We appreciate your comments. It’s great to hear you value being able to reach us anytime for quick answers – that’s exactly what our lifetime support is for, and it never expires!

All the best,
Den - Appliance Testing Supplies Team

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