Porch Pirates Mystery Boxes Reviews 

260
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the excellent customer service, highlighting the team's responsiveness and helpful communication. Many people enjoy the excitement and surprise of opening the mystery boxes, often finding useful and high-quality items. However, some customers experienced significant delays with delivery, often waiting much longer than initially expected for their orders. A number of reviewers were dissatisfied with the product quality, describing items as junk, useless, or even damaged and incomplete. Additionally, some boxes arrived partially filled or contained unexpected items, leading to disappointment.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing significant disappointment, describing... See more

Order

Customers consistently note ambiguous experiences with order, with some reviewers expressing extreme... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many experiencing significant delays and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing disappointment over receiving items... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the rainbow box. I got a message from SHOP for when it would arrive. When it did not arrive I called your customer service line and was told you all had been shown so much love that you were... See more

Rated 4 out of 5 stars

I contacted the company due to delayed shipping. They had gotten their website back up and running so they were backed up. I was only trying to hold them to the actual delivery date as we were going o... See more

Rated 3 out of 5 stars

It would be nice if we were able to give our preferences and you can match it up to our likes and dislikes better. Surprise us with things that we would actually use.

Rated 5 out of 5 stars

Great customer service I questioned why it was taking so long and it was addressed immediately. I understand it is very popular and takes a little longer then usual. Contents were worth more then I sp... See more


Company details

  1. Novelty Store

Written by the company

At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience. Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside. We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback. Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping. Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.


Contact info

3.5

Average

TrustScore 3.5 out of 5

260 reviews

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Replied to 10% of negative reviews

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3.5

All reviews

(260)

237 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Useful and fun!

there was one word to describe these boxes - useful! nearly everything is something I can personally use or something I wanted but would never buy for myself. Still waiting on 1 box to come and I am excited to see what's in there!

8 May 2026
Unprompted review
Rated 2 out of 5 stars

Well i got my other box ,lets just say…

Well i got my other box ,lets just say i will not purchace anymore,i should have read the reviews first and not went on what creators show,i think they get different boxes ,like a suction canister they use in hospitals ...why just throw that garbage away, only useable things are the toilet cleaning tablets ,if you want photos of the useless box comment photo

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Great place to get mystery boxes!

This company has definitely been one of the best companies for mystery boxes that I have ever bought from! Do you get a big prize every time? No you don’t but I have bought a total of 18 boxes so far and every box had some great stuff for our household and kids! Yes sometimes you get repeated stuff but it’s worth selling if you don’t need it! But I won the Xbox series X in a box I got today! So definitely worth every penny I spent! You have a better chance to get a big prize if you go in person rather than buying online! So for people to say it’s a scam and they are shady are just mad that you didn’t get what you wanted. My kids picked out small boxes and even got some cool stuff! It’s definitely a kid friendly place that loves to get kids involved! Best place to go and have fun doing it!

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Porch pirates reliable and honest people!

I have seen a lot of reviews stating this is a scam or they are shady and I can honestly say that is not true. We just won the Xbox X today so it is very possible to win you just have to have patience and luck. Did we win on the first box no but that doesn’t mean we can’t win. Even on the boxes we did not win we have gotten a lot of nice stuff so not sure what these other post are upset about. As far as the owners they are awesome they take such good care of our kids making them feel like they are apart of this too which makes this Mommas heart happy. We will continue to go back again and again and we have other friends that have been going as well.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

This company went above and beyond

This company went above and beyond, I don’t live in state and wanted to order for my kids as something fun to do, however it kept telling me my address wasn’t allowed so I sent them a message with screenshots then bam 💥 a couple days later they made a whole website for international shipping and I was able to order !! That is the best customer service ever 10 out of 10 recommended!!!!

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Porch Pirate's is great!!

Porch Pirate's is great!!! The staff is all friendly and helpful. Austin, Katie, Ally, Bella, and Jansen are wonderful. They truly want their customers to have fun and win the Ultra Prizes.
I have won 3 Ultra prizes in the boxes that I've bought. I've gotten a lot of great items in the boxes that have been great to keep and resell. The average value of reach box I have gotten is about $150- $200. There is a mix of great products in each box. I have gotten toys, housewares, and a lot of really great items. My favorite items that I've gotten, other than my Ulta Prizes, have been the $121 Candle Warming Lamp, the $70 Warming Mat (got 2), and the mini chainsaw.
Mystery boxes are all about the fun and entertainment. You never know what you'll get. I highly recommend Porch Pirate's!!

24 April 2026
Unprompted review
Rated 3 out of 5 stars

It was a neat experience

It was a neat experience, but not something I’d do frequently. We bought 3 apple boxes and had maybe one or 2 things we could use around the house. The rest we sold in our yard sale to recoup a few dollars. Of course we were disappointed we didn’t get a big prize. Isn’t that why most people go here? Overall worth checking out for a special occasion or something but I’ll be interested to see how this business model sustains. Best of luck!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

I was so excited to be one of the first

I was so excited to be one of the first to grab a Porch Pirate Mystery Box, and wow totally worth it! The surprise factor is amazing, and I got some incredible goodies, including a Michael Kors crossbody bag. Everything inside felt like a little treasure hunt, and it made unboxing so much fun. Highly recommend if you love surprises and want to treat yourself to something special!

24 April 2026
Unprompted review
Porch Pirates Mystery Boxes logo

Reply from Porch Pirates Mystery Boxes

Thanks for sharing, Celeste. Here's her post on Facebook: https://www.facebook.com/cat.women4/posts/pfbid02tUawEn4fmE7TmKX3Za15E7imeeDYi4kFUth7ScC5pykBtZkFHr8tG7k85LmewPPsl

Rated 1 out of 5 stars

Very dishonest owners Stay very far…

Very dishonest owners Stay very far away from them!!!! SHADY!!!!

1 May 2026
Unprompted review
Porch Pirates Mystery Boxes logo

Reply from Porch Pirates Mystery Boxes

Hey, this is Austin. I'm the only owner and I don't seen any orders from anyone named "Louie" and you didn't add a last name, I've requested via Trustpilot information on your order/experience. Please shoot us a message on Facebook or an email if you had an issue, hoping this is a genuine review on an actual experience and not a competitor!

Rated 5 out of 5 stars

Do Not Hesitate! Get yours now!

Porch Pirates Mystery Boxes are the BEST! I love watching others open their boxes and seeing all their great finds! I finally got my hands on one of their Blue tape boxes and ended up winning a PS5🙌🏽! Will definitely be getting another Mystery Boxes soon!

25 April 2026
Unprompted review
Porch Pirates Mystery Boxes logo

Reply from Porch Pirates Mystery Boxes

Thanks for sharing this. People may have a hard time believing this, so here's a link to your Facebook post showing off your PS5 https://www.facebook.com/share/p/1G5RPgB3gP/

Rated 5 out of 5 stars

AMAZING experience!!!

We had such an amazing experience!! The workers were so friendly and explained everything in detail. We also ended up getting to meet the owner who was so nice and welcoming as well! We ended up purchasing 3 boxes which all had some really good things in them, and we knew there was a risk of not getting any of the big products. One of the boxes we purchased was the $40 green box and it had a NINTENDO SWITCH 2 in it!!! We were so surprised and with the luck I have, I was not at all expecting to actually get the switch, but we had to try and are so thankful we did! I 100% recommend, even if just for the experience. It was so much fun and I am extremely happy with our outcome!!!

9 May 2026
Unprompted review
Rated 3 out of 5 stars

I received 11 items

I received 11 items. To me this box was like temu scraps. I had a decent one before but this one was not good. I received 2 small velcro back braces ( separate plastic)and a small little tray also a pack of socks and a 5dollar blanket and two chair covers( in one pkg)a wrist brace A pack of plain yellow paper with envelopes a ultra cooler( said for cool air but have had one before) grip tip( small pkg with ear cleaner in it)and a waterproof tech pouch. Not exactly what I expected but I get it. Thanks

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Beware

Beware, this company regularly scams its customers and is now buying reviews to try and improve their rating. You want us to believe that you havent had a single review since April 4th and all the sudden you have multiple 5 star reviews all being post within the same hour? Suuure, buddy.

9 May 2026
Unprompted review
Porch Pirates Mystery Boxes logo

Reply from Porch Pirates Mystery Boxes

We just relaunched our website for online orders after a five month hiatus on April 30th 2026 and had 400 orders delivered the last half of this week. We also have begun automatically asking our customers for trustpilot feedback via Monday.com and Klayvio as we only had 78 reviews out of the 100,000+ boxes we shipped in the last 12 months. The reviews are not all positive from this week, but are certain more fair than the adverse selection (only the most disgruntled 1% were going out of their way to leave reviews here) that we were seeing before and now that Google’s SEO is pulling from this Trust Pilot page we’re asking our customers to vocalize their experience with us here rather than other places online.

This one-star review you just left us, for example, has nothing to do with our product or service. Have you purchased from us before? You and the folks at trustpilot are free to follow up with any of the reviews. The unfounded notion that we have paid for positive reviews simply because we started asking customers for truthful feedback is both untrue and defamatory and we have requested the trust pilot team to investigate. We also will happily volunteer any and all customer communication, order data, tracking, etc to verify that no review tampering has occurred.

Thank you.

Rated 5 out of 5 stars

These are so fun!

My 13 year old, and when I saw the x box box I knew were in. We know chances of winning were slim, but we were excited to see what came. The box came very quickly and though we did not get an x box we got so much fun stuff. I can’t wait for the next one.

8 May 2026
Unprompted review
Rated 4 out of 5 stars

Sales person was very helpful and…

Sales person was very helpful and friendly! They had many boxes to choose from. My only complaint is that there was nothing in the box that I really wanted. I kinda feel like I wasted money, even though I knew I was taking a risk. I will be back to try again!

19 April 2026
Unprompted review

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