I received a personal handwritten note with the delivery which made it special- I still have the note. Aside from that the tea is wonderful. You have to go to a high tea to equal the experience
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See what reviewers are saying
I am a new customer to PMD tea. The tea selection and qualify is superb. I will be sampling all the teas they offer, so far I can highly recommend the glen alpin, the radiant rose and the mango sunshi... See more
Company replied
I ordered some Lemon & Ginger loose tea back on the 11th March 2026, send numerous emails to different departments and still not received anything yet you have taken the money from mu account. I c... See more
Company replied
With trust issue always being a factor when I purchase on line I couldn’t be anymore pleased with this company than I am. Experts not only in tea making but shipping also… I was notified all the way... See more
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Company details
Written by the company
Speciality teas direct from Sri Lanka. Probably the best tea money can buy - Just read our reviews. Loose Leaf Tea,Tea Bags, Breakfast Tea, Ceylon Tea, Planters Breakfast Tea, Earl Grey Tea, Black Tea, White Tea, Green Tea, Herbal Infusions, Inverness Tea Estate
Contact info
Suite 16, 24-28 St Leonards Road, , SL4 3B, Windsor, United Kingdom
- marketing@pmdtea.com
- pmdtea.com
4.4
Excellent
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I still haven't received my tea ordered…
I still haven't received my tea ordered over a month ago.
7 July 2023
Reply from PMD Tea
Hello Daniel, This is not great and really apologise for the inconvenience. . The order was despatched but clearly it has not reached you. Can you email Dananjaya Silva d.silva@pmdtea.com in order to arrange a suitable time to discuss the best way to resolve the issue.
Fantastic customer service !!
15 June 2023
Reply from PMD Tea
We always love reviews like this, thank you.
Reply from PMD Tea
Thank you for taking the time to review us.
Quality tea
Quality tea, quickly delivered and nice personal touch of hand written letter thanking for order included
7 April 2023
Reply from PMD Tea
We really appreciate your review. Thank you.
Very informative and reliable supplier…
Very informative and reliable supplier of quality teas. Adds value through interesting articles.
6 April 2023
Reply from PMD Tea
Thank you for this review and we are delighted you are enjoying the emails and of course the tea.
Thank you for your service.
Thank you for your service.
We fell in love with your tea while visiting London. I placed an order upon returning home.
There was some snafu in the post and you made it right.
Thank you.
1 April 2023
Reply from PMD Tea
Thank you for your support and glad you love our tea.
Reply from PMD Tea
We are delighted that you love our teas. Thank you for this review.
Great service every time
Great service every time, my go to place for teas!
100% recommend
14 March 2023
Reply from PMD Tea
Thank you for this lovely review and delighted we are your tea of choice.
To long shipping
To long shipping. To high custons Vista. Didnt know there were customs duties. Got no replay to my mail. So about that the tea is to expensive
27 February 2023
Reply from PMD Tea
Thank you for your review. We are sorry you had these challenges and we will listen to your feedback. It is not acceptable that we did not reply to your email and we can only apologise for that as that is not acceptable nor the way we normally respond to customers. If we can try and help you in any way follwoing thsi experience please reach out to me at david @ pmd tea . com
Quality tea and good service
23 February 2023
Reply from PMD Tea
Thank you for the review and enjoy the tea.
Never received my tea
I ordered on 12/6/22 and never received my tea..your tracking has never been updated. I emailed 2 times and no one has responded.
6 December 2022
So much care put into helping me with a small order
PMD Tea was so helpful in helping me identify a specific tea my dad had tried while on vacation in the UK. They even included a lovely hand written note with my order! I was really impressed by the care they showed toward even my small order.
21 November 2022
Reply from PMD Tea
Really pleased we could help and thank you for the review
Award winning great quality tea
The tea arrived very quickly after ordering, clearly marked packaging with essential brewing instructions. Would definitely recommend to others. Great to be able to reach high quality selected teas to taste from the Far East.
5 November 2022
Reply from PMD Tea
Thank you very much for your review. Delighted you were pleased.
Truly the most elegant and nuanced teas…
Truly the most elegant and nuanced teas I’ve found. Been ordering PMD tea for years after I first came across them at The Milestone in South Kensington. They always arrive with a lovely handwritten thank you note, a thoughtful touch which I appreciate.
29 September 2022
Reply from PMD Tea
Thank you for this lovely review.
Delivery delay
A three week delay from ordering to arrival of the tea is my reason for just 3 stars. If the delivery time is extended this should be exolained when ordering.
23 August 2022
Reply from PMD Tea
You are quite correct. We need to do better. The Royal Mail strike did not help but we should have communicated the issue. Our apologies.
Great personal service
My order was delivered quickly, the personal message with my delivery was a lovely touch. And the tea was delicious.
8 August 2022
Reply from PMD Tea
Thank you for this review. We appreciate the feedback and please enjoy your tea.
Initial order was quick and easy but…
Initial order was quick and easy but missing item.
8 August 2022
Reply from PMD Tea
Thank you for the review and we are sorry to hear that an item was missing. We have emailed you separately about this, and we will resolve the issue.
I thought the tea was great
I thought the tea was great. The cinnamon chai had had wonderful spicy notes. I also have enjoyed the Planters Green tea. I am super pleased with everything I have tried to date.
13 June 2022
Reply from PMD Tea
Thank you for your review - we really appreciate your feedback.
Order never received
I haven’t received my tea. Note have a received the replacement order.
I was assured of a refund which again I have t received.
Customer service was poor.
2 May 2022
Reply from PMD Tea
Hello Linda, This is not the way we do business and is not acceptable. Clearly something has gone wrong and we will sort this with some urgency. I am sorry this has happened. Update........ I understand that a refund was issued on Sunday and also we have sent a replacement as well. We are sorry that this has occurred.
Excellent tea with a fast delivery…
Excellent tea with a fast delivery service. Will definitely be ordering again
16 March 2022
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