Plaza Japan Reviews 7,426

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 923 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of products, often noting their competitive pricing, even with international shipping costs. Many people appreciate the secure and careful packaging, ensuring items arrive safely and in perfect condition. The delivery service is consistently highlighted as fast and efficient, with many reviewers surprised by the quick arrival times, even for international orders. The ordering process is described as easy and straightforward, with a great selection of items available. However, some customers also noted unexpected additional shipping charges upon delivery, which were not clearly communicated during the initial purchase. A few people experienced delays in receiving their orders or received incorrect items, and some mentioned a cancellation fee.

What people talk about most

Product

Customers had positive experiences with product quality, often finding items that are hard to get elsewhere... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed of delivery,... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting the ease of use and the ability... See more

Price

People report positive experiences with price, often noting that products are fairly priced and offer great... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional quality of products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I pr-ordered 2 model kits. I was informed that they had been shipped when they became available. The package arrived shortly afterwards. The products were very securely packed and arrived safely. C... See more

Rated 5 out of 5 stars

Fantastic service. Great price for UO-Chikyu brand nut files for bass guitar. Exceptional quality, well packaged, and very quick drlivery - 1 week from placing the order yo receipt of the package... See more

Rated 5 out of 5 stars

The model train I ordered was accurately described and competitively priced. Standard shipping to the UK was swift (eight days) and the item was, as usual, well packaged. The model is well construct... See more

Rated 5 out of 5 stars

Website was easy to negotiate. 'In stock' actually meant it. And Plaza Japan even seemed to get ultra-fast delivery to Australia (five days including a weekend)- that's faster than some local companie... See more


Company details

  1. Hobby Store

Written by the company

Plaza Japan is the leading online retailer of authentic Japanese anime action figures, plastic scale model kits, toys, puzzles, and more. Shop today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ordering from Ireland

Ordering from Ireland, took just under two weeks but the products quality is excellent and i couldnt be happier with my purchase!! It's cheep enough for what they are selling (in comparison to other websites that sell similar things) but you will have to pay customs charges so be aware of that! definitely worth though!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

First time shopping with Plaza Japan and it was GREAT!

First time shopping with Plaza Japan, was looking for a specific figure kit that everyone else was out of stock or ended up not getting stock of, Plaza Japan was the only company that showed inventory, so I took a chance and made the order, and it was smooth all the way from getting on the website through to it arriving at my door today in just 3 business days and with the lowest shipping rate with FedEx45 because the import tax is include in the shipping rate so 1 less hassle, to the USA I've seen out of Japan

27 April 2026
Unprompted review
Rated 5 out of 5 stars

It's perfect, I love it

I bought a complete re-ment set, and it came in impeccable shape, carefully wrapped in newspaper. 10/10 experience, would totally recommend!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

This was my first order with Plaza…

This was my first order with Plaza Japan. I had to order a bit more than I initially wanted due to the tariffs. Still, the prices are so good on most items that these the tariff costs were offset top a large degree by the low prices.

My order arrived in New York surprisingly quickly and it was all very well packaged.

Overall. a very good deal and also, I did have a few emails with Plaza Japan prior to buying... they were always polite and informative. I'll definitely be buying again from them as well as recommending them to other model railroaders.

John
Raildig | Ztrains

21 April 2026
Unprompted review
Rated 3 out of 5 stars

Shipping speed is alright, prize is also make sense but I received a flawed product

I just purchased a train model from plaza Japan which is a train model of Keisei 3100 sky access line 10th year anniversary set. The product is fine except the front car which is a defective product. It is obvious to see that the structure of the front car has a deforming part. I am unsure why this happened, but I can confirm that must be the problem on either producer or retailer selling second hand product(theory, not the fact). Although I know my problem might be difficult or impossible to solve for retailer, I hope retail should also focus on some after sell service such as warranty, refund, complaint. I also hope that retailer is able to contact the manufacturer about the issue of the model.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast shipping

Fast shipping, I received my correct order, very professional. Also good prices. I would buy from here again. My purchase was hexa gear, last year I think.

12 June 2025
Unprompted review
Rated 4 out of 5 stars

Quick shipping, long processing

The package arrive very quickly after it was shipped and it's exactly what I ordered. My only complaint is that it took about a month and a half for the order to get processed and shipped. Overall, I still think it's worth it!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

ordered my "Pokemon Center Original How…

ordered my "Pokemon Center Original How Many Woopers Will Fit? Clodsire Callenge" since April 13 2026, and it came April 22 2026. The price are so reasonable compared to other sites. Customer service is so convenient when I want to change my shipping option, and they emailed me in a few hours on what to do. Definitely would recommend it if you wanna buy something from Japan! :D

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Good selection of parts and recommendations to upgrade train to have sound.

I was looking to upgrade my DC HO scale trainset and had seen several videos for the KATO Soundbox, Plaza Japan had all the recommended components,(Plus I ordered the wifi remote) Their part recommendations ensured I had the right parts to make the conversion easier by identify what was needed/recommended. My order arrived in a timely fashion and I quickly installed the parts I had ordered. Successful setup right away!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Purchasing Experience

The website was easy to navigate, with good descriptions of the products and their availability. I ordered two 1/72 models at a reasonable price. The items shipped quickly and arrived a few days later; very fast even having to deal with customs. Overall, an execllent company to do business with and one that I will definitely use again.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

The shipping was quick

The shipping was quick, and I couldn’t be more pleased with my purchase. They had the item I’ve been searching for in the US for two years. I’m so glad I finally found it! Their responses are also really fast.

17 April 2026
Unprompted review

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