I had a great experience using Plane Saver. The application process was straightforward and easy to navigate. I also found the payment setup to be efficient and hassle-free. Overall, the service has b... See more
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Highly recommend PlaneSaver. In a world where most banking is done by algorithms, PlaneSaver still values the human element. Initially i recieved a no on my loan application however after explaining m... See more
Company replied
The first time I have used plane Saver, extremely professional company. They ensure everything is done correctly and in a timely manner. Very happy with Service I received. Doyin is a credit to the co... See more
My 1st consolidation loan from this company with the best interest rates I've been offered in years. And I can actually save whilst paying off the loan for which I'm grateful. It may seem a little lon... See more
Company replied
Company details
Written by the company
Plane Saver was founded in 1993 by a group of British Airways Engineers. They wanted to provide a range of flexible savings and affordable loans to their colleagues. Now with over 26,500 members, it is one of the largest Credit Unions in the UK. Over the last 30 years, Plane Saver has been dedicated to assisting people in managing their finances. As we have grown, we have embraced modern technology while preserving the essence of personalised service. We firmly believe that the human touch is what matters most when handling money matters, and this principle remains unchanged. At the core of our mission lies a commitment to your financial well-being. We take pride in guiding our members toward their dreams of financial freedom. Through a diverse range of savings accounts, fair and affordable loans, and valuable financial tips, we equip you with the tools to build a secure future.
Contact info
Profile West, TW8 9ES, Brentford, United Kingdom
- 020 8607 5020
- info@planesaver.co.uk
- planesavercu.co.uk
4.4
Excellent
128 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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They held my savings, ignored my instructions, and pursued a CCJ behind my back
I’m extremely disappointed with how Plane Saver Credit Union treated me. I had a loan with them that was being repaid directly from my salary while I was employed. When I left that role in 2021, the repayments stopped, and I contacted them to resolve the situation.
At the time, I had nearly £700 in my savings account with them, and I clearly asked for those funds to either be applied toward the loan or returned to me so I could make the payment myself. They refused both — they wouldn’t use my own money to settle the balance and wouldn’t release it to me either.
Instead of helping, they escalated the situation, sending emails I didn’t see and letters to a previous address — without ever checking if my details were still up to date. I was on the electoral roll at my new address and could have easily been traced. They also had my phone number but never used it to contact me.
Eventually, they issued a County Court Judgment (CCJ) against me without my knowledge. I only found out months later, after serious damage had been done to my credit file. Even when I tried to contact their solicitors later on to settle the balance, I was ignored.
I’ve now filed a complaint with the Financial Ombudsman Service and started a court application to have the CCJ set aside. What Plane Saver did wasn’t just unfair — it was avoidable. They chose process over people and caused unnecessary harm when the solution was right in front of them.
20 April 2025
Unprompted review
Reply from Plane Saver Credit Union
Hi Karolyn,
We’re really sorry to hear about your experience, and we understand how upsetting this must have been for you. While we can’t go into the details of individual accounts publicly, we want to assure you that all matters relating to loan repayments and missed payments are handled in line with regulatory requirements and our duty to treat members fairly.
In some cases, where repayments are not maintained, accounts may follow a formal recovery process. However, we always aim to communicate clearly with members throughout, and we’re genuinely sorry if you felt let down or unheard at any stage.
We appreciate that you've raised this through the appropriate channels, and your concerns will be fully reviewed as part of that process. In the meantime, if you'd like to speak with us directly, please don’t hesitate to get in touch at info@planesaver.co.uk or on 0208 607 5020.
Kind regards,
Plane Saver Credit Union
The experience was great start to…
The experience was great start to finish. I made a DC loan app on Monday they asked for more info I sent on Wednesday by 3pm all my creditors were paid.
They were the only company that gave me hope.
Thank you plane saver
24 February 2025
Unprompted review
Reply from Plane Saver Credit Union
Thank you so much for sharing your experience! We're delighted to hear that our team was able to support you and provide the hope you needed. Helping our members achieve financial peace of mind is at the heart of what we do. If you have any further questions or need assistance, we're always here to help. Thanks again for choosing Plane Saver!
After wait for long time that they give…
After wait for long time that they give me loan they didn't.
They told setup direct debit I did
Apply for few time.
Now plane saver take £250 from my account.
🖕that's for make some one useless and annoying him with now reason again and again. The worker knows better🖕
17 February 2025
Unprompted review
Reply from Plane Saver Credit Union
We’re sorry to hear that you’re unhappy with your experience. We’d like to clarify the situation and see how we can assist you. If you believe there has been an incorrect transaction, please contact our team at info@planesaver.co.uk or on 0208 607 5020, and we can review your account together.
If the amount relates to your savings, you may have options available, including withdrawal or transferring to an account that best suits your needs. Please do get in touch so we can help.
Best regards,
Plane Saver Credit Union
Awful experience made an account sent…
Awful experience made an account sent all documents in then applied for a very small loan within 10 seconds of the application I get a email saying declined clearly my loan application not even looked at the whole point of a credit union is to help people access credit that couldn’t from banks etc An absolute shambles avoid this lot
11 February 2025
Unprompted review
Reply from Plane Saver Credit Union
Hi Darren,
We’re sorry to hear that you were disappointed with your experience. As a credit union, we have a duty to lend responsibly, and all applications are assessed in line with our lending criteria. In some cases, if an application does not meet our minimum requirements, a decision may be made quickly to avoid unnecessary delays for members.
While we strive to support as many members as possible, we must also ensure that any lending remains affordable and sustainable. If you would like further clarity on our decision, please feel free to contact our team directly at 0208 607 5020 or info@planesaver.co.uk, and we’d be happy to discuss this further.
Best regards,
Plane Saver Credit Union
One word, Avoid!
Read the reviews properly and avoid this organisation. They lockdown your savings even when you are in a financial hardship situation, they would ignore you and disregard your situation. Pathetic! No empathy, no humanity. I have young children who are on the spectrum and this organisation is blatantly refusing to give me access to my savings. Life can be very unpredictable, unforceen situations occur, please avoid anything to do with this organisation. They will not support you when you need help. My complaint is now going to the Financial Ombudsman Service. That's how bad. In the meantime, my children and I will beg for food!
8 November 2024
Unprompted review
Reply from Plane Saver Credit Union
Thank you for sharing your experience with us. We are genuinely sorry to hear that you feel unsupported during a difficult time. At Plane Saver, our priority is to provide support to our members, especially in times of need. While we have procedures to help us assess and process hardship requests, it’s clear from your feedback that you have found this situation to be distressing.
We recognise that providing documents can sometimes feel like an added burden, but it’s a necessary part of our process to ensure we are following regulations and meeting our members' needs responsibly. We want to assure you that we are committed to working with you to find a solution.
If you’re open to it, we’d be glad to continue looking at your request to see how we can help. Our team is here to support you, and we will do our best to address your concerns.
Please reach out directly to our member service team if you would like to discuss further.
Terrible & Misleading
Terrible!
Don’t respond to requests for days at a time, and use automated decision making to decline loan applications solely based on credit scoring, even though the website falsely advertises
“ At Plane Saver, we understand that everyone's financial situation is unique. That's why our loan decisions consider affordability, credit checking, and personal circumstances. We aim to make the process as smooth as possible, so you can focus on finding the perfect wheels without the added stress ”
Affordability and personal circumstances are definitely NOT taken into consideration.
I applied for a loan to refinance a car loan I had got at a very high interest rate just 2 weeks prior, but immediately after pressing submit online I received a rejection email.
Now I’ll have to continue paying off a higher interest loan and not saving anything each month, when I could have been both saving and paying off the loan at a lower rate.
Really no difference at all to a bank.
Even though the credit union states they are there to support members, you’re just another automated decision.
Zero personal touch, and no human involvement in the decision making.
If you’re looking for a loan and don’t have a credit rating that’s good or better.
Do Not apply here.
The loan will not be considered by a human, and you’ll be left with a hard search on your file by an automated decision making system, which negatively affects your credit score even more.
Yes I understood I would be credit checked, but I was falsely lead to believe that affordability and personal circumstances would be taken into account. Had I known it was automated I’d definitely have not applied.
Plane Savers, Please don’t lead people on and give false hope, Be completely honest and upfront about how you make decisions on your website, so people can make an informed decision on their applications.
19 September 2024
Unprompted review
Reply from Plane Saver Credit Union
Thank you for sharing your feedback, and we sincerely apologise for the frustration you've experienced. At Plane Saver, we genuinely aim to provide personalised service and support for all our members.
We understand how disheartening it can be to feel that your unique circumstances are not being considered. While our loan decisions do involve credit scoring, we also evaluate each application on a case-by-case basis, including affordability and personal circumstances. We're sorry to hear that you didn't feel this way.
If you’d like to discuss your experience further or need assistance, please reach out to our team directly. We value your input and are committed to making your experience better.
Best regards,
The Plane Saver Team
Never seen a company to ignore the customers
They start to ignore you when you want to close your accounts
2 September 2024
Unprompted review
Reply from Plane Saver Credit Union
Thank you for your feedback. We understand that waiting can be frustrating, especially when you're looking to close your account.
As outlined in our membership terms, we have a standard 60-day notice period for account closures, except for accounts with outstanding loan balances. This policy helps us manage requests efficiently while ensuring all members receive the necessary support during the transition.
If you have any questions or need assistance during this process, please feel free to reach out to our team. We’re here to help and appreciate your understanding.
Best regards,
The Plane Saver Team
Saving with them is just so easy!
Saving with them is just so easy!
I use the payroll savings scheme and I have already saved over £500 without even missing it from my pay.
2 September 2024
Unprompted review
Reply from Plane Saver Credit Union
It's fantastic to hear that you're finding saving with us so easy! The payroll savings scheme is a great way to build up your savings effortlessly, and we're thrilled that it's working well for you. Over £500 saved already—amazing! Keep up the great work!
Best regards,
The Plane Saver Team
2nd loan application declined waited 13…
2nd loan application declined waited 13 days for it and then lending team have declined my application, all my plan's and projects for home improvements went out the window, this is a disgraceful company,I think they need to be reported to FCA, for the way they treat their members horrible company to frightened to lend ,the way this company sees lending as if they are donating money, will stay away from this ,disgraceful company.
23 July 2024
Unprompted review
Reply from Plane Saver Credit Union
We're sorry to hear about your recent experience and understand your frustration with the loan application process. We know how important it is to receive timely responses, and we regret that we could not meet your expectations on this occasion.
At Plane Saver, we are committed to responsible lending and must carefully assess each application to ensure it aligns with regulatory requirements and is in the best interest of our members. These decisions can be disappointing, especially when they impact your plans and projects.
Your feedback is important to us, and we take your concerns seriously. We will review your experience internally to see where we can improve our communication and decision-making processes.
If you would like to discuss your experience further, please don't hesitate to reach out to us directly at info@planesaver.co.uk or by calling us on 0208 607 5020. We appreciate your previous support and wish you all the best in your future endeavours.
Rubbish company.
Rubbish company.
Pre approved for a loan by a third party who had all of my details I have a good credit score & then turned down by these clowns . Now had a hard search on my credit score when they had no intention of giving me a loan any way.
Beware if pre approved !
23 July 2024
Unprompted review
Reply from Plane Saver Credit Union
We're sorry to hear about your frustration with your recent experience. We understand how disappointing it can be to receive a pre-approval notice and then have the application declined.
As a responsible lender, we are required to conduct a thorough assessment of all applications, which includes a credit check to ensure that we are making lending decisions in the best interest of our members. This assessment sometimes results in a different outcome than the initial pre-approval, as it allows us to review more detailed information about each applicant's financial situation.
If you have any further questions or concerns, please feel free to reach out to us at info@planesaver.co.uk or by calling us on 0208 607 5020. We appreciate your feedback and will use it to improve our processes and member communication.
Fab service
Cons: takes a painfully long time to move an application forward.
Pros: first class service once you do get to speak to someone in the lending team. Exceptionally helpful and understanding, to the extent of being kind and fair when it comes to talking about debt. A realistic approach to why people get into debt and how they can help get them out of debt. I genuinely can't thank them enough for their help and I'm delighted to say that financially my position has improved 100%. I can also save at the same time which is extraordinary.
18 July 2024
Unprompted review
Reply from Plane Saver Credit Union
Thank you for your balanced and thoughtful feedback. We appreciate your patience with the application process and are pleased to hear that you found our service first-class once you connected with our lending team. It's gratifying to know that our team’s understanding and realistic approach to debt management has positively impacted your financial situation. We pride ourselves on helping people to save while improving their finances. Thank you for choosing Plane Saver and for your kind words.
Consolidation loan.
My 1st consolidation loan from this company with the best interest rates I've been offered in years. And I can actually save whilst paying off the loan for which I'm grateful. It may seem a little long winded uploading all your details but that is part of the process for fair lending. Definitely worth it and I hope others can feel the relief from financial strain as I have when using this company, thankyou Planesaver.
13 July 2024
Unprompted review
Reply from Plane Saver Credit Union
Thank you for your thoughtful feedback! We're delighted to hear that you found our interest rates favourable and that you're able to save while paying off your loan. We understand that the process may seem detailed, but as you mentioned, it ensures fair lending practices. We're glad to have alleviated some of your financial strain and appreciate your trust in Plane Saver. Thank you for choosing us!
Absolutely first class the…
Absolutely first class the communication was brilliant from the start of my application to the end
3 July 2024
Reply from Plane Saver Credit Union
Thank you for your wonderful feedback! We're thrilled to hear that you had a first-class experience and that our communication was excellent throughout your application process. Your satisfaction is our priority.
Reply from Plane Saver Credit Union
Thank you for your feedback! We're pleased to hear that you found our service very helpful. Your satisfaction means a lot to us.
Reply from Plane Saver Credit Union
Thank you for your positive feedback! We're glad to hear that you found the process easy and that our team was available to assist you every step of the way. Your satisfaction is important to us.
Reply from Plane Saver Credit Union
Thank you for your kind words! We're delighted to hear that you found our service helpful, speedy, and dignified. Your satisfaction is our priority, and we appreciate your feedback.
Well just been reading the reviews so I…
Well just been reading the reviews so I won't hold my breath it's been a week and a half since I applied for a loan and all I get I is link your bank accounts which I have and that's all I hear from them!!
9 July 2024
Unprompted review
Reply from Plane Saver Credit Union
Thank you for sharing your experience so far. We apologise for any delay in the decision process.
Please contact our member services team directly at 0208 607 5020, and we will look into your application status immediately.
Good quick swrvice
4 July 2024
Reply from Plane Saver Credit Union
Thank you for your feedback! We're glad to hear you found our service quick and efficient. Your satisfaction is important to us.
When I needed financial support they…
When I needed financial support they were fantastic and very prompt.
4 July 2024
Reply from Plane Saver Credit Union
Thank you for your feedback! We're delighted to hear that we could provide the financial support you needed in a prompt manner. Your satisfaction is our priority, and we appreciate your trust in Plane Saver.
Good service. Awesome staffs.
Good service. Awesome staffs. They’re very supportive and helpful. Will definitely recommend to friends and families. A huge help for my family financially. Thank you so much for all the help much appreciated.
4 July 2024
Reply from Plane Saver Credit Union
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service and found our staff supportive and helpful. Your recommendation means a lot to us, and we're glad we could be of assistance to your family. Thank you for choosing Plane Saver, and we appreciate your trust in us.
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