This company outshine others with customer service and quality product. Nothing is too much trouble, polite, friendly and professional to deal with. I have used them for a number of years and they ha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have brought 2 spa trays but they are christmas presents for friends, one has a spa pool and the other has a hot tub I like the sturdiness of the tray and unlike other products I looked at this tray... See more
Company replied
Simple process to get a well fitting spa cover to replace my water logged one! I appreciated the follow up calls to make sure everything was spot on the first time.
We had purchased two products from Spa Store. The first was a filter that arrived first. This has made a massive difference to our spa's filtration and the second was a hard top spa cover, that was o... See more
Company details
Written by the company
Spa Store New Zealand Limited has been in the Spa Business for over 10 years and as such, we have the experience and expertise to assist you with your spa parts, spa covers and spa chemical needs. You can relax, our Spa parts, Spa Chemicals, Spa filters and Spa accessories are amongst the highest quality available in New Zealand. We offer free shipping all over New Zealand on orders over $175+* (exclusions apply) and an easy, no hassle return policy.
Contact info
97 Great South Road, Greenlane, 1051, Auckland, New Zealand
- 0800-772786
- info@spastore.co.nz
- spastore.co.nz
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple process to get a well fitting…
Simple process to get a well fitting spa cover to replace my water logged one! I appreciated the follow up calls to make sure everything was spot on the first time.
18 May 2026
“Great customer service
“Great customer service. Marge was friendly, helpful, and made the whole process easy.” However Mainfrieght New Plymouth could have been more on to it with updates/package status texts!
19 April 2026
Very Happy Customer
This company outshine others with customer service and quality product. Nothing is too much trouble, polite, friendly and professional to deal with. I have used them for a number of years and they have exceeded my expectations many times. Marge is a star and her advice and product knowledge is second to none. Cannot thank you enough Marge. Would wholeheartedly recommend this company. Just fab.
17 April 2026
Britney
Britney, at The Tower Junction branch of Spa World in Christchurch was super helpful. She had the answers and advice I needed to replace a UV lamp in my Vortex spa.
17 April 2026
SpaStore is trustworthy
SpaStore is trustworthy. Staff is communicative and supportive.
20 March 2026
very helpful phone person
18 March 2026
Amazing Customer Service
Marge customer service is above and beyond. Amazing customer service and competitive price. She make sure that the customer is satisfied!!
18 March 2026
I purchased an item on 3 Feb 26
I purchased an item on 3 Feb 26, received email that a picture of the item was needed. Sent this same photo three times. Still no response or item sent. Spoke with a rude customer representative on 20 March 26. After speaking with him I was informed that the item I requested was obsolete and they were waiting on a response from me which I never received. However, when speaking to the representative he got upset! When asked to speak with a supervisor he refused and just refunded my money. I've worked in customer service for over 10 years and what I know for a fact, when a customer asks to speak with a supervisor that should happen. When you call a company and all calls are recorded for training purposes and both sides of the conversation is heard. That way the whole conversation is heard in the fullest! What I received from this company poor customer service!
Angela Bray
20 March 2026
Unprompted review
With regards to the spa cover I ordered…
With regards to the spa cover I ordered there was no communication with the customer that the courier rarely delivers in our area. I had to chase this up and customer should be advised of this, which made it frustrating.
20 January 2026
Great service
The website was user friendly, the products well priced, shipping was affordable and the product was delivered quickly. Can't ask for better than that.
20 January 2026
As always nice easy and quick
20 January 2026
The ordering process was easy and the…
The ordering process was easy and the order was received quickly
20 December 2025
Good fit
I ordered a new spa cover in October It took a while to delivery ( 2 months ),but the fit was very good.
18 December 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.