Plenti Reviews 2,302

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some people were not happy with the customer service, mentioning issues with receiving explanations for loan rejections or difficulties speaking directly with decision-makers. A few other people also felt that the technology was clunky and inflexible, and some experienced problems with specific document requests, such as Centrelink statements, for situations where they were not applicable.

What people talk about most

Service

Consumers find service to be positive, highlighting the team's promptness, professionalism, and efficiency.... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

User experience

Customers had positive experiences with user experience, highlighting the quick, easy, and straightforward... See more

Response time

Clients share positive opinions on response times, with many praising the quick approval process, often... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shana, Ali, Joshua Medina & Moey have been great to work with. Always responsive, super eager and helpful to get deals across the line or workshop. Quick to educate and assist us with policy etc... See more

Rated 5 out of 5 stars

As a broker who writes loans across a dozen different lenders, I spread my business wide to get the best deals for clients. Plenti's just one in the mix—solid rates and quick approvals, nothing ground... See more

Rated 5 out of 5 stars

Plenti's portal and system is so easy to use and the products they offer are great also. the turnaround times are are amazing often being able to get same day approval and settlements. I am lucky e... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Institution
  3. Investment Company

Written by the company

When it comes to your big ideas, there's never been a better time than now to make it happen. That's where we come in. Plenti is building a faster, fairer approach to lending — one that helps you get where you want to be sooner.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy to access website, great rates

Easy to access website and super helpful customer support team.
I also got competitive rates for my loan.
Documents uploaded in the morning and loan amount was disbursed into my account by sun down.
The account portal is also minimalist and easy to navigate. I was easily able to update my repayments dates to align with my monthly pay.
Would highly recommend Plenti

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Purchase of batteries

The sales man was very detailed in his explanations indicating he had indebted knowledge of the product and able to put our mind at ease. He assisted us with the completion of forms and very helpful. He showed us the different options based on our last 2 electric bills. Throughout the process, the sales man was polite, professional and very attentive.

Prior to the appointment I was contacted by Plenti reminding me of the appointment.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

The application process is easy

The application process is easy, and the review is exremely timely; a very short turn around once the application is finalised. I have had a couple of Plenti loans and I find their services excellent.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick loan service

Plenti certainly offers an excellent service when you require a fast loan approval. The process was easy and met our lending criteria. We had our loan approved, beit a small one, within 2 hrs. Amazing service. On a Saturday as well.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

From start to finish, very easy process. Communication was excellent. Could not ask for an easier experience. Rates are very reasonable.

22 January 2026
Unprompted review
Rated 4 out of 5 stars

Preface the Loan Applications with a list of requirements

This was an application for the WA state govt interest free loan for solar battery/panels, so I'm assuming some of the hurdles I had to jump were a by-product of the restrictions placed on Plenti by the govt. (I get that.) However, I'm not use to using computers and would have preferred a detailed list of the specific details that would be needed UP FRONT, ie before attempting to fill in the application would have saved so much hassle. It figuratively took me over 4 hours to complete the application. I had occasion to speak to one of Plenti staff about another matter and she was extremely helpful and understanding.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Return customer

We have been dealing with Plenti for a few years now. First for our solar panels and now we are hoping to use them again for a battery. The interest free loans are incredibly helpful particularly with the rising cost of living. We would highly recommend them.

20 January 2026
Unprompted review

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