Porch Pirates Mystery Boxes Reviews 

224
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 212 reviews, most reviewers were somewhat happy with their experience overall. Many customers enjoy the excitement and surprise of opening the mystery boxes. People often find the contents to be useful, of good quality, and offer good value for money. Some consumers were delighted to win significant prizes like gaming consoles. However, some customers also noted significant issues with product quality, receiving used, broken, or low-value items. A number of people reported problems with orders not being received or experiencing considerable delays in delivery. There were also instances where boxes arrived damaged or appeared to have been opened. Many expressed disappointment when the contents did not meet their expectations or were not suitable for their intended use.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing satisfaction, citing... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with many reporting significant... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers expressing satisfaction with the items... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting significant delays and issues.... See more

Value for money

Users describe ambiguous interactions with value for money, with many expressing significant disappointment,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It would be nice if we were able to give our preferences and you can match it up to our likes and dislikes better. Surprise us with things that we would actually use.

Rated 4 out of 5 stars

I ordered the rainbow box. I got a message from SHOP for when it would arrive. When it did not arrive I called your customer service line and was told you all had been shown so much love that you were... See more

Rated 4 out of 5 stars

I contacted the company due to delayed shipping. They had gotten their website back up and running so they were backed up. I was only trying to hold them to the actual delivery date as we were going o... See more

Rated 5 out of 5 stars

Great customer service I questioned why it was taking so long and it was addressed immediately. I understand it is very popular and takes a little longer then usual. Contents were worth more then I sp... See more


Company details

  1. Novelty Store

Written by the company

At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience. Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside. We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback. Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping. Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.


Contact info

3.5

Average

TrustScore 3.5 out of 5

224 reviews

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Asks customers to review

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Replied to 10% of negative reviews

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3.5

All reviews

(224)

210 reviews in the last 12 months

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Rated 5 out of 5 stars

Still waiting… however!

Still waiting on my order. However! I asked for an update with customer support (wasn’t sure if there was a computer error or delays with the storms). I got a quick reply from Heidi who was very kind and helpful. Looking forward to package tracking soon and then a nice surprise at my door!

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Order Tracking

Heidi went above and beyond on a weekend to assure me my order would be high priority and shipped out to me as soon as possible. Great people will be ordering again.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Repeat Customer!!!

I purchased 2 mystery boxes—one pink taped and one classic liquidation box. Everything in the boxes was high quality and fun products.

I work in health care and took the products to our CNAs for CNA week and let them pick out their goodies. They were thrilled. I’ve ordered another box and can’t wait to see what I get!!

19 June 2026
Unprompted review
Rated 1 out of 5 stars

I have had nothing but issues with my…

I have had nothing but issues with my orders as well as getting my refund because they couldn’t fill it. Not very happy at all. I put a second order in ordered 3 boxes 2 I received the other still hasn’t shipped. Very disappointed in the whole ordeal!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Items were a 10 but the delivery time a…

Items were a 10 but the delivery time a 1.
The last order of 2 boxes one box was a 10 the 2nd box was a dud. 6 items of trash. Paper sombreros, a thin bath towel a waist trainer a part for a air conditioner, I can't remember the other two items.. All for 60.00 so Id love to be compensated. Im not a complainer, I just want what I pay for. Thank you.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

Not worth it!

Took forever for my box to arrive. Then all that was in it was a broken printer, an open box of breastfeeding pads, a shower chair with parts missing, a rubber ball, a door lock, a journal book and a cheap sling bag purse. Definitely one of the worst Mystery boxes I've ever received. Disappointed 😞

7 July 2026
Unprompted review
Rated 3 out of 5 stars

When they initially came out

When they initially came out, I bought one for my son, and it soon became one of his favorite playthings. He kept returning to it since he was having so much fun with it. It also works well as a party favor or birthday present. For children who like engaging, hands-on activities, I would unquestionably suggest it.

2 July 2026
Unprompted review
Porch Pirates Mystery Boxes logo

Reply from Porch Pirates Mystery Boxes

Thank you! :)

Rated 5 out of 5 stars

Love it. Just got our second box

Just got our second box, love the variety. Didn’t get a high ticket item but just got a $300 toaster in our wildcard box. Shipping was much faster the second time around, support was excellent. Best mystery box company we’ve dealt with.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Issues has been solved

Taking so long to give me my money back after they canceled my order and now won’t even email me back. This was only my first order and my last. I’m sure there’s better companies to spend your money on. Update: owner called me and the issue has been solved. Thank you for calling me.

4 July 2026
Unprompted review
Porch Pirates Mystery Boxes logo

Reply from Porch Pirates Mystery Boxes

Hey Lori! We requested more information from you on this as we're not seeing your order on our side. Please reach out to us so we can resolve your issue. :)

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