I’ve being a big Pom Pom lover for a few years & have a lovely collection of these amazing bags, straps & accessories. I also have a lovely partner who probably knows more about Pom Pom London, tha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Since finding Pom Pom London in February 2025 I have purchased many bags from them, I absolutely love them. Their shipping is very fast & the customer service you receive is fantastic should you have... See more
Company replied
Saw the advert on Instagram and was a little anxious.... Well, you can never be sure when you're parting with your money online! Couldn't be happier - absolutely beautiful quality bag, perfect for o... See more
Company replied
I purchased my first PPL bag in April (2026). Shipping was fast and the bag arrived in excellent condition. I bought an Original bag and it instantly became my favourite bag. The additional straps y... See more
Company replied
Company details
Written by the company
Pom Pom London was born in 2015 with the aim of delivering affordable, stylish and contemporary products. All our products are sourced and designed from the UK. We are passionate about creating fashion pieces that are unique and fun for all ages and our expanding range is a reflection of this. Whether you are looking for a warm hat or a useful bag we hope you find something appealing. Thank you for looking. Of course please do not hesitate to get in touch should you have any queries about anything! Pom Pom London Team x
Contact info
United Kingdom
- hello@pompomlondon.com
- pompomlondon.com
4.8
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery & beautiful bags
26 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're so pleased to hear you're happy with your bag and our fast delivery. We really appreciate your support!
Pom Pom London Team x
The bags are beautiful and functional
The bags are beautiful and functional. The website is user friendly and I’ve recieved my orders just a few days after they’re placed!
26 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear you're enjoying your bags and found our website easy to use. It's great to know your orders have arrived so quickly too!
Pom Pom London Team x
This is a great company
This is a great company. I have bought quite a few bags from them - all good quality , lovely bags. They aren’t the cheapest but are worth the quality. However what makes it such a great company is their customer service. I had a delivery of a bag but someone had taken the bag out of the box. I contacted them immediately and within 48 hours I had a replacement bag with no cost to myself and such a straight forward transaction. Obviously someone had swiped the bag from the package but the customer service advisor was so helpful and understanding. Such a great service. thank you PPL
24 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your wonderful review! We're delighted to hear you've been so happy with the quality of our bags and our customer service. We're especially pleased we could resolve the delivery issue quickly for you. Thank you for your continued support – it truly means a lot to us.
Pom Pom London Team x
Love Pompom London bags
Love Pompom London bags. I have now got 10 different bags, all show excellent quality. Mix and match the straps.
6 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're thrilled to hear you're enjoying your Pom Pom London collection and love mixing and matching your straps. Your continued support means so much to us!
Pom Pom London Team x
Love my new Pom Pom London!
The shipping process was smooth; beautiful purse with soft leather and fun accessories that shift the look from casual to formal and back again. I will definitely order again!
25 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear you're enjoying your bag and its versatility. It's wonderful to know everything arrived smoothly, and we can't wait to welcome you back for your next order!
Pom Pom London Team x
I have several pom pom bags
I have several pom pom bags. The quality is great and they stay looking new. I love to swap colour bags or change sizes for different days and I now have quality bags for most occasions. Just need to get a nice colour one for Christmas!
25 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear you're enjoying your Pom Pom London collection and that your bags have stayed looking their best. We hope you find the perfect festive colour to add to your collection!
Pom Pom London Team x
The quality and service is excellent
The quality and service is excellent. These bags are gorgeous and they just get better and better. Only drawback is that you can't sit on something you really like or love because they sell out quickly and are not always restocked.
25 April 2026
Unprompted review
Reply from Pom Pom London
Hi Ellen,
Thank you so much for your wonderful review! We're thrilled to hear that you love the quality of our bags and that you've had such a positive experience with our service.
We appreciate your feedback and will certainly share it with our team.
Thank you for your support, and we look forward to helping you find your next favourite bag!
Pom Pom London Team x
I love my purse
I love my purse! I just think their advertising department needs some help. They advertise that "you get to pick two free straps as a special gift" or something to that effect. However, my daughter has bought a few of these purses over the years and they ALWAYS have that deal. I bought my purse a couple weeks ago and the tassel that seems to be on most of the purses was my "special gift". Wow.... this week they are offering a small wallet as the "special gift". I would have much rather had that. If they are going to give away something "special" every single time, it doesn't feel very special. These purses are great quality but also really expensive. Let the customers' have a choice in the "special gift" that fits their life- style.
24 June 2026
Unprompted review
Reply from Pom Pom London
Hi Lorie,
Thank you so much for your feedback and for your kind words about your purse and its quality. We're really glad you love it.
We also appreciate your comments about the promotional gifts and understand how that could feel inconsistent. Your suggestion about offering more choice is very helpful, and we’ll make sure it’s shared with our wider team.
Thanks again for taking the time to share your thoughts and for your support.
Pom Pom London Team x
Purple!!!
I bought the French Lavender City Duo bag as a birthday gift for myself and the purse is beautiful! I have already received so many compliments on the bag and straps! I love it and need another!!!
6 June 2026
Unprompted review
Reply from Pom Pom London
Thank you for treating yourself to the French Lavender City Duo for your birthday! We're so happy to hear you love your bag and that it's already receiving so many compliments.
We hope you choose to shop with us again in the future!
Pom Pom London Team x
Pom Pom London lover
I’ve being a big Pom Pom lover for a few years & have a lovely collection of these amazing bags, straps & accessories. I also have a lovely partner who probably knows more about Pom Pom London, than I do & supports my addiction.
These products are a lovely quality & smell amazing. Their customer service is incredible too, especially Evie who I had the pleasure of speaking with today.
I can not recommend Pom Pom London enough. Thank you
24 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review and for being such a loyal member of the Pom Pom family!
We're thrilled to hear how much you love your collection, and we're especially delighted that Evie was able to help make your experience a great one :)
We do hope you choose to shop with us again in the future!
Pom Pom London Team x
Great Bags
I have about 7 bags now and all bags are very well made. The packaging it arrives in compliments the company’s reputation. Really please!
3 November 2025
Unprompted review
Reply from Pom Pom London
Thank you so much for your wonderful support!
We're delighted to hear that you love your collection and that both the quality of our bags and the packaging have met your expectations.
We truly appreciate your kind words and are so pleased you're enjoying your Pom Pom bags.
Pom Pom London Team x
Firstly the choice of style and colours…
Firstly the choice of style and colours of handbags is totally up my street. Then the quality of the leather is amazing, it’s beautifully soft and buttery. I have bought many bags over the last year I absolutely love them.
4 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear that our styles and colours are just your taste, and that you love the quality and softness of the leather.
Thank you for your continued support!
Pom Pom London Team x
Beautiful bags
Products are lovely quality and arrive nicely packaged. It takes about two weeks from order to get to me in Australia. I've never had to return anything. I've been very happy with everything I've ordered so far.
24 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We’re so happy to hear you’ve been enjoying your bags and that everything has arrived safely in Australia.
Pom Pom London Team x
Great products
Great products, fasting shipping, and excellent customer service. I love that you can customize each bag and bundle to your liking and there are so many choices available.
14 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We’re so happy to hear you’re enjoying your bags and that you’ve had a great experience with our shipping and customer service.
Thanks for your support, we really appreciate it!
Pom Pom London Team x
Lovely Leather
I first bought a PomPom London bag about 8 years ago, a slate blue Mayfair (now Original) . Lovely leather and still as good as new. Have just purchased an Original in stone so looking forward to getting that!
23 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for sharing this lovely review!
We absolutely love hearing that your first bag has been with you for 8 years and is still looking as beautiful as ever - that’s exactly what we hope for with our leather pieces. We hope you love your new Original in Stone just as much.
Pom Pom London Team x
fully recommended
I purchased my first PPL bag in April (2026). Shipping was fast and the bag arrived in excellent condition. I bought an Original bag and it instantly became my favourite bag. The additional straps you can choose from make it super versatile too.
From what I read in their Facebook group, customer service is usually very reliable and helpful.
Can’t wait for my next purchase and 100% recommend the quality I experienced with my one bag so far.
5 May 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We’re so happy to hear your Original bag has quickly become a favourite and that you’re enjoying the versatility of the straps.
We really appreciate your support and can’t wait to help you find your next bag!
Pom Pom London Team x
A Bag for Every Occasion
Pom Pom London bags are consistently high quality, and the variety in style and color means there is one for every occasion with lots of strap options to dress a bag up or down.
23 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We’re delighted to hear you’re enjoying the quality, variety, and versatility of our bags and straps.
We love that there’s a style for every occasion - thank you for your support!
Pom Pom London Team x
Just received my very first PomPom…
Just received my very first PomPom London bag. I chose the original plus in salt grey. Very happy very beautiful. When I placed my order it gave me time to swap my choices and it was done easily. Now I just have to go out and show it off!
23 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We’re thrilled your first Pom Pom London bag has arrived and that you’re loving your Original Plus in Salt Grey.
We’re so glad you found the order changes easy to make too!
Pom Pom London Team x
Fantastic Company
Fantastic Company, bags are absolutely stunning. I keep adding more to my collection of 40 already. I am PPL addict 😁
23 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We absolutely love hearing that your collection has grown to 40 bags - amazing!
We’re so happy you’re enjoying your PPL pieces and truly appreciate your continued support. Here’s to many more beautiful additions!
Pom Pom London Team x
I can’t recommend this company enough
I can’t recommend this company enough! The bags are gorgeous and come such a great range of styles and colours to suit all tastes. Customer service is second to none and show the company really care about their customers!
20 November 2025
Unprompted review
Reply from Pom Pom London
Thank you so much for your wonderful review! We’re so happy to hear you love the styles, colours and variety of our bags, and thank you for your kind words about our customer service too - we truly care about our customers and appreciate your support!
Pom Pom London Team x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.