Plushshop Reviews 765

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 503 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, softness, and accurate representation compared to online pictures. Many people are thrilled with the detailed craftsmanship and the overall appeal of the plushies, often noting their impressive size and cuddliness. However, some customers also noted issues with delivery, with some experiencing significant delays or problems with tracking information. A few other people also felt that the quality of some items was not consistent, mentioning occasional defects like open seams or internal plastic components. While customer service is generally described as responsive and helpful, a minority of people reported difficulties with delivery services and communication regarding order status.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality, softness,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the... See more

Delivery service

Consumers find delivery service to be ambiguous, with some experiencing incredibly fast shipping, even days... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, praising the... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the customer service for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering, shipping (with tracing) and Delivery are great. -1 star because 2 of the ordered plushies had defekts (open seams near and on the Tails) and i don't think this could have happend while s... See more

Rated 5 out of 5 stars

My daughter Marysia is absolutely delighted! The plushies are incredibly soft, beautifully made and look even better in real life. The material feels premium and the details are perfect. They did arr... See more

Rated 5 out of 5 stars

It was my first time buying something from them, but I had heard several good reviews and saw many adds. I was just waiting for the right character to become a plushie and when it did I didn't hesitat... See more

Rated 5 out of 5 stars

My plush just arrived and I’m OBSESSED!! It’s beautifully made, looks exactly like the picture and it was packaged well with little to no damage to the box from being shipped. I highly recommend this... See more


Company details

  1. Anime Club

Written by the company

Welcome to PlushShop, the realm of bespoke Anime-Verse born just for you! At PlushShop, we pride ourselves on being the architects of uniqueness, offering a collection of handcrafted and customized anime products that transcend the ordinary. From custom plushies that capture the essence of your favorite characters to accessories that reflect your personal style intertwined with anime magic. PlushShop is your passport to a personalized anime universe.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

765 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 4 out of 5 stars

Bakugomeow

The plushie looks amazing, quite large, fluffy and all for a great price.
4* only because there is glue stuck to some parts of the fur and shouldn’t be there.

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Never rec

Ordered in December, packages shows as delivered. Our security camera does not show a delivery. They are offering to refund 50% of my payment. This is ridiculous, they use some fly by night delivery system who doesn't take photos as proof of delivery. This company should be considered fraudulent.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Better then I expected

I got a plushie, the shipping and delivery was faster then I expected and the plushie was way bigger then I thought it would be, it’s so soft and fluffy. Definitely buying again.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

Never received product

I got a tracking number, and after 20 days it showed that it was out for delivery. That was 12 days ago and it still hasn't arrived, and I haven't been able to get a reply from anyone. When I tried to leave a negative review on their website it auto changed my review to 5 stars and I don't see any way to edit it.

30 December 2025
Unprompted review
Plushshop logo

Reply from Plushshop

Dear Customer,

Pls accept our sincere apologize for the unhappy shopping experience this time.
Pls understand that there is no option for us to change the review to 5 stars as it s not our system. Can u pls contact with our service team with your order info so that we can help to check for you?
Our service team email address: service@plushshop.com
Pls do not worry about it, we will always be ready for help.

Rated 5 out of 5 stars

Love it!

Ordered Abaddon from Plushshop and he came in amazing shape, he’s so cute and fluffy! He was definitely worth the wait and the money :3

12 January 2026
Unprompted review
Rated 5 out of 5 stars

My Rengokumeow

Honestly I love that I had finally gotten my plush! I absolutely love it! It was the best order I could ever get!. It took some patience for my order to arrive, but i was finally able to have it! 🥰 This is such a very good site for people who like anime and have a favorite anime character. It's trustworthy and a very helpful site!

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

My parcel arrived well before it's due date and my plush was such good quality! The postage is expensive but for the service I received it was worth it. I will order from here again!

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Items not received

I ordered 18th November pre order 30-40 days and as of 11th Jan still has not arrived. Sent them emails and no response

11 January 2026
Unprompted review
Plushshop logo

Reply from Plushshop

Dear Customer,

Thank you so much for your support to order with us and we are so sorry for the shipping delay.
Can u pls send us email to service@plushshop.com with your order info so that we can check for you?
Pls do not worry about it, we are keep working to ship all orders in time.
Thank you for your understanding.

Rated 5 out of 5 stars

“Father” Arlecchino from Genshin Impact

I ordered my “father” Arlecchino from Genshin Impact, she arrived here quickly, I ordered on 28.12.2025, she was sent on 31.12.2025 and arrived in Germany at my place on 09.01.2026.
I love her, she is a big girl! Very soft, absolutely adorable and I promise to feed her 3 times a day, take her for walks and hold her paw when she’s sick! XD
Thank you, plushshop!

9 January 2026
Unprompted review
Rated 5 out of 5 stars

I recommend plushshop

I recommend plushshop! Their plushies are exactly like the pictures, and it’s super soft! The shipping took 2/5 weeks, which ain’t that bad (to norway). I’m happy with my order! :)

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Alrecchinomeow

Price is quite big, but it's easy to find codes on tiktok. It was a week and a half for her to come all the way to Poland. She is big and cute. Would recommend and if I will have the money. Would buy again.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Plushies

My girlfriend gifted me a plushie of one of my favourite characters of a videogame and the quality is incredible, looks and feels exactly as in the ads show you

2 January 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 3 plushies

I ordered 3 plushies. I was worried about them arriving in time for Christmas so I messaged the company and they were able to get everything shipped out and delivered in time. My nephews love their anime plushies and are already asking for more characters.

20 December 2025
Rated 5 out of 5 stars

LOVE THEM

They’re so cute omgggg!! I got mitsuri, Douma and Obanai, my Douma was a bit skinnier but mitsuri is so soft!!!

31 December 2025
Unprompted review

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