I had a great experience using Plane Saver. The application process was straightforward and easy to navigate. I also found the payment setup to be efficient and hassle-free. Overall, the service has b... See more
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Highly recommend PlaneSaver. In a world where most banking is done by algorithms, PlaneSaver still values the human element. Initially i recieved a no on my loan application however after explaining m... See more
Company replied
The first time I have used plane Saver, extremely professional company. They ensure everything is done correctly and in a timely manner. Very happy with Service I received. Doyin is a credit to the co... See more
My 1st consolidation loan from this company with the best interest rates I've been offered in years. And I can actually save whilst paying off the loan for which I'm grateful. It may seem a little lon... See more
Company replied
Company details
Written by the company
Plane Saver was founded in 1993 by a group of British Airways Engineers. They wanted to provide a range of flexible savings and affordable loans to their colleagues. Now with over 26,500 members, it is one of the largest Credit Unions in the UK. Over the last 30 years, Plane Saver has been dedicated to assisting people in managing their finances. As we have grown, we have embraced modern technology while preserving the essence of personalised service. We firmly believe that the human touch is what matters most when handling money matters, and this principle remains unchanged. At the core of our mission lies a commitment to your financial well-being. We take pride in guiding our members toward their dreams of financial freedom. Through a diverse range of savings accounts, fair and affordable loans, and valuable financial tips, we equip you with the tools to build a secure future.
Contact info
Profile West, TW8 9ES, Brentford, United Kingdom
- 020 8607 5020
- info@planesaver.co.uk
- planesavercu.co.uk
4.4
Excellent
128 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Team of professionals who understands what's required instead of driven by auto-rules.
Team exactly understood what I applied for and helped me consolidate multiple commitments into one with reasonable rates. I would genuinely recommend to consider PlaneSaver instead of other high street options first, as they are team of professionals who understands what's required instead of driven by auto-rules. Keep up the good work team and thanks again!
5 June 2024
Reply from Plane Saver Credit Union
Thank you so much for your positive feedback! We're delighted to hear that our team was able to understand your needs and help you consolidate your commitments with reasonable rates. Our goal is to provide personalised service tailored to each member's situation, and it's wonderful to know that we met your expectations. We appreciate your recommendation and your support. We'll continue to strive for excellence. Thanks again!
They helped me when other companies…
They helped me when other companies didn’t so an immediate 5 stars as far as I am concerned. Helpful advice and talked through all of my finances and tailored a quote to my needs rather than just saying yes to what I asked for. Excellent service
20 June 2024
Reply from Plane Saver Credit Union
Thank you for your positive feedback! We're thrilled to hear that our team was able to assist you when other companies couldn't. Providing personalised and helpful advice is a cornerstone of our service, and we're glad we could tailor a solution to fit your needs. Your kind words and 5-star rating mean a lot to us. Thank you for choosing Plane Saver, and we look forward to continuing to support you in the future.
After being a member and taking out 2-3…
After being a member and taking out 2-3 loans from 2017 and paying in full with no missed payments, my last 4-5 applications have been rejected. I would like to add that my credit score and affordability are both better now than they were when I was accepted for a loan (with no help from the hard search’s planesaver put on my file each application)🙄. It seems this company has changed the way they look after their members, and to me it is not a credit union anymore, and more like a mainstream bank. I have requested to close my account and asked for any funds I have saved with them to be transferred to my bank account. It took 5 days and I still had no reply from the messages I had sent. Thankfully I got to talk to someone today who has actioned the closure but being ignored for almost a week before wasn’t very professional. I have now opened an account with London Mutual Credit Union who have been a lot more helpful, and seem to work as an actual credit union. Just to add, I am not just being bitter because I have been refused 4 or more loan applications recently because they had sorted me in the past, I just believe that people should know the details of everyone’s experiences good and bad and this bad experience has proven to me that they are no longer a loyal credit union who help their loyal members.
18 June 2024
Unprompted review
Reply from Plane Saver Credit Union
Thank you for taking the time to share your experience with us. We sincerely apologise for any frustration and inconvenience you’ve experienced.
We understand how disappointing it must be to have your loan applications declined. We strive to support our members, and it’s never our intention to cause dissatisfaction. Like all Credit Unions, we are committed to ensuring that all loans we approve are affordable and responsible for both our members and our credit union. This sometimes results in difficult decisions that may not align with previous outcomes, as each application is subject to the latest financial criteria and regulatory requirements.
We apologise for the delay you encountered when requesting to close your account and transfer your funds. Please note that, according to our terms and conditions, account closures (except for those with an outstanding loan balance) will take effect within 60 days. We are actively working to improve our response times and communication processes to better serve our members.
We appreciate your feedback and will use it to review and enhance our services. It’s important to us that we maintain the trust and satisfaction of our members, and your insights are invaluable in helping us achieve this.
Additionally, we have been unable to locate your member records. If you would like a member of the team to contact you and address your concerns, please send us an email at info@planesaver.co.uk. Your satisfaction is our priority, and we genuinely value your input.
Thank you for your previous support, and we wish you the best in your future endeavours with London Mutual Credit Union.
Reply from Plane Saver Credit Union
Thank you for your kind words! We're glad to hear that you had a great and reliable experience with us. Providing dependable service is our top priority. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing Plane Saver!
Efficient & Professional.
Efficient, kept me informed, professional. Explained what I needed to do when I needed advise / guidance.
31 May 2024
Reply from Plane Saver Credit Union
We're pleased to hear that you found our service efficient and professional and that we were able to keep you informed throughout the process. Providing clear advice and guidance is important to us, and we're glad we could assist you effectively.
Thank you for choosing Plane Saver!
The advisor was very polite and a great…
The advisor was very polite and a great help, very simple and speedy process too.
9 May 2024
Reply from Plane Saver Credit Union
We're delighted to hear about your positive experience with our advisor! It's wonderful to know that the process was simple and speedy and that our team member was polite and helpful. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing Plane Saver!
Excellent Company
I made contact with Plan Saver for a personal loan application it was easy had to provide relevant information and they was super quick at responding back they kept me informed every step of the way in the process from start to finish took 48 hours to money landing in my account would highly recommend.
3 June 2024
Reply from Plane Saver Credit Union
We're thrilled to hear about your positive experience with Plane Saver! It's great to know that the personal loan application process was easy and efficient and that you were kept informed every step of the way. Your satisfaction is our priority, and we're glad we could meet your expectations with a quick turnaround. Thank you for your high recommendation, and if you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing Plane Saver!
Reply from Plane Saver Credit Union
We're delighted to hear that we could assist you in reviewing your finances and helping you make the right decision. Supporting our members in achieving their financial goals is at the heart of what we do. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing Plane Saver!
Reply from Plane Saver Credit Union
We're thrilled to hear that you found the process easy and our communication great! Your high recommendation means a lot to us. Providing a seamless experience for our members is a top priority, and we're glad we could meet your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing Plane Saver!
Good experience
Really good communications (even over a bank holiday weekend), asked for documentation and then called to discuss a few items. Cant argue with anything and would recommend. Thanks !
7 May 2024
Reply from Plane Saver Credit Union
We're delighted to hear about your positive experience with our communication, especially during a bank holiday weekend!
We're glad that we could assist you promptly, even during non-business hours. Your recommendation means a lot to us, and we're grateful for your kind words. Thank you for choosing Plane Saver!
Professionalism of the members of the…
Professionalism of the members of the union and the quick response to my loan application.
30 April 2024
Reply from Plane Saver Credit Union
We're thrilled to hear about your positive experience with the professionalism of our team members and the quick response to your loan application!
Providing a high level of professionalism and promptly responding to our members' needs are priorities for us, and we're glad that we could meet your expectations.
Thank you for choosing Plane Saver!
Great communication from start to…
Great communication from start to finish. Everything was very prompt
24 April 2024
Reply from Plane Saver Credit Union
We're delighted to hear about your positive experience with our communication and prompt service! Keeping our members informed and ensuring timely responses are key priorities for us, and we're glad that we met your expectations. We're here to help, and thank you for choosing Plane Saver!
Personal service
Personal service, the lending officer was professional and very attentive. Showed he cared and helped get my finances back on track!!
3 May 2024
Reply from Plane Saver Credit Union
We're thrilled to hear about your positive experience with our lending officer! Providing personal, professional, and attentive service is at the core of what we do, and we're delighted that our team member could assist you in getting your finances back on track. Your satisfaction and well-being are our top priorities, and we're grateful for the opportunity to help you. Thank you for choosing Plane Saver!
Quick and Effective
Efficient process. Highly professional and responsive lending officer (Numaan), worked to get me through the process in as short a time as possible. Would recommend.
3 May 2024
Reply from Plane Saver Credit Union
We're thrilled to hear about your efficient process and positive experience with our lending officer, Numaan! Providing professional and responsive service is fundamental to our commitment to our members, and we're delighted that Numaan could assist you effectively. Your recommendation means a lot to us, and we're grateful for your kind words. Thank you for choosing Plane Saver!
Really good experience- excellent…
Really good experience- excellent communication and explanations, 100% happy
3 May 2024
Reply from Plane Saver Credit Union
We're delighted to hear about your good experience with us!
Providing excellent communication and clear explanations is key to ensuring our members feel supported and informed every step of the way. Your satisfaction is our priority, and we're thrilled that we could meet your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing Plane Saver!
Fantastic customer service experience!
8 May 2024
Reply from Plane Saver Credit Union
Thank you for your feedback! We're thrilled to hear that you had a fantastic customer service experience with us. Providing top-notch service to our members is our priority, and we're glad that we could meet your expectations. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We're here to help!
swiftness of decision
22 March 2024
Reply from Plane Saver Credit Union
We're glad to hear that you appreciated the swiftness of our decision-making process! At Plane Saver, we understand the importance of timely responses, and we're committed to making decisions promptly while ensuring they are well informed and in the best interest of our members. Thank you for your feedback, and if you have any further comments or questions, please don't hesitate to reach out. We're here to assist you!
Reply from Plane Saver Credit Union
We're thrilled to hear that your experience with us was quick and easy! Providing efficient service is always our goal, and we're delighted that we could meet your expectations. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to help!
Great service and extremely easy to…
Great service and extremely easy to use. Very responsive customer service. A +
17 April 2024
Reply from Plane Saver Credit Union
Thank you for your kind words! We're delighted to hear that you found our service great and easy to use. Providing a seamless experience for our members is one of our top priorities, and we're glad to hear that our customer service team was responsive to your needs. Your feedback is greatly appreciated, and we look forward to continuing to serve you. If you ever need assistance in the future, please don't hesitate to reach out.
Reply from Plane Saver Credit Union
It's wonderful to hear about your positive experience! Thank you for sharing your feedback with us. We strive to provide friendly and understanding service to all our members. Your recommendation means a lot to us and we're grateful for your support. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
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