I purchased several jewelry boxes as teachers gifts and they are fantastic. The quality is great and they’re super cute. I also purchased a size medium Christmas sweater. I’m 5’4, 130lbs, and average... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my first time doing business with Pink Lily! Such a great experience! Great quality and super cute clothes (excellent variety as well)! Ordering on line was easy and shipping and delivery... See more
Company replied
Fast shipping and quality clothing! Got several cute pieces for back to school. Some trendy items and useful basics. Only one shirt was a little funky with the proportions and will sadly be returni... See more
Company replied
I’ve been shopping with Pink Lily for about three years and I have never received anything that I wasn’t 100% satisfied. I’m always excited to receive my order, because I know the quality of their pro... See more
Company replied
Company details
Written by the company
Picking out the next must have item of the season is easy when Pink Lily is your favorite online boutique. Enjoy free shipping on all orders over $99
Contact info
472 Century St, 42101, Bowling Green, United States
- help@pinklily.com
- pinklily.com
4.4
Excellent
408 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pink Lily
We are so glad that you were satisfied with our service! We put great importance on the customer experience and the satisfaction of our customers!
The outfits are so cute and great…
The outfits are so cute and great quality!!
28 June 2025
Unprompted review
Reply from Pink Lily
We are so glad that you were satisfied with our service! We put great importance on the customer experience and the satisfaction of our customers! Thank you for your review and feedback.
It was so so
The cherry top was way too small. Shipping was slow and not consistently updated.
21 June 2025
Unprompted review
Reply from Pink Lily
Hi Sheli! We're so sorry this top didn't work for you, and you were not satisfied with our shipping speed. We are working hard to perfect the fit of our items. Please email us with any sizing questions you may have.
Content Customer
Pleased with my purchase, timely ship, well packed, thank you!
28 June 2025
Unprompted review
Reply from Pink Lily
Thanks so much, Angela! We appreciate your feedback and support.
Excellent customer service and…
Excellent customer service and extremely expeditiously.
23 June 2025
Unprompted review
Reply from Pink Lily
Thank you so much for your positive feedback. We appreciate you shopping with us and your continued support of Pink Lily.
LOVE Pink Lily
Pink Lily is my go to for trending shoes. They are amazing quality for the price!
26 June 2025
Unprompted review
Reply from Pink Lily
Hi Makenzie! Thanks so much for your feedback and for all your support!
Customer Service
I have had such a good experience with Pink Lily with all of my orders. Recently customer service was very helpful and quick to respond. I love the friendly vibe from Pink Lily!:)
20 June 2025
Unprompted review
Reply from Pink Lily
Thank you so much, Nicole! We're so happy you were satisfied with our service.
Summer Sale…
I recently bought several items during the summer sale and was so impress with each piece. Love the variety of styles and bright colors. Everything I got in the sale was such a good deal and I’m so excited to wear my new outfits!
13 June 2025
Unprompted review
Reply from Pink Lily
Hey Ena! We're so happy you loved your products as much as we do. We can't wait to help style you in the future.
My daughter loves all of her items
My daughter loves all of her items. She does need to return the pink button up pants. Exchange for the next size up.
Everything is so cute and fresh!
25 June 2025
Unprompted review
Reply from Pink Lily
Hi Jody! We're so happy your daughter loves everything she has gotten. You can process a return easily by visiting www.pinklily.com/returns.
Pink Lily does a great job and the…
Pink Lily does a great job and the clothes are awesome!!!
23 June 2025
Unprompted review
Reply from Pink Lily
Thank you so much, Sheila!
Received cute products in timely manner
25 June 2025
Unprompted review
Reply from Pink Lily
Thanks so much, Jessica! We appreciate your support.
Super disappointed and dissatisfied…
Super disappointed and dissatisfied with the quality and sizing of the clothing. As a first time customer I will not be returning. Also not happy that many of my products were final sale so I could not return
9 June 2025
Unprompted review
Reply from Pink Lily
Hi Lauryn! Thank you so much for your feedback. This is not the experience we want for our customers and will get this taken care of for you. Please email us at help@pinklily.com for further assistance.
Reply from Pink Lily
Hi Jennifer! Thank you for your feedback and for shopping with Pink Lily.
Pink lily never disappoints!
Got myself some great pieces and an outfit for my sister for her Birthday! She loved it 🥰
25 June 2025
Unprompted review
Reply from Pink Lily
Hi Brooke! We're so happy your niece loved her outfit! We hope to help style you both in the future.
Love this Boutique
Every order I get is pretty accurate with sizing and description. I love this boutique!
25 June 2025
Unprompted review
Reply from Pink Lily
Hey Jessica! Thank you so much for your continued support of Pink Lily!
Great experience!
Pink Lily has incredible customer service! I love to order from them because I trust that everything will go smoothly!
13 June 2025
Unprompted review
Reply from Pink Lily
Thanks so much, Cassidy! We appreciate all your support.
Reply from Pink Lily
Hi Jasmine! Thanks so much for your feedback! We look forward to helping you pick the perfect outfits in the future.
Just as ordered. Cuteness
Received items in a timely manner. Items were just like the picture. They are super cute and fit perfectly.
13 June 2025
Unprompted review
Reply from Pink Lily
Thanks so much, Ginger! We appreciate your feedback and support of Pink Lily.
Packaging is great
Packaging is great. Delivered earlier than anticipated.
25 June 2025
Unprompted review
Reply from Pink Lily
We appreciate your feedback and continued support of Pink Lily. Thank you, Meghana!
Twice they have told me my order was…
Twice they have told me my order was "delivered" and twice there is no delivery. I live in a gated community with locked mail.facilities and cameras. There has been no delivery. Their courier marks as delivered then they tell me it was stolen - would I accept a partial.refund? No. They will not disclose who their delivery service is. This is a SCAM
24 June 2025
Unprompted review
Reply from Pink Lily
Hi there! Could you please email help@pinklily.com with additional information about your order so that we can further assist you with this matter? We believe this may be an order from a fake/spam website and not from Pink Lily.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.