Porch Pirates Mystery Boxes Reviews 

258
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 228 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the excellent customer service, highlighting friendly, helpful, and quick responses from staff who effectively resolve issues and provide updates. However, opinions are mixed regarding product quality, order fulfillment, and delivery. Some customers report receiving used, broken, or low-value items, with concerns about product authenticity or incomplete orders. Others experienced significant delivery delays or issues, including damaged boxes. Conversely, a small portion of people found the contents high quality and good value, sometimes exceeding expectations.

What people talk about most

Product

People report ambiguous experiences with product, with many expressing disappointment over receiving... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction and stating they will order... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some experiencing significant delays, such... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing satisfaction with... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent support and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the rainbow box. I got a message from SHOP for when it would arrive. When it did not arrive I called your customer service line and was told you all had been shown so much love that you were... See more

Rated 4 out of 5 stars

I contacted the company due to delayed shipping. They had gotten their website back up and running so they were backed up. I was only trying to hold them to the actual delivery date as we were going o... See more

Rated 5 out of 5 stars

Austin was great, my box is great, we were able to confirm delivery and my son really loved the box. It seems like they're pretty good, I didn't win a prize but I liked the WIld card box better than t... See more

Rated 5 out of 5 stars

Great customer service I questioned why it was taking so long and it was addressed immediately. I understand it is very popular and takes a little longer then usual. Contents were worth more then I sp... See more


Company details

  1. Novelty Store

Written by the company

At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience. Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside. We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback. Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping. Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.


Contact info

3.5

Average

TrustScore 3.5 out of 5

258 reviews

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3.5

All reviews

(258)

235 reviews in the last 12 months

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Rated 1 out of 5 stars

What went wrong should be what went…

What went wrong should be what went right. How about used shoe's, used cup with some kind of red/pinkish residue in it. Open packages with nothing inside, late delivery and in my luxury box i got a deflated tire! Seriously... beauty/ luxury my behind.

27 June 2026
Unprompted review
Rated 4 out of 5 stars

Pretty good overall

Pretty good overall. Shipping was slow, but finally got here. It's a fun box. As a reseller I should be able to at least make my money back. Not a winner, but worth it.

24 June 2026
Unprompted review
Rated 2 out of 5 stars

For now im going with 2 stars I use…

For now im going with 2 stars I use mystery boxes on my TT channel and got a flyer saying that if I buy 5 boxes I'll get a 6th for free.. got no confirmation of ill even get the 6 th box as promised abd the promo code I was given didnt work at check out, my order as sat untouched and not shipped for over a week and when I attempted to reach the company through a few different avenues I have not gotten a response back. Not saying its a bad company but so far no response to give it a good rating.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service I questioned why…

Great customer service I questioned why it was taking so long and it was addressed immediately. I understand it is very popular and takes a little longer then usual. Contents were worth more then I spent very happy, I have since ordered 2 more boxs.

17 June 2026
Unprompted review
Rated 4 out of 5 stars

I contacted the company due to delayed…

I contacted the company due to delayed shipping. They had gotten their website back up and running so they were backed up. I was only trying to hold them to the actual delivery date as we were going out of town. That did not happen unfortunately but they did try and all communication was very friendly and kept me up to date with tracking info and such. No I didn't win any of the expensive gifts like handbags, gaming, Apple etc. but my husband had a few good items, I did too and some to my daughter and grandkids. They loved the Pipsqueak boxes! Thank you Austin and team for excellent customer service and communication.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Garbage disguised as mystery box

Not only was shipping greatly delayed, as it didn't ship until days after it should have originally been delivered. But I got ZERO reply from them through their Facebook or their texting on their website. But, the box is ridiculously empty. Like, maybe 1/4 of the box filled. And the products are low value and junk. Not a single thing in the box is worth more than a few dollars. And having spent over $60, its screams SCAM!

18 June 2026
Unprompted review
Rated 1 out of 5 stars

Garbage

Garbage, absolute garbage. If you're going to try an unclaimed mail mystery box I'd invest in Fundelivered. I've never been disappointed - even though there's stuff I can't use sometimes it's hilarious and not just trash in a box

15 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolute junk was shipped

Absolute junk was shipped. Large box with open boxes, dirt on the bottom of box, partially filled (not even half way) and nothing of use. Nowhere near the amount that was paid. Everything was donated to thrift store as completely useless. 100% will never purchase again.

17 June 2026
Unprompted review
Rated 3 out of 5 stars

I bought the chance at everything box

I bought the chance at everything box. It took a long time to get here. When I inquired about why it was taking so long customer service did get back to me and did give me a credit on my next box which is a great offer; however, after receiving my box I am not sure i will even use this credit. I was disappointed with the box I received. I felt the products in my box were not even worth what I spent on the box. I knew it was a gamble but not not I would take that gamble again.

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Complete garbage I got two of their…

Complete garbage I got two of their boxes and did not receive anything that can be used. Everything was opened. I got a pair of shoes that somebody had apparently wore quite some time and then I got some broken pieces of this and that some chords that nobody has any idea what they go to. It was a complete waste of my $150.

12 June 2026
Unprompted review
Rated 1 out of 5 stars

I was looking forward to my first 4…

I was looking forward to my first 4 boxes as I love mystery items and could really use some cheering up(the 13th was my son's 2 yr anniversary since he passed from suicide and the 21st is his birthday). I didn't expect to win one of the big items but I didn't expect to get used makeup, broken or open destroyed items, all items valued at cheaper than temu quality. Don't waste your time or money! They created my shipping labels way before they even shipped, probably do they could fill all 4 boxes with trash I have to pay to bring to the dump!

15 June 2026
Unprompted review

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