Plaza Japan Reviews 7,426

I have placed five orders with Plaza Japan. In every instance, I found the prices to be very reasonable, the packaging to be meticulous, and the shipping prompt. On the rare occasion I've needed to contact their customer service, they were quick to respond, friendly, and very helpful.

As a foreign hobbyist obsessed with Japanese model trains, it means the world to have a company like Plaza Japan that you can depend on - especially in these.. 'unprecedented times'.

Item availability with option to pre-order new items and notification when item becomes available, quick response n delivery, n well packed.

I'm really happy with my order, I ordered some Gundam figures from France and everything arrived in excellent condition.
Reliable and fast service, I'd definitely recommend them.

Stock availability
Price
Customer support
Friendly staff

Outstanding service with quick dispatch and well packed product. One of the best Japanese sellers to deal with.

I recently ordered a Mini 4WD from Plaza Japan, and I couldn’t be more satisfied with the experience. From start to finish, everything was handled professionally and efficiently.

The ordering process was smooth and straightforward, with a great selection of Mini 4WD kits and accessories available. What really stood out was the careful packaging—my item arrived in perfect condition despite being shipped internationally. It’s clear that they truly care about ensuring products reach customers safely.

Shipping was also impressively fast, and I appreciated the updates along the way, which made the whole process stress-free. The product itself was exactly as described—authentic, high quality, and in excellent condition.

Overall, Plaza Japan exceeded my expectations. If you’re a Mini 4WD enthusiast or collector, I highly recommend ordering from them. Reliable service, great products, and attention to detail—you can’t ask for much more!

Great retailer , highly recommended!
Fast shipping!

Package arrived complete and without any damage. It was packed well and with care.

Perfect and safe delivery. Well protected and item in perfect working order. Thank you

Could at least include tariffs in overall purchase to avoid dealing with delivery company. Packaging was subpar, flimsy box, minimal protection.

Quick turnaround of order and quick standard delivery from Japan to Australia.

Delivery period doesn't take more time

Absolutely wonderful and fantastic experience

Website was easy to negotiate. 'In stock' actually meant it. And Plaza Japan even seemed to get ultra-fast delivery to Australia (five days including a weekend)- that's faster than some local companies deliver to me. And this was with the cheapest postage option! VERY impressed.

Great company. Superb timely service. I have ordered many KATO items over the past year and without fail they have arrived in excellent condition. Care and attention to the packaging done well. Communication and ease of payment great. Thoroughly and unreservedly recommend. Paid one day dispatched and delivered next day UPS good also
KATO trains the best product

Great service from start to finish! Quick to ship my order and great selection of products!

Fast shipping & proper packaging!! Even overseas it came by relatively quick

excelent service igot my mafex spiderman 075 in 3 days I live in USA

I was charged an additional $32.70 (Customs fee) by UPS before they would hand over package. I don't recall seeing anything about this additional charge anywhere in the checkout process because had I seen it I would not have ordered. The only reason I didn't refuse the package is because my daughter wanted these items from here.