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Rated 1 out of 5 stars

The Smart Drive I received was of really poor quality and did not work fully and information on website is misleading. Their attitude with regards my concerns and they refused my request for a retur... See more

Rated 1 out of 5 stars

I agree it's bizarre they claim a 4.7 trustpilot rating but it's more like 3. Their claims to make it easy to download data are very unclear. What's so special about downloading photos onto their USB... See more

Rated 1 out of 5 stars

I have returned Phoxfer product, which I bought from them. Lot of problem making it work. As per the customer support, I returned the product for refund. They are supposed to refund back to my CC- ema... See more

Rated 3 out of 5 stars

I ordered three units on 29 June and immediately noticed my mobile contact wasn't included. Emailed them and they replied that they managed to amend the shipping document. Was sent a tracki... See more

Company details


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1.4

Bad

TrustScore 1.5 out of 5

45 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

Phoxfer would seem to be a scam.

I ordered the backup device on 6 July, and received two e-mails that day, the first acknowledging my order (the cost being £54.94), and the second saying the order was 'ready to be collected' by their courier.

The estimated shipping time to Europe was said to be '5 - 9 Business Days'. As I had heard nothing since, today I e-mailed the address from which the Phoxfer e-mails appeared to have originated, but I received a message to say that address did not exist. It seems clear that I have been scammed. The scammers appear to be in Lithuania.

14 July 2024
Unprompted review
Rated 1 out of 5 stars

This is a scam....thought I was…

This is a scam....thought I was ordering something for $49; immediately within seconds wanted to cancel, but could not...they charged my card for $69 and another $69; I was unable to reach them by their #; canceled my card before they could make anymore bogus charges

13 July 2024
Unprompted review
Rated 1 out of 5 stars

ALERT SCAM

Tried to purchase four items $215.40 and got charged $499.40, immediately asked for amendment of order to be told order already processed. ALERT SCAM

13 July 2024
Unprompted review
Rated 1 out of 5 stars

PHOXER rip off

PHOXER You folks ; these photo etc., cellphone smartpone back up USB sticks ! [ USB-C and USB-A ; 64GB ] , are £6 , $8 on amazon ! NOT £50 or $65 !! Rip off ! Scam !. PHOXER ...

11 July 2024
Unprompted review
Rated 1 out of 5 stars

So glad I read this before purchasing

So glad I read this before purchasing. After seeing the youtube.ad I was convinced ti would remedy my storage issues. Thanks for the folks who offered the real 411 on this product experience and its poor customer experience and quality. If you have any suggestions on products that do a great job here - please advise;

10 July 2024
Unprompted review
Rated 1 out of 5 stars

I Am Glad I Always Read The Reviews

I Am So Fkng glad I read the reviews as I'm accustomed in doing before any purchases. I do feel bad for the guy who got scammed for $253 and one of their shyster employees named VICTOR, kept giving him the run around. What a P.O.S. I hope he gets his response as well as his refund.

10 July 2024
Unprompted review
Rated 1 out of 5 stars

Good to know

Phew, thanks for the warning everyone. I'm glad I looked here and saved myself the hassle of being scammed by Phoxfer. For those that have been scammed, I've never had a problem getting my money back by putting in a bank transaction dispute.

10 July 2024
Unprompted review
Rated 1 out of 5 stars

It's a scam.

It's a scam.

The item you recieve is a standard flash drive that you can get from e.bay for £8.99.

Steer clear

24 June 2024
Unprompted review
Rated 1 out of 5 stars

They scammed me out of $200

They scammed me out of $200. After selecting what I thought was 4 devices for $51.00 I hit the place order button thinking I'd be redirected to another page that will let me see the grand total with tax, shipping, etc., but instead I got " Thank You for Your purchase! Order #2A916FA1EA", and was billed $253.20, so I instantly contacted them, and within seconds I got a response that said,
Victor (CustomerSupport) Jul 6, 2024, 02:21 GMT+3
Hello,Thank you for contacting us! I’m sorry to hear that you want to cancel your purchase. Most of the orders are processed within an hour after confirmation to provide quick and efficient delivery. However, I’ll contact our warehouse right away to see if a cancellation is still possible and get back to you as soon as I get a reply We really appreciate your patience!
MYSELF: Jul 6, 2024, 02:25 GMT+
Okay, but I just placed the order seconds ago, so I'm certain that the order has Not even been looked at.

Victor (CustomerSupport) Jul 6, 2024, 04:02 GMT+3
Hey again,I just got a response from the warehouse regarding your order and was informed that it has already been packed and dispatched for shipping, so, unfortunately, no changes or cancelation is no longer possible.
On the other hand, there is absolutely nothing to worry about, as you’ll have 30 days to return the items after receiving them. During this time we really encourage you to give our products a chance and try them out to see if these products are a great fit for you. And if you still decide to return them - not a problem, just contact us again and we’ll help you every step of the way.
To show our appreciation and apologise for the inconvenience caused, I’d like to send you an extended warranty slip absolutely free of charge. This would act as an extra protection for all the items you purchased and double the duration of any warranties you might have ordered already. Let me know if that works for you and I'll send it right away! If you need any other help - feel free to contact us again!

MYSELF: I don't believe an order could possibly be filled, packaged, and sent out that quickly, (5 minutes?) and I feel like I'm being completely scammed. I already mentioned that I CAN'T AFFORD THAT COST, AS FOOD IS MORE IMPORTANT, but obviously profit is more important than your customers! I don't need the hassle of returning items I don't even want!!
I STILL HAVE NOT HEARD BACK FROM THEM!! COME ON...OFFERING ME AN EXTENTED WARRANTY ON SOMETHING I DON'T EVEN WANT!!

5 July 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY ALTERNATIVES ARE MUCH CHEAPER

This product is very overpriced, you could literally buy a usb to SD card adapter with usb micro usb and usb c or lightning and a 128 GB reptubatble brand micro SD card for the same price in fact less and it's probably faster, you could also simply plug in your phone and backup to the computer anyway, this simply adds an extra step unless you leave it on the device.

The moment I saw the add I could see it was clearly to trick older people who won't know much about tech but still use a phone take photos and maybe have a computer, as anyone that's used hard drives and bought SD cards and used usb adapters will know this is a huge rip off.

Also seems like people didn't even get the advertised product from other reviews here, this is exactly the kind of garbage trustpilot helps avoid.

1 July 2024
Unprompted review
Rated 1 out of 5 stars

RIP off

Fell for it,just received a cheap flash drive that doesn’t work,reviews are a false site called trust rate don’t buy

3 July 2024
Unprompted review
Rated 1 out of 5 stars

scam company, DONT BUY

the FIRST SECOND of the DOG**** AD i knew it was fake.

some guy made a scam website, product, even ad the nerve to make an ad that contained videos of a MOTHERBOARD, CPU, a FRIGGIN XILINX FPGA BOARD and DID NOT SHOW ANY SORT OF FLASH MEMORY/USB DRIVE of some sort.

bro even tried to convince us with A FU***** RADIO CIRCUIT BOARD OF SOME SORT💀💀

then showed stock ahh footage to look "professional"

im leaving a review here so ppl dont buy this dogwater product.

10 June 2024
Unprompted review

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