Porch Pirates Mystery Boxes Reviews 

260
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the excellent customer service, highlighting the team's responsiveness and helpful communication. Many people enjoy the excitement and surprise of opening the mystery boxes, often finding useful and high-quality items. However, some customers experienced significant delays with delivery, often waiting much longer than initially expected for their orders. A number of reviewers were dissatisfied with the product quality, describing items as junk, useless, or even damaged and incomplete. Additionally, some boxes arrived partially filled or contained unexpected items, leading to disappointment.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing significant disappointment, describing... See more

Order

Customers consistently note ambiguous experiences with order, with some reviewers expressing extreme... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many experiencing significant delays and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing disappointment over receiving items... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the rainbow box. I got a message from SHOP for when it would arrive. When it did not arrive I called your customer service line and was told you all had been shown so much love that you were... See more

Rated 4 out of 5 stars

I contacted the company due to delayed shipping. They had gotten their website back up and running so they were backed up. I was only trying to hold them to the actual delivery date as we were going o... See more

Rated 3 out of 5 stars

It would be nice if we were able to give our preferences and you can match it up to our likes and dislikes better. Surprise us with things that we would actually use.

Rated 5 out of 5 stars

Great customer service I questioned why it was taking so long and it was addressed immediately. I understand it is very popular and takes a little longer then usual. Contents were worth more then I sp... See more


Company details

  1. Novelty Store

Written by the company

At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience. Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside. We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback. Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping. Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.


Contact info

3.5

Average

TrustScore 3.5 out of 5

260 reviews

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3.5

All reviews

(260)

237 reviews in the last 12 months

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Rated 1 out of 5 stars

I was looking forward to my first 4…

I was looking forward to my first 4 boxes as I love mystery items and could really use some cheering up(the 13th was my son's 2 yr anniversary since he passed from suicide and the 21st is his birthday). I didn't expect to win one of the big items but I didn't expect to get used makeup, broken or open destroyed items, all items valued at cheaper than temu quality. Don't waste your time or money! They created my shipping labels way before they even shipped, probably do they could fill all 4 boxes with trash I have to pay to bring to the dump!

15 June 2026
Unprompted review
Rated 1 out of 5 stars

Waited Nearly Two Weeks for a Box of Junk

I ordered a Blue Tape Mystery Box on May 31 and was really excited to see what I would get. When it still hadn’t arrived by June 5, despite only shipping from Kentucky to West Virginia, I reached out to customer service for an update. About 24 hours later, I received a response stating that shipping could take 1–3 weeks and that they were sorry for the delay, but my order would be shipped within the next few days.

The package finally arrived on June 12. Unfortunately, the excitement quickly turned into disappointment once I opened it. The box contained six plastic cups, a fake candle, an empty blush box, a seat cushion, a yoga mat, and a pair of opera glasses with a broken lens.

For the price paid, the contents felt like little more than leftover junk, and I was extremely dissatisfied with the overall value and quality of the items received. This experience did not meet my expectations, and I will not be purchasing from this company again or recommending it to others.

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Box delivered damage. Others were barely half full.

Countless emails have gone unanswered. What are my boxes?What's delivered damaged and opened. When I called, they said to send documentation, which I did. It has been nearly two weeks, and I have yet to hear from them. Despite multiple attempts to reach out.

It did open my other boxes. Finally this week, which were mostly just junk in each box was barely half full?

Severely disappointed.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Exciting mystery boxes!

Exciting getting the mystery boxes! Got the rainbow taped ones, 2 of them, right after they came out. I WON a Michael Kors purse!! Can't wait to order them again!

3 June 2026
Unprompted review
Rated 3 out of 5 stars

the first 2 boxes i ordered were…

the first 2 boxes i ordered were wonderful... I loved them. so ordered again and was very dissapointed second time Alot of broken items and items missing parts or pieces. With the first two i would say best mystery boxes I ever ordered But after the last two I ave to take that back.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

I really wish I could leave less than…

I really wish I could leave less than one star this was the worst experience of my life I can't believe I spent $100 on the box that ended up going into the dumpster more than half of the packages were already opened and not complete, missing parts on almost everything in the box, one of the packages was a sand beach game of some sort that was wet and repacked like that, I have never been so disappointed in my whole life, that was $100 lesson I learned never again

10 June 2026
Unprompted review
Rated 1 out of 5 stars

This is the biggest pile of crap I ever…

This is the biggest pile of crap I ever bought! I paid 60 bucks for a box of complete junk! Total rip off, this sucks so hard!

9 June 2026
Unprompted review
Porch Pirates Mystery Boxes logo

Reply from Porch Pirates Mystery Boxes

Hey Jessica! We're sorry you didn't like your box, it looks like you've been in touch with our support team leading up to your box's arrival. As per our return policy, you can ship your box back to us for a full refund or a replacement box. Please email your box's unique serial number to support@porchpirates.us and we will open your return ticket!

-Austin

Rated 1 out of 5 stars

I was so excited to receive my porch…

I was so excited to receive my porch pirates mystery box but I was extremely disappointed. I've watched others open theirs and they looked pretty good. 80% was in plastic bags and several were broken (medallion, craft punch, wooden sign (actually in many pieces), even the phone case) and others were a few screws, washers, and other miscellaneous hardware. There were only 3 items I could keep or give away. I was happy when I seen a set of earbuds, but when I looked them up they were from Walmart for $9.99. unfortunately I had to throw away almost all but 3 items because they were worth absolutely nothing and nobody wanted any of them. It was so bad that I will not even give porch pirates another chance. Sorry

8 June 2026
Unprompted review
Rated 3 out of 5 stars

I love surprises...really love them

I love surprises...really love them. I was super excited to get my box until I opened it. Broken pants hangers, happy birthday gift bag, paper tablecloth and an metal junction box cover. I mean I understand not every box is going to have all amazing items, but broken hangers really!? When I added the box to my cart I got a little box that said I qualified for free shipp..shipping... did I get free shipping..NO. There was a few things that were cute but not sure it was enough to order again

4 June 2026
Unprompted review
Rated 2 out of 5 stars

I received two boxes

I received two boxes. Most of the stuff was opened. Perfume had spilt all over. I will not be able to sell most of what was in the two boxes. I may just have gotten an unlucky draw.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Wasn’t very much in the 3 boxes I…

Wasn’t very much in the 3 boxes I bought and the value was from temu or dollar store. Nothing worth more than $20 . Honestly even if it was worth $20. Very cheap things in the boxes. Sorry to be so brutal honest. But I bought 3 boxes so you would think one out of 3 boxes I’d got something worth at least $50 . Was not there. Hopefully you read reviews and make things better. Good luck

27 May 2026
Unprompted review
Rated 4 out of 5 stars

I’ve purchased two boxes so far and was…

I’ve purchased two boxes so far and was impressed by the value and quality of the items. My first box cost $69.99 and included about $286 worth of merchandise. Everything was useful and easy to resell. I also had an address issue, and customer support resolved it quickly. Great service overall I’ll definitely be ordering again.

27 May 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately much worse than I…

Unfortunately much worse than I anticipated. Ordered a skincare and beauty box with clearly used items. Also ordered a traditional mystery box with blue tape and received several empty bags and opened items. The smell of some was strong and unpleasant. Literally a box of amazon returns that people did not want due to poor quality. Very expensive for terrible items.

31 May 2026
Unprompted review

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