Porch Pirates Mystery Boxes Reviews 

255
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 228 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the excellent customer service, highlighting friendly, helpful, and quick responses from staff who effectively resolve issues and provide updates. However, opinions are mixed regarding product quality, order fulfillment, and delivery. Some customers report receiving used, broken, or low-value items, with concerns about product authenticity or incomplete orders. Others experienced significant delivery delays or issues, including damaged boxes. Conversely, a small portion of people found the contents high quality and good value, sometimes exceeding expectations.

What people talk about most

Product

People report ambiguous experiences with product, with many expressing disappointment over receiving... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction and stating they will order... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some experiencing significant delays, such... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing satisfaction with... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent support and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the rainbow box. I got a message from SHOP for when it would arrive. When it did not arrive I called your customer service line and was told you all had been shown so much love that you were... See more

Rated 4 out of 5 stars

I contacted the company due to delayed shipping. They had gotten their website back up and running so they were backed up. I was only trying to hold them to the actual delivery date as we were going o... See more

Rated 5 out of 5 stars

Austin was great, my box is great, we were able to confirm delivery and my son really loved the box. It seems like they're pretty good, I didn't win a prize but I liked the WIld card box better than t... See more

Rated 5 out of 5 stars

Great customer service I questioned why it was taking so long and it was addressed immediately. I understand it is very popular and takes a little longer then usual. Contents were worth more then I sp... See more


Company details

  1. Novelty Store

Written by the company

At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience. Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside. We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback. Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping. Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.


Contact info

3.6

Average

TrustScore 3.5 out of 5

255 reviews

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3.6

All reviews

(255)

239 reviews in the last 12 months

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Rated 1 out of 5 stars

I have had nothing but issues with my…

I have had nothing but issues with my orders as well as getting my refund because they couldn’t fill it. Not very happy at all. I put a second order in ordered 3 boxes 2 I received the other still hasn’t shipped. Very disappointed in the whole ordeal!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Items were a 10 but the delivery time a…

Items were a 10 but the delivery time a 1.
The last order of 2 boxes one box was a 10 the 2nd box was a dud. 6 items of trash. Paper sombreros, a thin bath towel a waist trainer a part for a air conditioner, I can't remember the other two items.. All for 60.00 so Id love to be compensated. Im not a complainer, I just want what I pay for. Thank you.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

Not worth it!

Took forever for my box to arrive. Then all that was in it was a broken printer, an open box of breastfeeding pads, a shower chair with parts missing, a rubber ball, a door lock, a journal book and a cheap sling bag purse. Definitely one of the worst Mystery boxes I've ever received. Disappointed 😞

7 July 2026
Unprompted review
Rated 3 out of 5 stars

When they initially came out

When they initially came out, I bought one for my son, and it soon became one of his favorite playthings. He kept returning to it since he was having so much fun with it. It also works well as a party favor or birthday present. For children who like engaging, hands-on activities, I would unquestionably suggest it.

2 July 2026
Unprompted review
Porch Pirates Mystery Boxes logo

Reply from Porch Pirates Mystery Boxes

Thank you! :)

Rated 5 out of 5 stars

Love it. Just got our second box

Just got our second box, love the variety. Didn’t get a high ticket item but just got a $300 toaster in our wildcard box. Shipping was much faster the second time around, support was excellent. Best mystery box company we’ve dealt with.

6 July 2026
Unprompted review
Rated 4 out of 5 stars

I ordered the rainbow box

I ordered the rainbow box. I got a message from SHOP for when it would arrive. When it did not arrive I called your customer service line and was told you all had been shown so much love that you were overwhelmed however I was not being scammed. A few days later much to my delight the box arrived. It was so much fun opening it. All the items were useful, clean, and intact. I used the items for my family reunion silent auction. I was very pleased. I posted everything on Facebook and had several people say they were going to order now that they saw it was the real deal. The only suggestion I have is when you do recieved an order that you could give an expected delivery due date. I was so happy with my first box I ordered another on June 11 and am still patiently waiting.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

I have ordered my package and was told…

I have ordered my package and was told it would be the next Friday that I would get it. Never received it message them about it told me that they would be several days behind as I got popular on social media and have lots of people ordering so I say okay and I waited and waited got a tracking number and I'm waiting and still haven't got my package and it's been almost a month. I have message them on Facebook Messenger through email and on their site and haven't really got anything for them I'm about to get a hold of them and ask for a refund as this is bullcrap and it shouldn't take this long after you've already billed me and took my money and still haven't gave me my item.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Scam!

Received a bunch of small plastic goody bag toys for kids. Maybe $20 worth. Paid $80 to sign up for a subscription. Such a scam. Not to mention it took 2 weeks to fill my order. Do not waste your money.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

What went wrong should be what went…

What went wrong should be what went right. How about used shoe's, used cup with some kind of red/pinkish residue in it. Open packages with nothing inside, late delivery and in my luxury box i got a deflated tire! Seriously... beauty/ luxury my behind.

27 June 2026
Unprompted review
Rated 4 out of 5 stars

Pretty good overall

Pretty good overall. Shipping was slow, but finally got here. It's a fun box. As a reseller I should be able to at least make my money back. Not a winner, but worth it.

24 June 2026
Unprompted review

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