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Phillips & Cohen Associates (UK) Ltd. Reviews 

816
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally compassionate, understanding, and professional, especially when dealing with sensitive situations like bereavement. People frequently highlight the helpfulness and kindness of agents who provide clear explanations and guidance, making difficult processes much easier. The service is often described as excellent, with many appreciating the supportive and empathetic approach received. However, some people mentioned issues with persistent contact, reporting that they continued to receive communications or calls despite requests to stop. Additionally, a few other people also felt that the payment process was problematic, citing concerns about receiving debt collection letters too soon after a bereavement or experiencing difficulties with online payment systems.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as lovely, helpful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the compassionate and helpful... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the empathy,... See more

Customer communications

Clients share ambiguous opinions on contact, with some reviewers expressing dread and nervousness about... See more

Payment

Users describe negative interactions with payment, including concerns about debt collection practices.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matt was very polite, very calming and sounded very compassionate. His advice was extremely helpful and eased all my anxieties about the process. I wish OVO had put me in contact with your company fro... See more

Rated 5 out of 5 stars

Lovely lady. But I am currently abroad and had to call her back BUT the phone number will not work on Viber. I am dealing with my sons estate so need another telephone number / whatsapp/ email to di... See more

Company replied

Rated 5 out of 5 stars

Donna was very sympathetic and showed amazing empathy. She was able to explain the steps in dealing with finances after the death of a loved one and was patient in answering all and any questions. Mad... See more

Rated 5 out of 5 stars

I was nervous before making the call. However I found Darren to be professional but empathetic. His tone and attitude made the conversation that much easier . He asked his questions and actively list... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant
  3. Insurance Agency

Written by the company

We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.


Contact info

4.8

Excellent

TrustScore 5 out of 5

816 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(816)

443 reviews in the last 12 months

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Rated 5 out of 5 stars

Nervous about the call

I was a bit nervous about making this call as I did not know what to expect but Donna put me at my ease straight away by explaining everything. Very helpful and thoughtful

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Kind and Understanding a credit to the company

The gentleman I spoke with was so kind and understanding. I’ve just lost my husband and I’m feel so lost and he asked questions and took his time reassuring me that I will get there but at my pace and he was patient. A credit to your company I wish there was more kind people like him in he world

30 March 2026
Unprompted review
Rated 5 out of 5 stars

A very nice company to deal with.

I contacted this company after a family member passed. They were very professional, but also very sympathetic.
I was dreading dealing with the deceased persons financial affairs, but this company made it very easy. Jenny was brilliant, easy to talk to, and had empathy in bucket loads. Thank you.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

the lady i spoke to was so…

the lady i spoke to was so understanding and very very helpul, unfortunately i have forgot her name, but so was so helpul and this time as im still grieving, cant speak highly enough

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Kind and couteous

The gentleman Matt whom I spoke to was very kind and courteous, whilst giving me a complete run down of what happens and when with an estate in probate .

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Information call.

I called Phillips Cohen up. To help with my aunties debt.

The lady whom helped me was, kind, informative, knowledgeable and helpful.

I know the matter will be solved.
Feel so much better.

Lisa.

19 March 2026
Unprompted review

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