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Phillips & Cohen Associates (UK) Ltd. Reviews 

824
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 448 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their compassionate, understanding, and helpful approach, especially during difficult times. Many people highlight the exceptional customer service, noting that agents listen actively and provide clear explanations. The overall service is often described as efficient and reassuring, helping customers navigate complex situations. However, some people mentioned difficulties with contact methods, such as phone numbers not working or receiving unwanted correspondence. A small number also expressed dissatisfaction with payment-related processes, including receiving letters too soon after a death or concerns about debt collection practices.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing them as kind, helpful, and... See more

Customer service

People report positive experiences with customer service, highlighting the exemplary and compassionate... See more

Service

Reviewers mention positive feedback about service, highlighting the calm, reassuring, and professional... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers expressing apprehension and worry... See more

Payment

Clients share negative opinions on payment, often expressing frustration and difficulties regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matt was very polite, very calming and sounded very compassionate. His advice was extremely helpful and eased all my anxieties about the process. I wish OVO had put me in contact with your company fro... See more

Rated 5 out of 5 stars

Following the passing of my mum, she had some balances owing. Sadly there was no estate, and I thought the process to prove this would be difficult. The person I spoke to, Rory, was very understanding... See more

Rated 5 out of 5 stars

Lovely lady. But I am currently abroad and had to call her back BUT the phone number will not work on Viber. I am dealing with my sons estate so need another telephone number / whatsapp/ email to di... See more

Company replied

Rated 5 out of 5 stars

Joanne was very kind and helpful during my call with her to help me understand my deceased mother’s account. I was quite emotional and she provided a calm and reassuring service.


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant
  3. Insurance Agency

Written by the company

We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.


Contact info

4.8

Excellent

TrustScore 5 out of 5

824 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(824)

414 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Information call.

I called Phillips Cohen up. To help with my aunties debt.

The lady whom helped me was, kind, informative, knowledgeable and helpful.

I know the matter will be solved.
Feel so much better.

Lisa.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

My Father passing away and balance on credit card

Donna called me and explained the reason for her call, also asked me questions to determine the outcome of my dad's credit card balance.
She explained everything very clearly to me and we both discussed issues surrounding my dad's passing away and my mums payments for funeral and I learnt a lot. She was very helpful and caring. Thank you.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Matt was very respectful and very professional

Matt was very respectful and understanding of my situation and helped me resolve my predicament with a positive and calming attitude. He explained everything clearly and understandable.
My problem was resolved very quickly and dealt with in a very professional manner.
Customer service at its finest

10 March 2026
Unprompted review
Rated 4 out of 5 stars

All emails were ignore so I called on…

All emails were ignore so I called on the phone and Amy was very helpful just not sure why the emails were ignored

9 March 2026
Unprompted review
Phillips & Cohen Associates (UK) Ltd. logo

Reply from Phillips & Cohen Associates (UK) Ltd.

Good morning Mr Thompson, thank you for the balanced review & we apologise if your email correspondence was not acknowledged and handled appropriately. We certainly welcome email interaction so are sorry for the inconvenience of your having to call us. To enable us to investigate, we would sincerely appreciate it if you would forward your last email to our team to feedback@phillips-cohen.co.uk and we will investigate as a priority. Thanks again & all the very best

Rated 5 out of 5 stars

Supreme Service From Donna

I was very fortunate to have my call answered and handled by a super lovely lady called Donna.
She genuinely cared for me and my needs, there was nothing forced and she gave me really practical advice.

9 March 2026
Unprompted review

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