Porch Pirates Mystery Boxes Reviews 

256
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 228 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the excellent customer service, highlighting friendly, helpful, and quick responses from staff who effectively resolve issues and provide updates. However, opinions are mixed regarding product quality, order fulfillment, and delivery. Some customers report receiving used, broken, or low-value items, with concerns about product authenticity or incomplete orders. Others experienced significant delivery delays or issues, including damaged boxes. Conversely, a small portion of people found the contents high quality and good value, sometimes exceeding expectations.

What people talk about most

Product

People report ambiguous experiences with product, with many expressing disappointment over receiving... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction and stating they will order... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some experiencing significant delays, such... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing satisfaction with... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent support and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the rainbow box. I got a message from SHOP for when it would arrive. When it did not arrive I called your customer service line and was told you all had been shown so much love that you were... See more

Rated 4 out of 5 stars

I contacted the company due to delayed shipping. They had gotten their website back up and running so they were backed up. I was only trying to hold them to the actual delivery date as we were going o... See more

Rated 5 out of 5 stars

Austin was great, my box is great, we were able to confirm delivery and my son really loved the box. It seems like they're pretty good, I didn't win a prize but I liked the WIld card box better than t... See more

Rated 5 out of 5 stars

Great customer service I questioned why it was taking so long and it was addressed immediately. I understand it is very popular and takes a little longer then usual. Contents were worth more then I sp... See more


Company details

  1. Novelty Store

Written by the company

At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience. Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside. We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback. Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping. Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.


Contact info

3.6

Average

TrustScore 3.5 out of 5

256 reviews

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3.6

All reviews

(256)

241 reviews in the last 12 months

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Rated 4 out of 5 stars

Fun box

I love mystery boxes and this was a fun one. I will probably get another but will likely get a bigger box so I can get the pirate hat and eye patch. Arghhh!!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Shipping was lightning-fast

Shipping was lightning-fast - my silver tape apple chance mystery box arrived 2 days ahead of schedule. No apple item this time, but i received a full face snorkel mask and a travel backpack - plus over a dozen other useful items. I'm so glad I ordered this as a subscription! Thank you Porch Pirates!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Got 2 boxes and will be getting more

Got 2 boxes and will be getting more. I was so impressed with the amount of items I got as well as the fact they are things that are sellable not junk. My first box was 69.99 and I got $ 286 worth of merchandise the second one was 59.99 and I got $ 383 worth of merchandise. Will do this again. Had a mishap with my address was able to get a hold of someone and they fixed it immediately sending it out to me right away. Thank you for your exceptional service.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

It's a fun mystery surprise!

It is always fun doing mystery boxes and it adds to the excitement having the chance to win a big item prize! I think it's awesome porch pirates adds this extra mystery to an already fun experience!

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Many counterfeit goods

Many counterfeit goods, many items without barcodes, many items with fake barcodes, many items with fake QR codes.. don't recommend.. if you buy these boxes from them directly or from Liquidation places expect at least half to be low quality or counterfeit

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Katie was incredible with customer…

Katie was incredible with customer service! Not only that, I was amazed at how quickly she got back to me!!! I’ve placed an order and if I don’t win, I don’t even care! I am supporting this small business and backing it 100000%. You guys are incredible!!

15 May 2026
Unprompted review
Rated 4 out of 5 stars

Useful and fun!

there was one word to describe these boxes - useful! nearly everything is something I can personally use or something I wanted but would never buy for myself. Still waiting on 1 box to come and I am excited to see what's in there!

8 May 2026
Unprompted review
Rated 2 out of 5 stars

Well i got my other box ,lets just say…

Well i got my other box ,lets just say i will not purchace anymore,i should have read the reviews first and not went on what creators show,i think they get different boxes ,like a suction canister they use in hospitals ...why just throw that garbage away, only useable things are the toilet cleaning tablets ,if you want photos of the useless box comment photo

13 May 2026
Unprompted review

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