PH TRAVEL LTD Reviews 

2,890
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 669 reviews, reviewers overwhelmingly had a great experience with this company. Many travelers frequently mention that the online booking platform is remarkably straightforward, allowing them to secure wonderful flight prices and manage reservations seamlessly. Consumers consistently emphasize the exceptional customer support, noting that staff members are always exceptionally polite, highly knowledgeable, and genuinely eager to assist with every single travel inquiry. Though some customers experienced unexpected price increases or were quoted significantly higher rates after their initial contact with the agency. Additionally, a few travelers pointed out quite frustrating issues concerning unexpected flight schedule adjustments or ongoing difficulties regarding their final seat selections.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, highlighting timely and professional assistance from start to finish.... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as smooth, easy, and... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the helpful, polite, and... See more

Price

People report positive experiences with price, highlighting competitive rates and great deals. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10/10 customer service from lovely Michael who made sure everything was ok about my booking and helped with any issues I had. Will be booking with GetAFlight again! Simple website, nothing complicated... See more

Rated 5 out of 5 stars

Excellent service….. I booked a flight online and the price went up as my payment was being authorised… I called PH Travel who offered me a slight discount on the increased price… I turned it... See more

Rated 5 out of 5 stars

Adam was very knowledgeable and gave up to date advice on my inquiry. I am pleased he handled and spoke pleasantly during my phone conversation.

Rated 5 out of 5 stars

I am very satisfied. Paul was very helpful, especially with unavoidable price changes and then a mistake I made in a middle name spelling. I felt I was in very good hands throughout. Highly recommen... See more


Company details

  1. Airline Ticket Agency
  2. Cruise Travel Agency
  3. Flights Search Site

Written by the company

PH Travel is an ATOL, ABTA, IATA protected company dealing with most of the airlines. We try harder to provide best of our services and deals to our customers. Our motto is to Serve the Best.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(2,890)

606 reviews in the last 12 months

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Rated 1 out of 5 stars

Deliberately provide false information

Appalling.
During booking it is clearly stated that seat selection is included. It does not give the option to select seats during the booking process and so we contacted them after booking and paying only to be told that we have to pay to select seats.
This is quite clearly a deliberate attempt to extort further monies from paying customers who have already paid and are therefore trapped.
Appalling customer with rude and unhelpful employees.
Do not use them, find someone more reputable and deserving of your trust.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

10/10 Good Customer Service from Russel

My experience with Getaflight was really amazing. We booked a return trip from London to Bali but were finding it difficult to navigate the online website of the airline so I called up Getaflight to ask for help regarding the check in and Russel very kindly obliged and was extremely informative and helpful. I informed Russel that we may require assistance with our booking because of a knee injury I had picked up and Russel reassured me it would be fine and made the process of booking very smooth and easy and managed to sort out the seat allocations for myself and my family with no issues. 10/10.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book, friendly service

I booked London -> Osaka using GetAFlight and it was a very easy and smooth experience. I used their online booking and then was assisted by Charles over the phone, he was very helpful and provided great customer service

29 June 2026
Unprompted review

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