Just renewed a Pikl policy. The phone service was efficient (no long waits) The call was handled by Leila who was helpful and personable Gordon Stobart
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See what reviewers are saying
So pleased to find PIKL as Furnished Holiday let (Air/Booking etc) so difficult to find as standard contents (I have a Leasehold flat where Freeholder insures the buildings) insurance frequently doesn... See more
Company replied
Pikl are like a breath of fresh air for someone looking for Airbnb public liability insurance as part of, or as an add-on, to their buildings and contents policy. There was also the bonus of being... See more
Company replied
I was looking a second home insurance. I was transferred to PIKL by Confused, as they specialise in 2nd home insurance. Access to PIKL was easy via Both Online and very efficient Phone service. Unf... See more
Company replied
Company details
Written by the company
Pikl is a new insurance broker, specialising in products for the Sharing Economy. We cover you when you let your property to paying guests, you might let your home on Airbnb or let out your holiday home. Whether it's for a day or a whole year, we've got you covered!
Contact info
Suite B, 2nd Floor , The Atrium, St Georges Street, , NR3 1AB, Norwich, United Kingdom
- 08002545171
- info@pikl.com
- pikl.com
4.8
Excellent
431 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was very straight forward answering…
It was very straight forward answering all the questions online and when I had a small query, the person I spoke to on the phone was extremely kind and helpful.
18 August 2022
Unprompted review
Reply from Pikl Insurance
We are glad to hear of your positive experience with us, thank you for taking the time to leave a review.
Kind regards,
Wes
Excellent
Easy to understand website and written in a way that is not confusing. Subsequent phone conversation also er helpful. I definitely recommend Pikl from this experience.
17 August 2022
Unprompted review
Reply from Pikl Insurance
We are pleased you had a positive experience with us, thank you for taking the time to leave us a review, we appreciate your valuable feedback.
Kind regards,
Wes
Quick and easy to get the quote…
Quick and easy to get the quote generated and paid.
15 August 2022
Unprompted review
Reply from Pikl Insurance
Hi Matt,
Thank you for taking the time to leave a review! we appreciate your valuable feedback!
Kind regards,
Wes
simple to apply for insurance
12 August 2022
Unprompted review
Reply from Pikl Insurance
Hi Neil. Thanks for your comments!
Not bad, but could be better
Every year I receive an email saying my insurance has expired. I don't get a notification asking me if I want to renew (I have checked my junk folder too).
I would like to be reminded to renew, so that I don't have a lapse in cover and don't have to waste time reapplying for cover. Surely this can be automated? It means you're more likely to keep my business too...
5 August 2022
Unprompted review
Reply from Pikl Insurance
Hi Martin, you should have received an automated renewal invite and apologies if that’s not the case. We’re currently investigating this. If you have any further queries, feel free to email info@pikl.com.
pikl hosting insurance for Airbnb
pikl hosting insurance is ideal for Airbnb short term lets - very easy to set up and really cheap to cover yourself using top up policy!
3 August 2022
Unprompted review
Reply from Pikl Insurance
Thanks for taking the time to leave some comments. We really appreciate it!
Great Customer Service
The customer service from Pikl is excellent, so kind and helpful, nothing is too much trouble
2 August 2022
Unprompted review
Reply from Pikl Insurance
Hi Judith. Thanks for your kind words. We really value your comments.
Just what I needed...
It seemed too good to be true when I first came across Pikl insurance. I've been paying 4x as much for the last 4 years. I'm glad that someone has finally come up with a product for this niche market. Dan answered my questions on the telephone and the queries I rose online were answered within minutes.
1 August 2022
Unprompted review
Reply from Pikl Insurance
Hi Alison,
Thank you for taking the time to leave us a review, we are pleased to hear of your positive experience with us. We appreciate your valuable feedback!
Kind regards,
Wes
Fantastic company
We were so relieved to find an insurance company which would insure both our own home and our Airbnb annex. Rebecca was brilliant, incredibly professional and she explained our options clearly. I would highly recommend Pikl to others.
31 July 2022
Unprompted review
Reply from Pikl Insurance
Hi,
Thanks for taking the time to leave us a review. We are pleased to hear of your positive experience with us and we appreciate your valuable feedback!
Kind regards,
Wes
VERY EASY TO USE
30 July 2022
Unprompted review
Reply from Pikl Insurance
Hi,
Thanks for taking the time to leave us a review. We are pleased to hear of your positive experience with us and we appreciate your valuable feedback!
Kind regards,
Wes
Helpful telephone assistance and easy…
Helpful telephone assistance and easy online quote process. Met my needs when other companies could not.
27 July 2022
Unprompted review
Reply from Pikl Insurance
Hi,
Thanks for taking the time to leave us a review. We are pleased to hear of your positive experience with us and we appreciate your valuable feedback!
Kind regards,
Wes
All good and easy to do.
25 July 2022
Unprompted review
Reply from Pikl Insurance
Hi Diane,
Thanks for taking the time to leave us a review, we appreciate your valuable feedback!
Kind regards,
Wes
Reply from Pikl Insurance
Hi,
Thanks for taking the time to leave us a review. We are pleased to hear of your positive experience with us and we appreciate your valuable feedback!
Kind regards,
Wes
Rebecca my customer service agent was…
Rebecca my customer service agent was absolutely brilliant. She was very Professional & friendly too. Thank you for looking after me.
20 July 2022
Unprompted review
Reply from Pikl Insurance
Hi,
Thanks for taking the time to leave us a review. We are pleased to hear of your positive experience with us and we appreciate your valuable feedback!
Kind regards,
Wes
Fantastically smooth
Fantastically smooth! Highly recommended and importantly no hike in renewal price year on year!
18 July 2022
Unprompted review
Reply from Pikl Insurance
Hi,
Thanks for taking the time to leave us a review. We are pleased to hear of your positive experience with us and we appreciate your valuable feedback!
Kind regards,
Wes
Very professional and helpful
I did a quote on line someone got back to me straight away....I then decided to go with Pikl and phoned them this morning and everything I needed to Insure they did and within an hour all sorted... Getting Insurance I find very stressful....but with these nothing was stressful...Thank you Rebecca for your professional help...
12 July 2022
Unprompted review
Reply from Pikl Insurance
Thanks for your comment! We really appreciate it.
I thought some of the questions were…
I thought some of the questions were ambiguous and had to ring for clarification when arranging separate host insurance. It was not very clear and open to interpretation.
1 July 2022
Unprompted review
Reply from Pikl Insurance
Thanks for your comments. We'd love to get some more insight from you regarding this. Feel free to contact us at info@pikl.com
Quick and easy
1 July 2022
Unprompted review
Reply from Pikl Insurance
Hi Detty, thank you for taking the time to leave us a review, we appreciate your valuable feedback.
Kind regards,
Wesley
New expeience
This is the first time I have done this sort of thing on-line . the first lady i spoke to was lovely and Max the gentleman who dealt with my policy whilst i was on line was so very helpful and patient. thank you all so much.
1 July 2022
Unprompted review
Good experience with Pikl
Good experience purchasing second home buildings and contents insurance from Pikl. Specialist cover seems perfect for my requirements.
16 June 2022
Unprompted review
Reply from Pikl Insurance
Hi Sue,
Glad to hear you had a positive experience with us! Thank you for taking the time to leave us a review. We appreciate your valuable feedback.
Kind regards,
Wesley
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