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Plant Addicts Reviews 1,816

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,316 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing the plants as healthy, beautiful, and exceeding expectations. Many people highlight the excellent packaging, noting that orders arrive intact and well-protected. The ordering process is frequently mentioned as easy and efficient, with many consumers appreciating the wide selection of plants available and the quick delivery service. However, some customers also noted issues with damaged items upon arrival, sometimes due to mishandling by the delivery company. A few other people also felt that their orders were delayed or did not ship as expected, leading to disappointment, especially when plants were intended for specific dates. There were also occasional mentions of receiving incorrect plants or having difficulty with the website during the final steps of ordering.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the quality and health of the... See more

Quality

Customers had positive experiences with quality, frequently praising the health and condition of the plants... See more

Order

Reviewers express satisfaction with their orders, often praising the quality of plants received and the ease... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping and... See more

Website

Reviewers highlight positive aspects of the website, frequently praising its ease of use and navigation. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received my order yesterday.  I will say in all of my years of gardening experience, I have never, ever received a rose bush that was as healthy as the one that was delivered.  It was obviously well... See more

Rated 5 out of 5 stars

First of all, Plant Addicts had a rose in stock that I couldn’t find anywhere else. Second, the plant arrived quickly, well-packaged and protected and it was full of healthy buds. And third, while I h... See more

Rated 5 out of 5 stars

I ordered 2 trees, and received them quickly, but, while one looked great, the other one was damaged. I contacted Plant Addicts immediately, explained the situation, and sent pictures. They responded... See more

Rated 5 out of 5 stars

I ordered from Plan addicts quite a few time Plants arrived very well packed, intact, beautiful, healthy, ready to be planted. i keep coming back and ordering more because of the great selection and h... See more


Company details

  1. Garden Center
  2. Plant Nursery

About Plant Addicts

Written by the company

Plant Addicts is a small, family-owned business that strives to provide the highest quality plants, gardening products, and the best customer service to our customers. Our mission is to help you create the outdoor oasis of your dreams.

Plant Warranty

Free Best In Class Plant Warranty

Plant Addicts provides a free 1-year plant warranty to all bushes, trees, and perennials. Plant Addicts also provides a 30-day guarantee on all annuals and houseplants. So you can order with confidence that the plants you receive will be happy, healthy, and ready to thrive at your home!

Why Choose Plant Addicts?

  • Check Best in Class Plant Warranty & Guarantee
  • Check Family-Owned Business - Customer Service With A Personal Touch
  • Check Exclusive Plant Varieties You Can't Find Locally
  • Check Free Plant Care Advice

4,000+ Different Nursery Quality Plants Available


Plant Addicts Rewards

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Happy Plant Owners

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Nice Mother's Day Gift

The hibiscus was beautiful and in good shape. It had several buds on it which are opening soon. It was delivered upside down even though the box was clearly marked on all side "this way up" but fortunately it was ok. The price was very reasonable.

8 May 2026
Unprompted review
Rated 4 out of 5 stars

The first of two roses came…

The first of two roses came immediately—but the second took a little longer—however, the company was more than willing to go the extra mile to get me the second rose. And I have two beautiful roses from the first order to she for it. Great plantsmen!!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Unique varieties

I was happy with the unique varieties I could find. Shipping was a breeze and the bushes I ordered came looking very healthy and happy.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

I have received so many plants from…

I have received so many plants from them and they all have been beautiful. They have such a great selection of plant that you can find what fits your needs. I’m so happy I found plant addicts. I have no need to order from any other place.

1 May 2026
Rated 5 out of 5 stars

Tremendous Customer Service in times when it is short....

Late in the winter, I started to plan for spring planting in containers on the front porch. Considering the location, sunlight, temperature and most importantly perennials would be the answer.
I searched the internet to become familiar with what would fit the small location, using Plant Addicts as my first go to for possibilities. Always knowing it is a broad resource for plants - and they did not disappoint with a most recent order. Clematis have become a big interest and I found just the ideal colors and size.
Clematis are know for tall flowering vining plants. However, searching through Plant Addicts, I found three varieties that would 'fit' in containers without becoming overwhelming for the space.
Once ordered, they arrived in good time for the weather. Their conditions were lovely and packed well. However, a couple of days after planting them, I noticed one had bent stems. I reached out to CS and received the most wonderful response from Renzo. He walked me through how to care for the plant, with the hopes of it pulling thru and thriving - It is doing great. Strong growth, flower buds setting and I could not be happier. Thank you Renzo.
Then came a second plant of the three, which decided it was not going to thrive. The other two, doing very well, but one took a turn. Again, I reached out to Renzo. We discussed the planting location, conditions for the mulching and waterings. All was just what should be ideal for its survival. However, within a few days it was gone.
On both issues, bent stems and dying leaves, I offered pictures so Renzo would see what I saw. As a result, a new clematis is on its was and I am sure it will be a thriver.
Thank you Renzo and all the people you work with. I have never had an issue, unanswered question or shortage of knowledgable people to chat with to address any and all concerns. I recommend Plant Addicts to everyone who loves plants - both indoors and outdoors.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful plants

I am amazed at how healthy and beautiful these plants arrived. I’ve never seen plants this healthy anywhere at a store. Am planting them today and looking forward to watching them grow.They also come packaged very nicely and with a divider system in the box to keep them separate, and the box is super sturdy.This is a company that strives for the best customer service and healthiest plants.Hooray for them!!!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Plants

I have great success with my plants from Plant Addicts. They have been packed and shipped with care. They always grow and bloom without any problems.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

On-line Yucca Plant

I am very pleased with our yucca plant from Plant Addicts. It arrived quickly, and securely with safety of the plant in mind. This yucca plant has got to be the healthiest plant I've ever received from any on-line store or local nursery. Their great communication with the customer is another big plus. I am thrilled with how this company treats their customers. A++++ All the way !

16 May 2026

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