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Plenti Reviews 2,302

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TrustScore 4.5 out of 5

4.6

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Considering 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting the exceptional customer service. However, some people were dissatisfied with the lack of explanation for loan rejections and found the online application process to be clunky and inflexible, especially when needing to correct errors. A few other people also felt that the company's technology and policies were rigid, leading to frustration for some users.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency and ease. Many customers... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the helpfulness, professionalism, and... See more

User experience

People report positive experiences with user experience. Many customers found the application process to be... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the fast and... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shana, Ali, Joshua Medina & Moey have been great to work with. Always responsive, super eager and helpful to get deals across the line or workshop. Quick to educate and assist us with policy etc... See more

Rated 5 out of 5 stars

As a broker who writes loans across a dozen different lenders, I spread my business wide to get the best deals for clients. Plenti's just one in the mix—solid rates and quick approvals, nothing ground... See more

Rated 5 out of 5 stars

Plenti's portal and system is so easy to use and the products they offer are great also. the turnaround times are are amazing often being able to get same day approval and settlements. I am lucky e... See more

Rated 5 out of 5 stars

One of my recent brokers Joesph based in SA recently completed his first Plenti consumer deal. With the support Bridie his BDM he was able to have the deal submitted, approved and drawn down in the sa... See more

Company details

  1. Non-Bank Financial Service
  2. Financial Institution
  3. Investment Company

Written by the company

When it comes to your big ideas, there's never been a better time than now to make it happen. That's where we come in. Plenti is building a faster, fairer approach to lending — one that helps you get where you want to be sooner.

Written by the company

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Efficient

Simple and straight forward but required tax documents needs clarification

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Super easy

Super easy, minimum paperwork, efficient communication! Cannot fault. Glad I told the other mob to forget it. Thanks

9 January 2026
Unprompted review
Rated 5 out of 5 stars

First Time customer

First time customer - The response times between communications was very fast and efficient with clear instructions on what was needed to proceed with the application process. Easy to follow application process and very effective service. This was an awesome experience in an already stressful time for us. Thank You so much very much appreciated.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Not good !

Been with them for a couple of years never missed a payment on time every time asked for a top up loan to repair some storm damage they knocked me back . Manage to get it elsewhere but piss poor in my opinion

8 August 2025
Unprompted review
Plenti logo

Reply from Plenti

Hi Steve,

Thanks for taking the time to share your feedback. We’re really sorry to hear about what you’ve been through with the storm damage, and we understand how frustrating it must have been not to receive the outcome you were hoping for, especially as someone who has always made payments on time.

While we can’t discuss personal application details here, our assessment process looks at a range of factors, not just payment history, and sometimes this means we’re unable to approve a top-up even for valued customers. We know that’s disappointing, and we genuinely regret the inconvenience it caused.

We’re glad to hear you were able to get the support you needed elsewhere, and if you’d like us to review anything or talk through your options moving forward, our team is always here to help.

Thanks again for your feedback.

Kind regards,
Bea
Customer Support Team Lead

Rated 5 out of 5 stars

Smooth, efficient and professional process.

We have been a customer of plenti for a few years now, on a couple of occasions. The process is very streamlined, easy and quick.
This time we had to have a little help over the phone due to a mistake we made. The CSO was very professional, friendly and efficient. Our problem was sorted within minutes and our loan approved the next day.
Communication is excellent, with emails and texts every step of the way.
We couldn't recommend Plenti highly enough to anybody that needs a loan quickly and easily.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Smooth, Fast, and Hassle-Free!

I had a great experience with Plenti. They processed my application quickly and kept me well-informed every step of the way. Their communication was clear, their service efficient, and the whole process was completely stress-free. I’d happily recommend them to anyone looking for reliable finance.

3 November 2025

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