I’ve being a big Pom Pom lover for a few years & have a lovely collection of these amazing bags, straps & accessories. I also have a lovely partner who probably knows more about Pom Pom London, tha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Since finding Pom Pom London in February 2025 I have purchased many bags from them, I absolutely love them. Their shipping is very fast & the customer service you receive is fantastic should you have... See more
Company replied
Saw the advert on Instagram and was a little anxious.... Well, you can never be sure when you're parting with your money online! Couldn't be happier - absolutely beautiful quality bag, perfect for o... See more
Company replied
I purchased my first PPL bag in April (2026). Shipping was fast and the bag arrived in excellent condition. I bought an Original bag and it instantly became my favourite bag. The additional straps y... See more
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Company details
Written by the company
Pom Pom London was born in 2015 with the aim of delivering affordable, stylish and contemporary products. All our products are sourced and designed from the UK. We are passionate about creating fashion pieces that are unique and fun for all ages and our expanding range is a reflection of this. Whether you are looking for a warm hat or a useful bag we hope you find something appealing. Thank you for looking. Of course please do not hesitate to get in touch should you have any queries about anything! Pom Pom London Team x
Contact info
United Kingdom
- hello@pompomlondon.com
- pompomlondon.com
4.8
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Lovely Leather
I first bought a PomPom London bag about 8 years ago, a slate blue Mayfair (now Original) . Lovely leather and still as good as new. Have just purchased an Original in stone so looking forward to getting that!
23 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for sharing this lovely review!
We absolutely love hearing that your first bag has been with you for 8 years and is still looking as beautiful as ever - that’s exactly what we hope for with our leather pieces. We hope you love your new Original in Stone just as much.
Pom Pom London Team x
fully recommended
I purchased my first PPL bag in April (2026). Shipping was fast and the bag arrived in excellent condition. I bought an Original bag and it instantly became my favourite bag. The additional straps you can choose from make it super versatile too.
From what I read in their Facebook group, customer service is usually very reliable and helpful.
Can’t wait for my next purchase and 100% recommend the quality I experienced with my one bag so far.
5 May 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We’re so happy to hear your Original bag has quickly become a favourite and that you’re enjoying the versatility of the straps.
We really appreciate your support and can’t wait to help you find your next bag!
Pom Pom London Team x
A Bag for Every Occasion
Pom Pom London bags are consistently high quality, and the variety in style and color means there is one for every occasion with lots of strap options to dress a bag up or down.
23 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We’re delighted to hear you’re enjoying the quality, variety, and versatility of our bags and straps.
We love that there’s a style for every occasion - thank you for your support!
Pom Pom London Team x
Just received my very first PomPom…
Just received my very first PomPom London bag. I chose the original plus in salt grey. Very happy very beautiful. When I placed my order it gave me time to swap my choices and it was done easily. Now I just have to go out and show it off!
23 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We’re thrilled your first Pom Pom London bag has arrived and that you’re loving your Original Plus in Salt Grey.
We’re so glad you found the order changes easy to make too!
Pom Pom London Team x
Fantastic Company
Fantastic Company, bags are absolutely stunning. I keep adding more to my collection of 40 already. I am PPL addict 😁
23 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We absolutely love hearing that your collection has grown to 40 bags - amazing!
We’re so happy you’re enjoying your PPL pieces and truly appreciate your continued support. Here’s to many more beautiful additions!
Pom Pom London Team x
I can’t recommend this company enough
I can’t recommend this company enough! The bags are gorgeous and come such a great range of styles and colours to suit all tastes. Customer service is second to none and show the company really care about their customers!
20 November 2025
Unprompted review
Reply from Pom Pom London
Thank you so much for your wonderful review! We’re so happy to hear you love the styles, colours and variety of our bags, and thank you for your kind words about our customer service too - we truly care about our customers and appreciate your support!
Pom Pom London Team x
I love the Original bag
I love the Original bag - I have it in several bright colours to match my outfits. I love the new Waterloo line Aqua colour and Dazzling Blue (cobalt) as they are perfect colours for summer.
Love the size of the bag because it’s not too big, but fits fit in my phone, lip gloss, tissues, etc
I like the front zip pouch to put things in as well as the rear zip pouch as it makes easier for me to find things when I’m out and about.
23 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear how much you love your Original bags and the new Waterloo colours.
It's wonderful to know the size and pockets work so well for you. We truly appreciate your support!
Pom Pom London Team x
Absolutely beautiful bags!
Absolutely beautiful bags, I have now bought many different styles and colours from this brand and I love them all!
Fantastic customer service too!
23 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're thrilled to hear that you love your collection of bags and have enjoyed exploring different styles and colours.
Thank you for your support!
Pom Pom London Team x
Great products with quick delivery.
Great products with quick delivery.
23 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your kind review! We're delighted you’re happy with our products and speedy delivery. We really appreciate your support!
Pom Pom London Team x
Love Pom Pom London
Love Pom Pom London, I have a lot of expensive bags of great quality, these match the quality. Love them
23 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're so happy to hear you love Pom Pom London and that you're pleased with the quality of your bags. Your support means a lot to us!
Pom Pom London Team x
Purse is lovely
Purse is lovely, straps are very good quality.
Returned the first purse I bought as I wanted something smaller. Took awhile to get the replacement, but Customer Service was helpful and quick to respond.
1 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely feedback! We're delighted you’re happy with your purse and straps. We're also glad our customer service team was able to help with your exchange, and we appreciate your patience along the way. Thank you for your support!
Pom Pom London Team x
Beautiful bags
These bags are beautiful, there are so many colours and styles. I now own around 20, all different to match any outfit at any time of the year. Customer service also super helpful and quickly sort any queries. I highly recommend Pom Pom London
22 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your amazing review! We're thrilled to hear you love your collection and enjoy the variety of colours and styles. It's also wonderful to know our customer service team has been helpful. We really appreciate your recommendation and support!
Pom Pom London Team x
Absolutely love PomPom London
Absolutely love PomPom London. I have 2 bags and the quality is the best I've ever seen. Colours pop and the zips glide smoothly. So many straps to choose from 2 is never enough!
22 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear how much you love your bags and that you're happy with the quality, colours, and straps. Your support means a lot to us!
Pom Pom London Team x
Customer service 2nd to none!
Customer service 2nd to none!
Lovely bags..my only criticism is that the colours often come up a bit darker on your bag as they appear a shade or two lighter on the website.
15 January 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your kind review! We're delighted to hear you’re happy with our customer service and your bags. We also appreciate your feedback on the colours and will share this with our team. Thank you for your support!
Pom Pom London Team x
Beautiful leather bags
Beautiful leather bags, exceptional quality. Excellent customer service
22 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear you’re happy with the quality of our leather bags and our customer service. We really appreciate your support!
Pom Pom London Team x
Reply from Pom Pom London
Thank you so much for your lovely review! We're so happy to hear you're enjoying our products, service, and perks. We really appreciate your support!
Pom Pom London Team x
Very cute bag and delivered in a timely…
Very cute bag and delivered in a timely manner
22 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're so happy you love your bag and that it arrived quickly. We really appreciate your support!
Pom Pom London Team x
Amazing bags with a stunning range of…
Amazing bags with a stunning range of straps. Lovely quality leather. I look forward to seeing the new ranges for the coming seasons. Pom Pom London thank you
15 April 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review!
We really appreciate your support and hope you choose to shop with us again in future!
Pom Pom London Team x
Consistently Superior Product and Customer Service
I have ordered multiple bags from Pom Pom London and have been so impressed with their customer service. They are incredibly responsive to questions and concerns, and their communication is always clear, helpful, and timely.
Their return policy is easy to navigate, and every interaction has felt professional and customer-focused. Beautiful products and truly excellent service. I would absolutely order from them again.
18 February 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your wonderful review! We're delighted to hear that you've had such a positive experience with our customer service and returns process. It's great to know you love our products too. We really appreciate your continued support and look forward to serving you again!
Pom Pom London Team x
Gorgeous thick soft buttery leather bag…
Gorgeous thick soft buttery leather bag
Easy access to your bits and pieces with the flap and strong magnet
Stand everything up right and fits all your things same way as a standard city style bag - like a mini tardis !
16 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're thrilled to hear you love the soft leather, easy access, and roomy design. It’s great to know the bag is working so well for you! We really appreciate your support.
Pom Pom London Team x
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