Picture The Stars Reviews 

3,719
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 712 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stunning appearance of the products, often describing them as perfect gifts, and found the ordering process easy with personalization options. Excellent service, with quick responses and helpful assistance for customer errors, is often highlighted. Delivery is widely commended for being super fast, timely, and well-packaged, ensuring items arrive in great condition. However, some customers noted issues with items arriving damaged, such as creases or minor frame damage. A few also experienced problems with delivery tracking, showing no status updates or delays. Additionally, some reviewers found customer support unresponsive when trying to resolve issues or correct order details.

What people talk about most

Product

Reviewers highlight positive aspects of the product, often describing it as a lovely, unique, and special... See more

Quality

Consumers consistently report high satisfaction with product quality, often describing it as excellent,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Clients share positive opinions on order, with many finding the ordering process easy and straightforward,... See more

Service

People report positive experiences with service, often describing it as great, fantastic, and first-class.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One word Brilliant !! I had made a mistake so contacted by email within hours of my order being sent, all corrected with no fuss. Communication, the quality of the picture which was all proffesional... See more

Rated 5 out of 5 stars

This was the second item that I had purchased from Picture The Stars. I was so impressed with the first one that I ordered another. Unfortunately Royal Mail decided to give this second package a... See more

Rated 5 out of 5 stars

Lovely images and idea for a personalised gift for a memorable occasion. Easy to use website to personalise as required. Great quality and super quick delivery. Pictures good value, especially as... See more

Rated 5 out of 5 stars

Brilliant service! Amazing work from the team. The poster looks absolutely stunning and the level of service is unmatched. Had an issue with my order, completely my own fault, and one phone call la... See more


Company details

  1. Photo Printing Service
  2. Decoration and Interior Design Store
  3. Gift Shop
  4. Mapping Service
  5. Picture Frame Shop
  6. Printer and Scanner Store

About Picture The Stars

Written by the company


Here at Picture the Stars we specialise in personalised gifts and prints, we know that the best gifts are ones which are thoughtful, meaningful and visually stunning. We pride ourselves in offering personalised products which our out of this world. Our flagship product the star map is our most popular product, and for good reason!

Personalised Gifts
Choose your special place, date and time, and see the alignment of the stars on your special moment.

Limited Edition
Our exclusive mystic night star map is our newest star map, boasting incredible vibrant hues. The new evolution of the original star map, boasting more detail and using real photo assets

Premium Framing Service
With a choice of premium wooden frames and the option to add gift ribbon. Perfectly frame your new creation.

The Moon Map
Introducing the new moon map, perfectly picture the moon on your special place and time. what did the moon look like on your special moment





Create Now
1st Best in Poster Store in the UK
3rd Best in Picture Frame Shop in the UK

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,719)

649 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Nothing

Good, worth it

25 June 2026
Unprompted review
Picture The Stars logo

Reply from Picture The Stars

Hi Megha Garg,

Thank you for your review, is there anything we can do to help improve your experience with us please let us know!

Emily - Picture the Stars

Rated 5 out of 5 stars

10/10

I have to hand it to their Customer Service! I placed my order and it arrived quickly. Beautiful item, done just as I requested but there was slight damage to the frame.. within no time at all, I received a tracking order for a replacement which arrived super quick and was in pristine condition. I am extremely pleased overall, the print is exactly as it looked on the website and I am so excited to gift it.

13 June 2026
Rated 2 out of 5 stars

I did email to say how disappointed I…

I did email to say how disappointed I was with my product. I know it didn't say that it came with any verification of the Apollo 11 moonshot, but I thought it may have a little sticker to confirm. I could have spent a lot less money on Amazon for equivalent quality. Unfortunately I have no access to return it. Sorry overpriced.

16 June 2026
Picture The Stars logo

Reply from Picture The Stars

Hi Denise,

Im really sorry to hear about your review, I have passed your critism to our director,

All our Prints are stamped with the appropirate accredidation - however we do supply any additional documention,

Emily - Picture the Stars

Rated 5 out of 5 stars

Amazing poster

Amazing poster, so original! I ordered one for father’s day and it turned out so well! Also, the customer support team were so kind and helpful! Thank you guys!! ❤️

8 June 2026
Rated 5 out of 5 stars

Absolutely beautiful

Absolutely beautiful prints. Brilliant quality frames too. perfectly packaged and arrived on time!
100% - will be recommending to others.

9 June 2026
Rated 2 out of 5 stars

They offered a free duplicate map if i…

They offered a free duplicate map if i gave a review. Never got the free maps or any response to my emails

8 June 2026
Unprompted review
Picture The Stars logo

Reply from Picture The Stars

Hi Samantha,

Update.* We have searched for orders under you name in our emails and payments - we cannot find any order associated with this name, please can you confirm your order number so we can get to the bottom of this issue*

Also can you confirm where you where told about a duplicate map if you gave a review?

Please can you confirm the email address you have been trying to contact? and your order number and we can have a memeber of staff assist you

Alternaitvely you can contact us via phone at 0161 528 9460

Emily - Picture the Stars

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