The process of applying for the loan was simplified by use of technology. I did not have to print off copies of my bank statements. I completed the application online and the form was simple to use.
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Amazing company, logical, helpful in all ways finance - pleasure to speak to as well - thanks Anthony Davison & also shout out to Numaan Ahmad
Highly recommend PlaneSaver. In a world where most banking is done by algorithms, PlaneSaver still values the human element. Initially i recieved a no on my loan application however after explaining m... See more
Company replied
My 1st consolidation loan from this company with the best interest rates I've been offered in years. And I can actually save whilst paying off the loan for which I'm grateful. It may seem a little lon... See more
Company replied
Company details
Written by the company
Plane Saver was founded in 1993 by a group of British Airways Engineers. They wanted to provide a range of flexible savings and affordable loans to their colleagues. Now with over 26,500 members, it is one of the largest Credit Unions in the UK. Over the last 30 years, Plane Saver has been dedicated to assisting people in managing their finances. As we have grown, we have embraced modern technology while preserving the essence of personalised service. We firmly believe that the human touch is what matters most when handling money matters, and this principle remains unchanged. At the core of our mission lies a commitment to your financial well-being. We take pride in guiding our members toward their dreams of financial freedom. Through a diverse range of savings accounts, fair and affordable loans, and valuable financial tips, we equip you with the tools to build a secure future.
Contact info
Profile West, TW8 9ES, Brentford, United Kingdom
- 020 8607 5020
- info@planesaver.co.uk
- planesavercu.co.uk
4.5
Excellent
133 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Fantastic customer service experience!
8 May 2024
Reply from Plane Saver Credit Union
Thank you for your feedback! We're thrilled to hear that you had a fantastic customer service experience with us. Providing top-notch service to our members is our priority, and we're glad that we could meet your expectations. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We're here to help!
swiftness of decision
22 March 2024
Reply from Plane Saver Credit Union
We're glad to hear that you appreciated the swiftness of our decision-making process! At Plane Saver, we understand the importance of timely responses, and we're committed to making decisions promptly while ensuring they are well informed and in the best interest of our members. Thank you for your feedback, and if you have any further comments or questions, please don't hesitate to reach out. We're here to assist you!
Reply from Plane Saver Credit Union
We're thrilled to hear that your experience with us was quick and easy! Providing efficient service is always our goal, and we're delighted that we could meet your expectations. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to help!
Great service and extremely easy to…
Great service and extremely easy to use. Very responsive customer service. A +
17 April 2024
Reply from Plane Saver Credit Union
Thank you for your kind words! We're delighted to hear that you found our service great and easy to use. Providing a seamless experience for our members is one of our top priorities, and we're glad to hear that our customer service team was responsive to your needs. Your feedback is greatly appreciated, and we look forward to continuing to serve you. If you ever need assistance in the future, please don't hesitate to reach out.
Reply from Plane Saver Credit Union
It's wonderful to hear about your positive experience! Thank you for sharing your feedback with us. We strive to provide friendly and understanding service to all our members. Your recommendation means a lot to us and we're grateful for your support. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Jokers
Jokers. Pre approved for a consolidation loan by a third party who had all of my details & a good credit score & then turned down. Now a hard search hit on my credit file resulting in a score drop which has set me back ! There was absolutely no reason for them to turn down my application. I wouldn’t get your hopes up & waste your time on these clowns. Eligibility checks without damaging your credit score are there for a reason !
Beware if pre approved !
1 May 2024
Unprompted review
Reply from Plane Saver Credit Union
We're genuinely sorry to hear about your experience, and we understand your frustration.
At Plane Saver, we are bound by regulations to ensure that any loans we approve are affordable for our members. This involves conducting a thorough assessment, which includes a credit check, to evaluate creditworthiness and affordability. Conducting a credit check is necessary to make a responsible lending decision. As with all lenders, the credit check does leave records on your credit file and we regret we cannot influence that.
Your feedback is valuable to us, and we're committed to continuously improving our processes to provide the best possible service to our members. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out.
Thank you for bringing this matter to our attention, and we apologise for any inconvenience it may have caused.
I highly recommend this company
I highly recommend this company, they have been very helpful and would like to highlight one individual Numaan who kept me calm and relaxed throughout the whole process. Highly recommend.
19 April 2024
Reply from Plane Saver Credit Union
Thank you so much for your glowing recommendation! We're thrilled to hear that you had a positive experience with our company and that Numaan was able to provide you with excellent support and assistance.
At Plane Saver, we're committed to providing our members with top-notch service and support, and it's always rewarding to hear when our team members make a difference for our members.
We'll be sure to pass along your kind words to Numaan and the rest of our team. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help in any way we can.
Thank you for choosing Plane Saver, and we appreciate your recommendation!
Reply from Plane Saver Credit Union
Thank you for your kind words! We're glad to hear that you found our service professional, supportive, and informative.
At Plane Saver, we strive to provide our members with the highest level of support and guidance throughout their financial journey. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help in any way we can.
Thank you for choosing Plane Saver, and we look forward to continuing to support you in the future!
Can't fault this company
Can't fault this company, applied for loan, got details quickly about requirements, id needed and as quick as i was sending them they were just as quick processing, loan was complete within 3 days. Very happy with service and responses to emails i had sent and would highly recommend them.
12 April 2024
Reply from Plane Saver Credit Union
Thank you for sharing your positive experience with us! We're delighted to hear that you found our loan application process quick and efficient and that our team was responsive and helpful throughout.
At Plane Saver, we're committed to providing excellent service to all our members, and it's always gratifying to receive feedback like yours.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help and support you whenever you need us.
Thank you for choosing Plane Saver, and we wish you all the best!
Excellent company with excellent…
Excellent company with excellent company reps who are ready to help and assist you with your loan
26 April 2024
Reply from Plane Saver Credit Union
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our company and our representatives.
At Plane Saver, we take pride in providing excellent service to all our members, and it's rewarding to know that our efforts have made a difference for you.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help and support you every step of the way.
Thank you for being a valued member of Plane Saver, and we look forward to continuing to serve you in the future!
It helped me lift a great burden off my…
It helped me lift a great burden off my shoulders, can now live without any worries thank you all.
8 April 2024
Reply from Plane Saver Credit Union
We're delighted to hear that our services have made a positive impact on your financial well-being! Your satisfaction and peace of mind are our top priorities, and we're thrilled to have been able to assist you in lifting that burden.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to support you every step of the way on your financial journey.
Thank you for choosing Plane Saver, and we wish you continued success and peace of mind in the future!
Very disappointing
Very disappointing - flagged as approved on a loan search. 8 days to set up on the system, after a number of chases, including providing access to bank account. Credit check passed then failed on affordability- as others have pointed out why do a hard credit search when you have all the information prior to a credit check to make a decision on affordability? Also as others have ponted out the loan would have provided a monthly saving (for me £350+) so very affordable!
Complete waste of time
26 April 2024
Unprompted review
Reply from Plane Saver Credit Union
We're genuinely sorry to hear about your experience and understand your frustration. We strive to provide efficient and transparent service to all our members, and it's concerning to hear that we fell short in your case.
Regarding the result of your loan search and the subsequent affordability assessment, the initial stages of the application process provide people with a provisional approval. We cannot confirm acceptance of a loan until we have carried out the necessary affordability and credit checks. However, we'll share your feedback with our Lending Team to review our processes.
If there's anything further we can do to address your concerns or assist you with your financial needs, please don't hesitate to reach out to us.
Great customer service
Great customer service
However few things to improve such as about saving accounts which was not informed before sign of contract
26 April 2024
Reply from Plane Saver Credit Union
Thank you for your feedback, and we're pleased to hear that you've had a positive experience with our customer service.
We apologise for any oversight regarding information about saving accounts. At Plane Saver, transparency and clarity are important to us, and we take your feedback seriously. We'll review our processes to ensure that all relevant information about our products and services is communicated clearly to our members.
If you have any further suggestions or concerns, please feel free to share them with us. Your feedback helps us improve and better serve our members.
Thank you for choosing Plane Saver, and we appreciate your support!
I’d highly recommend this credit union…
I’d highly recommend this credit union so easy to apply and Numaan went over and above got me a consolidated loan for even more than I requested. Thank you
22 February 2024
Unprompted review
Reply from Plane Saver Credit Union
Thank you for your review and rating!
Made a withdrawal today at 11am way…
Made a withdrawal today at 11am way before there our dated time of 2pm it says it’s been complete however still hasn’t went into my bank this is my money they gets payed into my save that is now missing and shock they are closed till the morning now, they have slowly went down hill I will be closing my account permanently soon
28 February 2024
Unprompted review
Reply from Plane Saver Credit Union
We apologise for any inconvenience caused by the delay in processing your withdrawal and the discrepancy in the timing of funds reaching your bank account.
Your satisfaction is important to us, and we take issues like this seriously. We'll investigate the matter promptly to determine what caused the delay and ensure it doesn't happen again in the future.
If you have any further concerns or would like assistance with your account, please reach out to us during our business hours.
I was a member of Harlow save credit…
I was a member of Harlow save credit union for several years and have had many same day loans borrowing against my savings and never any questions asked. The loans were cheap, affordable loans and I have never missed a payment. However, they changed their name to plain saver and the last loan I took out, for £1,900 and over a year gone by and I'm still not even half way. They have charged £760 on top in interest. They have also charged service fees. For what, I don't know and some dividend I know nothing about. This is supposed to be a non profit making company. Is that a joke? That amount of interest is extortion. In the past few months, I applied for another loan and to consolidate my debts but every time I have applied, I have been turned down. So now have nothing anywhere that even comes close to the credit union. I am going to pay off the loan and withdraw all my savings as there is no comparison between plain saver to the credit union. It seems that anything useful for people in less fortunate criteria, is made even more unfortunate by having no access to anything that can better gained for them. Making people even more miserable than they are because they can't get loans.
24 February 2024
Unprompted review
Reply from Plane Saver Credit Union
We appreciate you taking the time to share your experience, and we apologise for any frustration or disappointment you've encountered.
The transition from Harlowsave to Plane Saver has understandably brought about changes, and we acknowledge your concerns regarding the terms of your loan and the overall experience with our services.
Regarding the interest charges and service fees, we assure you that as a credit union, we aim to provide affordable financial solutions to our members. However, we must also ensure that basic operating costs and service provisions are sustainable for our members.
As for your loan applications, our decisions are based on careful consideration of various factors, including creditworthiness and affordability, in line with regulatory requirements. While we strive to support our members in achieving their financial goals, there are instances where offering additional credit may not be advisable to prevent further financial strain.
Your feedback is invaluable to us, and we will use it to improve our processes and better meet the needs of our members. If you would like to discuss your concerns further or explore alternative options, please don't hesitate to reach out to us. We value your membership and are committed to addressing your issues and finding a resolution that meets your satisfaction.
Poor customer service and poor decision making
Nearly a week went by asking all sorts of questions, completed all necessary links etc. To be then declined stated due to affordability which made no sense as the loan was saving me nearly £250 a month.
Yet they completed a hard search on my credit file which was not needed if this was down to affordability. Appealed and declined very very poor customer service. If you can I would shop elsewhere for a loan and avoid this company
16 February 2024
Unprompted review
Reply from Plane Saver Credit Union
Thank you for bringing your concerns to our attention, and we apologise for any frustration caused by the outcome of your loan application and the inconvenience of the process.
We understand the importance of transparency and efficiency in the lending process, and we regret any confusion regarding the decision on your application. Our primary concern is always the financial well-being of our members, and while we aim to provide assistance whenever possible, we must adhere to regulatory requirements and lending guidelines.
Regarding the hard credit search, we appreciate your feedback and will review our procedures to ensure that we are conducting inquiries appropriately. Our goal is to minimise any unnecessary impact on our members while still fulfilling our regulatory obligations.
We're sorry to hear about your experience with our customer service, and we take your feedback seriously. We strive to provide exemplary service to all our members, and it's disappointing to learn that we did not meet your expectations in this instance.
If you would like to discuss your concerns further or explore alternative options for your financial needs, please don't hesitate to reach out to us.
Shockingly poor service
Shockingly poor service. I had been a member of Harlowsave for 20+ years and it really helped me turn my finances around to the extent where we were able to save up for a deposit and move out of private renting. However, Harlowsave were taken over by Planesaver (i even voted for it in the members meeting). I applied for a loan to replace a bathroom suite. They replied quickly and asked if i wished to consolidate other borrowing. I thought i'll see what you can offer because i could pay down debt more quickly and increase my savings. What a mistake, it was a long drawn out process in which i had to give access to my bank accounts, was asked to upload information to links that weren't provided and then came back with an offer that was higher APR than existing debt. i told them i wasn't interested in consolidating but was still interested in a quote for my home improvement loan. After all that rigmarole they declined. The email contained facile advice about maximising income/managing debt etc. I've never been so insulted. What a joke. i could have gotten the home improvement loan in a few clicks online with guaranteed acceptance instead of being messed around for days. I am withdrawing my savings and you have lost a customer
25 January 2024
Unprompted review
Reply from Plane Saver Credit Union
Thank you for sharing your feedback with us, and we sincerely apologise for the frustration and inconvenience you experienced during the loan application process.
We understand that the transition from Harlowsave to Plane Saver may have introduced some challenges, and we appreciate your patience as we work to streamline our processes.
Regarding your loan application experience, we regret that it did not meet your expectations. Our aim is to provide efficient and transparent service to all our members, and it's disappointing to hear that we fell short in your case.
We take your comments seriously and will review our procedures to ensure that we are delivering the level of service our members deserve. Your insights are invaluable as we strive to improve our operations and enhance the member experience.
If there's anything further we can do to address your concerns or assist you with your financial needs, please don't hesitate to get in touch. Your satisfaction is important to us, and we're here to help in any way we can.
Excellent customer service they also…
Excellent customer service they also make sure everything is done promptly which I liked . Used them a few times and never had any problems always answering the phone quickly never having to wait , staff are well spoken and very cheerful . 5 golden stars from me ! .
22 January 2024
Unprompted review
Reply from Plane Saver Credit Union
Thank you for taking the time to leave us your review! We're happy to have been able to help and look forward to serving you in the future.
I've been a customer for nearly 20…
I've been a customer for nearly 20 years and my experience has been great from the beginning. They're excellent, very professional and friendly to deal with. I very much recommend their services!
31 October 2023
Unprompted review
Reply from Plane Saver Credit Union
Thank you for sharing your review and feedback. It's always great to hear experiences from a long-standing member!
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