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Plaza Japan Reviews 7,426

•
TrustScore 5 out of 5

4.8

Hobby Store
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Review summary

Created with AI, based on recent reviews

Considering 923 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of products, often noting their competitive pricing, even with international shipping costs. Many people appreciate the secure and careful packaging, ensuring items arrive safely and in perfect condition. The delivery service is consistently highlighted as fast and efficient, with many reviewers surprised by the quick arrival times, even for international orders. The ordering process is described as easy and straightforward, with a great selection of items available. However, some customers also noted unexpected additional shipping charges upon delivery, which were not clearly communicated during the initial purchase. A few people experienced delays in receiving their orders or received incorrect items, and some mentioned a cancellation fee.

What people talk about most

Product

Customers had positive experiences with product quality, often finding items that are hard to get elsewhere... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed of delivery,... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting the ease of use and the ability... See more

Price

People report positive experiences with price, often noting that products are fairly priced and offer great... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional quality of products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I pr-ordered 2 model kits. I was informed that they had been shipped when they became available. The package arrived shortly afterwards. The products were very securely packed and arrived safely. C... See more

Rated 5 out of 5 stars

Fantastic service. Great price for UO-Chikyu brand nut files for bass guitar. Exceptional quality, well packaged, and very quick drlivery - 1 week from placing the order yo receipt of the package... See more

Rated 5 out of 5 stars

The model train I ordered was accurately described and competitively priced. Standard shipping to the UK was swift (eight days) and the item was, as usual, well packaged. The model is well construct... See more

Rated 5 out of 5 stars

Website was easy to negotiate. 'In stock' actually meant it. And Plaza Japan even seemed to get ultra-fast delivery to Australia (five days including a weekend)- that's faster than some local companie... See more

Company details

  1. Hobby Store

Written by the company

Plaza Japan is the leading online retailer of authentic Japanese anime action figures, plastic scale model kits, toys, puzzles, and more. Shop today!

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fast & smooth order

Fantastic website & easy to order the products. The wide range products & the price is affordable. Although not well packaged, there’s some dented on the product box overall is ok received the product in good condition. For sure will order again.

18 April 2026
Rated 5 out of 5 stars

perfect

arrived quickly to the UK, items all perfect and packaged well!

28 April 2026
Rated 1 out of 5 stars

Paid for two items only got one with a…

Paid for two items only got one with a store credit at best. Money refund only available in yen...

18 April 2026
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Reply from Plaza Japan

Thank you for the review, please contact us at info@plazajapan.com with the order number and our team will refund the order to your original payment method, it seems we contacted you , but there was no reply (maybe the email was filtered) so we issued it as Store credit by default.

We are more than happy to resolve this with you

Best regards

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