Maps For Moments Reviews 

2,781
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers had a great experience with this company. Customers frequently express satisfaction with the products, finding them amazing and perfect for special occasions and thoughtful gifts. Many consumers appreciate the high quality of items, including frames and maps, noting their beautiful design. People also highlight quick and efficient delivery, often receiving orders promptly. Conversely, a small portion of people felt that the quality of the frames was sometimes poor, describing them as cheap, chipped, or having an unsatisfactory finish. Some reviewers were not happy with delivery issues, mentioning delays or items not arriving as expected, even after paying for expedited shipping.

What people talk about most

Product

Customers had positive experiences with the product, often describing it as a great gift idea that is loved... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing satisfaction, describing... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the prompt and quick arrival of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Designing and ordering my Map was so easy. It arrived quickly too. I bought for my friend's wedding and the absolutely loved it. I will definitely be back for some Christmas pressies!

Company replied

Rated 5 out of 5 stars

Perfect gift! Web site easy to navigate. Quick efficient delivery and brilliant quality. Definitely recommend and will use this company again . Thank you Maps For Moments.

Company replied

Rated 5 out of 5 stars

Awesome company! Was very happy with the map plaque I bought for my wife for Valentine’s Day. She loved it! Accidentally clicked on something I didn’t intend when purchasing & they were able to fix... See more

Company replied

Rated 5 out of 5 stars

I can't recommend Maps for Moments enough. I brought a star map for my wife as a Christmas present and unfortunately the frame was damaged upon delivery, we saw that it was due to the delivery company... See more

Company replied


Company details

  1. Interior Designer

Written by the company

Personalised Night Sky Star Maps From Our UK Website, Fast Delivery & UK Support 7 Days a Week. Buy Your Personalised Star Map Gift & Customise online. Live chat, Freephone & Fast Email Reply Support


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(2,781)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Rather disappointing

Arrived promptly, the map is nice but very disappointed with the frame. It looks and feels really cheap quality. I was expecting much more to be honest. I've looked at the prices of frames and this is very over priced. Ive brought framed gifts from various places and sadly this was not anywhere near the standard expected. I noticed after buying there seems to be several reviews saying the same thing.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Such a beautiful gift

I got a map for one of my friends wedding day, so they can look back and see what the stars will look like on their wedding day. It's such a cool idea, they loved it!

20 May 2026
Unprompted review
Maps For Moments logo

Reply from Maps For Moments

Thank you for your review, Holly! Creating a personalised star map for your friend's wedding is such a thoughtful gift idea. We're so pleased to hear that they loved it. Thank you for choosing Maps for Moments! - Kim, CS

Rated 5 out of 5 stars

Ordered the A2 Framed star map for my…

Ordered the A2 Framed star map for my anniversary and it was really great value for money. The frame was nice and sleek and star map was great quality. Would defo order again, cheers.

11 June 2026
Unprompted review
Maps For Moments logo

Reply from Maps For Moments

Thank you for your review, Cameron! We're delighted to hear you're so pleased with your framed star map and hope the recipient loves it just as much! Thanks for choosing Maps for Moments. - Kim, CS

Rated 5 out of 5 stars

Great product

Great product, swift service

23 June 2026
Maps For Moments logo

Reply from Maps For Moments

Thank you for your review, Andy! We're delighted to hear you were thrilled with your purchase from Maps for Moments. - Kim, CS

Rated 5 out of 5 stars

The ordering process was easy

The ordering process was easy. Got this to celebrate an anniversary. My partner loved the colours and framing. Very good product.

18 June 2026
Unprompted review
Maps For Moments logo

Reply from Maps For Moments

Thank you for your lovely review, Ro! We're so pleased to hear the ordering process was easy and that your personalised star map made a wonderful anniversary gift. Thank you for choosing Maps for Moments to help celebrate such a special occasion! - Kim, CS

Rated 5 out of 5 stars

A2 Framed Map

I recently bought an A2 map for a friend's wedding gift. It arrived so promptly and is just lovely quality. My friend has sent me a photo of their map in their new home, as she is equally delighted.

I will be back for a keyring for their anniversary gift ☺️

1 June 2026
Unprompted review
Maps For Moments logo

Reply from Maps For Moments

Thank you so much for your lovely review, Eri! We're delighted to hear that your personalised night sky map made such a special wedding gift and that your friend loves it in their new home. We look forward to creating a personalised keyring for their anniversary too! 😊 - Kim, CS

Rated 5 out of 5 stars

Beautiful Design

Beautiful Design, High quality frame. Mum loves it!

24 June 2026
Unprompted review
Maps For Moments logo

Reply from Maps For Moments

Thank you for your review, Sapphire! We're so pleased to hear that your mum is over the moon with her Maps for Moments gift. - Kim, CS

Rated 5 out of 5 stars

Gifted for my dog

I was gifted a constellation map in remembrance of my dog and it genuinely broke my heart! One of the best gifts I’ve received!

5 January 2026
Unprompted review
Maps For Moments logo

Reply from Maps For Moments

Thank you for your review, David. We're so sorry for your loss. We hope your personalised Maps for Moments gift brings you comfort and serves as a meaningful tribute to your dog. - Kim, CS

Rated 2 out of 5 stars

Frame chipped

Frame chipped, likely caused when it was dropped through the letterbox

11 May 2026
Maps For Moments logo

Reply from Maps For Moments

Thank you for your review, Lynne. We're ever so sorry to learn that your gift arrived damaged and are eager to make things right. A member of the team has reached out to help you. If you could kindly check your inbox that would be most appreciated. - Kim, CS

Rated 5 out of 5 stars

so cute

such a cute idea for a present that doesnt involve photos

22 April 2026
Maps For Moments logo

Reply from Maps For Moments

Thank you for your review! We’re so pleased to hear how happy you are with your Maps of Moments gift, and we hope the recipient was equally as pleased. - Kim, CS

Rated 5 out of 5 stars

Delighted with the product and serviceour website made ordering so simple

Your website made ordering so simple. Delivery was súper fast it arrived the day after the order was placed. Very pleased with the starmap a beautiful memento.

21 April 2026
Maps For Moments logo

Reply from Maps For Moments

Thank you for your review, Madeleine. We’re thrilled to hear that the experience of creating and receiving your personalised night sky map went above and beyond your expectations. - Kim, CS

Rated 4 out of 5 stars

Lovely star map! Perfect gift

The only issue I had with the star map is the frame it came in. It was a bit chipped on the corners and looks as though it might fall apart. But the map itself I absolutely adore!!! It was exactly as described and shown on the website, my boyfriend will absolutely love it. I was also really pleased with the processing times. It was delivered so quick after purchasing. Thank you so much ☺️

10 April 2026
Maps For Moments logo

Reply from Maps For Moments

Thank you so much for your review, Breanne. We're so pleased to hear that you're happy with the gift you received for your boyfriend.

Please reach out to us with a photo of the frame, and we’ll be happy to assist you further. We want to make sure the gift arrives exactly as expected. - Kim, CS

Rated 2 out of 5 stars

They completed my order incorrectly

I ordered
1 x A3 poster framed
1 x A4 poster

I received 2 x A3 unframed.

I didnt received the correct order, and have yet to have my refund issued.

9 April 2026
Maps For Moments logo

Reply from Maps For Moments

Thank you for your review, Erika. We’re ever so sorry to hear there was an issue with your order and that it didn't arrive as you had expected. We can see that a resolution has been reached with our team, but we’ll still be reaching out to make sure everything has been sorted and to see if there’s anything else we can do to help. If you could kindly keep an eye on your inbox, that would be much appreciated. - Kim, CS

Rated 5 out of 5 stars

An ideal birthday gift.

Easy ordering, great choice of style, colours etc. swift delivery.
Bought as a birthday gift, recipient was delighted.

21 March 2026
Maps For Moments logo

Reply from Maps For Moments

Thank you for your review, Leah! We're pleased to hear that you were happy with your personalised night sky map, and are thrilled to know that it made the perfect birthday gift. - Kim, CS

Rated 1 out of 5 stars

Loved their product but have an…

Loved their product but have an unauthorized charge of 39.97 weeks after initial purchase. I'll never buy again.

4 March 2026
Unprompted review
Maps For Moments logo

Reply from Maps For Moments

Thank you for your review, Matt. We're sorry to hear about this experience. We’ve requested additional details from Trustpilot so we can investigate this further and help resolve the issue as quickly as possible. - Kim, CS

Rated 5 out of 5 stars

Perfect gift

Perfect gift!
Web site easy to navigate.
Quick efficient delivery and brilliant quality.
Definitely recommend and will use this company again .
Thank you Maps For Moments.

23 February 2026
Maps For Moments logo

Reply from Maps For Moments

Thank you for your kind review and recommendation, Morris! We're so pleased to hear that your night sky poster turned out exactly as you expected. Thank you for choosing Maps for Moments – we truly appreciate your support! ✨ - Kim, CS

Rated 5 out of 5 stars
Maps For Moments logo

Reply from Maps For Moments

Thank you so much for your review, Helen! We’re absolutely delighted to hear that everything exceeded your expectations. Thank you for chosing Maps for Moments to create your personalised gift. - Kim, CS

Rated 5 out of 5 stars

Awesome company

Awesome company! Was very happy with the map plaque I bought for my wife for Valentine’s Day. She loved it!
Accidentally clicked on something I didn’t intend when purchasing & they were able to fix my mistake.
Highly recommend Mapping the Moments! 10 out of 10

4 February 2026
Unprompted review
Maps For Moments logo

Reply from Maps For Moments

Thank you for the wonderful review, Jason! We’re so happy your wife loved her Maps for moments gift, and that we could help fix the error quickly. We really appreciate the 10/10! - Kim, CS

Rated 1 out of 5 stars

Don't ever buy anything from this…

Don't ever buy anything from this company. My valentine's day gift will arrive late. Full refund. Ok..end of story. NOT. There was a second charge of a MONTHLY SUBSCRIPTION, which somehow was secretly activated by my First purchase, which was never introduced or made aware. Email response was all about the discounts i can get blah blah blah. Absolute fraudulent business practices. Awaiting FULL refund on that situation!

12 February 2026
Unprompted review
Maps For Moments logo

Reply from Maps For Moments

Thank you for your review, Peter. After looking into this and speaking with you directly over email, we were able to confirm that the subscription and company mentioned are not connected to us, as we do not offer any monthly membership services. We truly hope you’re able to resolve this matter with the correct company as soon as possible. - Kim, CS

Rated 5 out of 5 stars

Fantastic so beautiful

Fantastic so beautiful

3 February 2026
Maps For Moments logo

Reply from Maps For Moments

Thank you for sharing your experience, Yvonne! We’re so happy to hear that Maps For Moments exceeded your expectations. - Kim, CS

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look