The program is so easy to use and very user friendly. Everything I do is understood and undjusted, all without me having to figure out all the settings, which makes my work look really neat when compl... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ❤️ Lumin! has made working with PDF documents so much easier for me. I love how simple it is to highlight and annotate directly on the file. Typing and adding comments is quick and intuitive. The i... See more
Company replied
WELL I AM A NEW USER AS A MATTER OF FACT JUST ABOUT 2 MINUTES AGO IS WHEN I FINISHED MY DOCUMENT AND I MUST SAY THAT I AM TRULY AMAZED AT HOW EASY THAT IT IS, I AM 48 AND MY 5 YEAR OLD GRANDCHILD CAN... See more
Company replied
The app is good- the only problem is my internet connection. But I managed to download the pdf. anyway. I may not be likely to tell anyone about the app because I don't communicate much- out of lazine... See more
Company replied
Company details
About Lumin PDF
Written by the company
Lumin transforms how businesses handle documents through our unified ecosystem that takes you from creation to completion in one seamless platform.
- Generate with AI: Create professional agreements instantly using AgreementGen - just provide a single prompt and our AI builds your document.
- Edit & Collaborate: Work together in real-time with intuitive editing tools, or let Lumin AI handle the heavy lifting for you.
- Seamless Integration: Automatically sync with Google Workspace so your files stay organized across all your storage systems.
- Secure Signatures: Send documents directly to Lumin Sign for legally compliant e-signature workflows that keep everything moving.
- One Platform, Complete Control: More movement, fewer follow-ups. Our full-loop workflow means you can collaborate, edit, and get sign-off all from one place - no more juggling multiple tools or chasing down approvals.
Built with user-centric design and enterprise-grade security, Lumin empowers businesses of all sizes to work with documents in ways that are intuitive, efficient, and secure. Our community of over 100 million users - from startups to global enterprises - trusts Lumin to streamline their document processes and build lasting agreements.
Experience the difference when your entire document journey lives in one powerful ecosystem.
Contact info
101/210 Armagh Street, 8011, Christchurch, New Zealand
- hello@luminpdf.com
- www.luminpdf.com
Schedule your 15 minute demo
4.7
Excellent
1K reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Throws a bunch of errors when trying to…
Throws a bunch of errors when trying to sync large PDF-files with Google Drive.
17 April 2026
Unprompted review
HORRIBLE customer service
HORRIBLE customer service. They lied to me on 3 occasions. I contacted them numerous times, only to have an AI agent send stock replies. They promised to refund my money and never did. Here is there last response, and I NEVER received my refund.
"Upon checking our system, we initially processed a refund of $150 on March 16, 2026. However, due to an unforeseen system issue, the transaction was not successfully completed.
We sincerely apologize for this inconvenience. We would like to inform you that the refund has now been successfully processed as of March 31, 2026.
As a gesture of goodwill, we have issued a full refund in the amount of $228. The refunded amount is expected to reflect in your account by April 14."
Today is April 17 NO REFUND!
16 April 2026
Unprompted review
Reply from Lumin PDF
Hi Antoinette,
We are so grateful for the positive feedback you shared regarding your experience!
It is heartening to know that you find Lumin a great software to work with. We strive to build a reliable and user-friendly platform that fits seamlessly into your daily workflow, so we are thrilled that our tools are hitting the mark for you.
Thank you for the 5 star review!
Reply from Lumin PDF
Hi Hiba,
We are so grateful for the positive feedback you shared!
It is lovely to know that you had a great experience using Lumin. We strive to provide a seamless and helpful platform for all your document needs, so your thank you truly means a lot to our team.
Have a wonderful rest of your day!
Awesome and very effecient
16 April 2026
Unprompted review
Reply from Lumin PDF
Hi there,
We are so grateful for the positive feedback you shared with us!
It is amazing to know that you find Lumin awesome and very efficient. We strive to provide a high-performance experience that helps you get through your tasks quickly and seamlessly, so we are thrilled that our platform is helping you stay productive.
Have a wonderful rest of your week!
Reply from Lumin PDF
Hi Latonya,
We are so grateful for the positive feedback you shared with us!
It is amazing to know that you think we have a great site. We strive to build a platform that is both powerful and pleasant to navigate, so we are thrilled to hear that you are enjoying the experience.
Thank you for the 5 star review!
nice and easy
14 April 2026
Unprompted review
Reply from Lumin PDF
Hi Jaya,
We are so grateful for the positive feedback you shared with us!
It is heartening to know that you find Lumin nice and easy to use. We strive to create a user-friendly experience that allows you to focus on your tasks without any unnecessary complexity, so we are thrilled that our platform feels straightforward and intuitive for you.
Have a wonderful rest of your week!
Reply from Lumin PDF
Hi Angel,
We are incredibly appreciative of the feedback you shared with us today!
It is amazing to know that you find Lumin magnificent and very helpful for your tasks. We strive to provide tools that truly support your workflow, so we are thrilled to hear that our platform has made a positive impact for you.
Thank you for the review!
Reply from Lumin PDF
Hi Jordan,
We are so grateful for the positive feedback and the kind recommendation!
It is great to know that you find Lumin amazing. There is no higher compliment than knowing you would recommend us to a friend, and we strive to keep providing the high-quality experience that earns that trust.
Have a wonderful rest of your day!
Really help me to download PDF file
13 April 2026
Unprompted review
Reply from Lumin PDF
Hi Ucca,
We are so grateful for the positive feedback you shared with us today!
It is fantastic to know that Lumin has been a real help in managing and downloading your PDF files. We strive to make the process of exporting and saving your documents as smooth as possible, so we are thrilled to hear that it’s working well for you.
Have a wonderful rest of your week!
Best PDF Reader
This is a great PDF reader and editor. It is easy to use it for reading PDFs with the mutiple tools provided. You can also add and delete pages to/from the PDFs.
13 April 2026
Unprompted review
Reply from Lumin PDF
Hi Aditya,
We are so grateful for the positive feedback you shared regarding your experience!
It is heartening to know that you find Lumin to be a great PDF reader and editor. We strive to make document management intuitive, so we are thrilled to hear that the tools for reading and the ability to add or delete pages are helping you customize your files exactly how you need them.
Thank you for the 5 star review!
Terrible customer service
Terrible customer service! They never answered any of my emails.
1 April 2026
Unprompted review
Reply from Lumin PDF
Hi there,
I'm sorry to hear about your experience with reaching out to our Customer Support team.
I'm Ella, a Senior Customer Support Specialist and I would be happy to assist you. Please contact me on ella.james@luminpdf.com and I can help you.
Thank you!
I find it easy to navigate this app
I find it easy to navigate this app. Best of luck.
10 April 2026
Unprompted review
Reply from Lumin PDF
Hi Jose,
We are so grateful for the positive feedback and the kind wishes you shared with us!
It is lovely to know that you find Lumin easy to navigate. We strive to create a user-friendly interface that allows you to get your work done without any hassle, so we are thrilled that you’re having a smooth experience.
Have a great rest of your day!
Reply from Lumin PDF
Hi Smitha,
We are so grateful for the positive feedback you shared with us.
It is amazing to know that you found Lumin easy to use. We strive to create an intuitive experience that allows you to focus on your work rather than the tools, so we are thrilled that our platform felt accessible and straightforward for you.
Thank you for the 5 star review!
It is easy to use.Seamless with no…
It is easy to use.Seamless with no glitches
9 April 2026
Unprompted review
Reply from Lumin PDF
Hi Meokgo,
We are so grateful for the positive feedback you shared regarding your experience!
It is great to know that you found Lumin easy to use and that your workflow was seamless and glitch-free. We strive to provide a stable, high-performance platform for all your document needs, so we are thrilled that everything worked perfectly for you.
Have a wonderful rest of your day!
Reply from Lumin PDF
Hi Nhat,
Thank you for sharing your honest and constructive feedback with us!
It is fantastic to know that you find Lumin simple and easy to use for your document needs. We also truly appreciate your candor regarding performance with larger files; we are constantly working on optimizing our processing speeds to ensure that even the heaviest documents load as quickly and smoothly as possible.
Have a wonderful rest of your week!
Really easy and straightforward when…
Really easy and straightforward when using this app. I can type, sign, and upload photos without any issues.
8 April 2026
Unprompted review
Reply from Lumin PDF
Hi Jessica,
Thank you for sharing such a positive review with us today!
It is heartening to know that you find Lumin so easy and straightforward to use. We strive to create a seamless experience for essential tasks like typing, signing, and uploading photos, so we are thrilled to hear that you were able to complete your work without any issues.
Have a wonderful rest of your week!
The application is easReview of Lumin PDFy to use
The application is easy to use. Does not open unless requested
8 April 2026
Unprompted review
Reply from Lumin PDF
Hi Nirmalie,
Thank you for sharing your feedback with us.
It is amazing to know that you find Lumin easy to navigate. We also appreciate you mentioning that the application only opens when requested; we strive to provide a non-intrusive experience that respects your workflow and only steps in when you need to get things done.
Have a wonderful rest of your week!
Reply from Lumin PDF
Hi Mahesh,
We are so grateful for the positive feedback you shared with us today.
It is great to know that you are enjoying the easiness of our platform and the fact that it is free to use. We strive to keep our essential tools accessible and intuitive for everyone, so we are thrilled that this has made your experience a great one.
Have a wonderful rest of your week!
Reply from Lumin PDF
Hi Gomez,
We are so grateful for the positive feedback you shared with us.
It is lovely to know that Lumin is the best choice for you. We strive to provide a personalized and efficient experience for every user, so we are thrilled to hear that our tools are meeting your specific needs so well.
Have a wonderful rest of your week!
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