It was a very pleasant surprise to find extra insulation added to the package, in the form of a silver air pocket pouch. This made a huge difference to the frozen gel cooler, there were still lumps of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My husband has been with pharmulous for a long time and I've moved to them after being with a pharmacy, who whilst cheaper, can't offer a precise delivery date of your choosing. So far they've been g... See more
Company replied
Have been using Pharmulous for a couple of years now, for a variety of treatments. Including one involving a face to face consultation. They are great, everyone I've encountered has been professional... See more
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Excellent experience, i switched pharmacy to Pharmulous and it was seamless. And they do one of the best maintenance plans on the market, and they were cheaper than my previous pharmacy for weight los... See more
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Company details
Written by the company
Pharmulous is a UK GP-led online pharmacy and doctor service providing safe, convenient access to clinician-reviewed treatments. Patients can complete a secure online consultation, receive medical guidance from experienced clinicians, and have approved treatments delivered discreetly to their door. Our GP-led team focuses on high standards of care, clear medical advice, and a simple, reliable service for patients across a range of health and wellbeing needs.
Our commitment to safe, GP-led care
Written by the company
- Trusted online healthcare, led by experienced clinicians
- Pharmulous is a UK GP-led online pharmacy and doctor service focused on providing safe, reliable, and convenient access to treatment. Every consultation is reviewed by qualified clinicians, ensuring treatments are prescribed responsibly and with patient safety in mind. We are committed to delivering discreet care, clear medical guidance, and a high standard of service for every patient.
- Medical care reviewed by experienced UK clinicians
- Pharmulous is a GP-led service where every consultation is carefully reviewed by qualified clinicians. Our team focuses on providing safe, responsible prescribing and clear medical advice so patients can access treatment with confidence.
- Access treatment without visiting a clinic
- Complete a secure online consultation from the comfort of your home. If treatment is appropriate, prescriptions are approved by our clinicians and delivered discreetly to your door, saving time while maintaining high standards of care.
- Confidential treatment delivered to your door
- We understand the importance of privacy when seeking healthcare. Pharmulous provides a confidential service with discreet packaging, secure consultations, and a dedicated support team committed to delivering a safe and professional experience.
Contact info
Argent House, 175 Hook Rise South, KT6 7LD, Surbiton , United Kingdom
- 02035976817
- info@pharmulous.co.uk
- pharmulous.co.uk
Your Trusted Pharmacy
4.8
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Pharmulous
Thank you for your review.
We're delighted to hear that you found the ordering process easy and that your delivery arrived quickly. We work hard to ensure a smooth and efficient experience from start to finish, so it's wonderful to know we met your expectations.
Thank you for your recommendation and for choosing Pharmulous. We truly appreciate your support and look forward to assisting you again in the future.
Reply from Pharmulous
Thank you for your review.
We're delighted to hear that you've found our service reliable. Providing a dependable, professional experience for our patients is something we take great pride in, so it's wonderful to receive feedback like yours.
Thank you for choosing Pharmulous and for placing your trust in us. We look forward to continuing to support you in the future.
Reply from Pharmulous
Thank you for your kind review.
We're delighted to hear that you've found our team to be kind and supportive. Providing compassionate, patient-centred care is at the heart of everything we do, and it's wonderful to know that this has made a positive difference to your experience.
Thank you for choosing Pharmulous and for taking the time to share your feedback. We truly appreciate your support and look forward to helping you again in the future.
I always have a positive experience…
I always have a positive experience when I use Pharmulous find them very helpful and professional in there dealings,I would highly recommend them over other online Pharmacist.
3 June 2026
Unprompted review
Reply from Pharmulous
Thank you for your kind review.
We're delighted to hear that you consistently have a positive experience with Pharmulous and that you find our team helpful and professional in all of your interactions with us.
Providing high-quality care, excellent customer service, and a seamless experience for our patients is always our priority, so it's especially rewarding to receive feedback like yours.
Thank you for your recommendation and for choosing Pharmulous. We truly appreciate your trust and support and look forward to continuing to assist you in the future.
Fabulous pharmacy
Been with Pharmulous a while and they have been fabulous. Dr Mel is so helpful and supportive, can't recommend them enough!
2 June 2026
Unprompted review
Reply from Pharmulous
Thank you for your wonderful review and for being part of the Pharmulous family for some time.
We're delighted to hear that you've had such a positive experience with us and that Dr Mel has been helpful and supportive throughout your journey. Providing personalised care and ongoing support is incredibly important to us, so your kind words mean a great deal.
Thank you for your recommendation and for placing your trust in Pharmulous. We look forward to continuing to support you in the future.
Easy and quick processw
Easy to go through the online ordering process, good email communication. My medication was reviewed quickly and there was a minor issue with evidence I had uploaded which I promptly fixed and it was looked at and approved that same day and I received my medication the very next day. I am very impressed.
29 May 2026
Reply from Pharmulous
Thank you for your review.
We're delighted to hear that you found the online ordering process straightforward and that our email communication kept you well informed throughout. It's great to know that when a minor issue arose with the evidence provided, you were able to quickly resolve it and that our team reviewed and approved your submission the same day.
We understand how important timely access to medication is, which is why we aim to process orders within 1–2 working days (excluding weekends and bank holidays). We're pleased that your medication was approved and delivered so promptly.
Thank you for your kind words and for choosing Pharmulous. We truly appreciate your support and look forward to assisting you again in the future.
Overall Excellent Service
The initial consultation took a bit longer than expected but once I had contacted them I got an excellent service which I was very happy with.
22 May 2026
Reply from Pharmulous
Thank you for your review and for sharing your experience with us.
We're pleased to hear that, after getting in touch with our team, you received the excellent service you were looking for and were happy with the support provided. We appreciate your patience during the initial consultation process and understand that waiting longer than expected can be frustrating.
Our standard order processing time is typically 1–2 working days, excluding weekends and bank holidays, and we always aim to process and dispatch orders as efficiently as possible. Providing responsive, high-quality care is very important to us, and we're delighted that we were able to assist you and ensure a positive overall experience.
Thank you for choosing Pharmulous, and we look forward to supporting you again in the future.
Mostly positive experience but the…
Mostly positive experience but the discount code I had been given did not work. Delivery was also on the slow side compared with a previous provider although still acceptable.
5 May 2026
Reply from Pharmulous
Thank you for your review and for sharing your experience with us.
We're pleased to hear that, overall, you had a positive experience with Pharmulous. We're sorry to learn that the discount code you received did not work as expected. If this ever happens again, please don't hesitate to get in touch with us, and a member of our team will be more than happy to investigate and assist you.
Regarding delivery, we appreciate your feedback. Please note, our standard order processing time is 1–2 working days, excluding weekends and bank holidays, and we always aim to dispatch orders as efficiently as possible.
Thank you for choosing Pharmulous and for taking the time to provide your feedback. It helps us continue to improve our service.
This pharmacy is simply the best
This pharmacy is simply the best! The customer service is fantastic, and everyone is so professional. I’d totally recommend it 100%!
28 May 2026
Reply from Pharmulous
Thank you so much for your wonderful review. We're thrilled to hear that you've had such a positive experience with Pharmulous.
Providing exceptional customer service and professional care is at the heart of everything we do, so it's incredibly rewarding to receive feedback like yours. Your recommendation means a great deal to us and to the entire team.
Thank you for choosing Pharmulous and for taking the time to share your experience. We look forward to continuing to support you in the future.
I had a thoroughly enjoyable
I had a thoroughly enjoyable, efficient and productive maintenance call with Dr Mel this week. We discussed my successful MJ journey so far and agreed a plan for the next steps. Dr Mel was consistently professional, knowledgeable and very personable throughout the consultation. Pharmulous have been faultless throughout my experience with them and huge appreciation goes out to the whole team. Thank you so much Dr Mel, your care, approach and attitude are priceless.
28 May 2026
Unprompted review
Reply from Pharmulous
Thank you so much for your thoughtful and detailed review. We're delighted to hear that your maintenance consultation with Dr Mel was both productive and enjoyable, and that you were able to discuss your successful Mounjaro journey and agree on a clear plan for the next stage.
It's wonderful to know that Dr Mel's professionalism, knowledge, and personable approach helped make your experience such a positive one. Providing personalised support throughout both treatment and maintenance is something we are deeply committed to.
Thank you for placing your trust in us, and we wish you continued success in the months ahead.
They have been very good and helpful…
They have been very good and helpful every time I order my stuff
27 May 2026
Reply from Pharmulous
Thank you for your kind review. We're delighted to hear that you've consistently found our team to be helpful and supportive whenever you place an order.
Providing reliable service and excellent customer care is very important to us, so it's wonderful to know that we've been able to meet your expectations time and time again.
Thank you for choosing Pharmulous. We truly appreciate your continued trust and look forward to supporting you on your journey.
Reply from Pharmulous
Thank you for your review. We're pleased to hear that your order was processed and delivered quickly.
Our team works hard to ensure a smooth and efficient experience from order placement through to delivery, so it's great to know we met your expectations.
Thank you for choosing Pharmulous. We appreciate your support and look forward to assisting you again in the future.
Reply from Pharmulous
Thank you for your feedback. We're pleased to hear that your delivery arrived promptly and that the insulated packaging met your expectations.
Ensuring medications are delivered safely and maintained at the correct temperature during transit is a key priority for us, so it's great to know this contributed to a positive experience.
Thank you for choosing Pharmulous, and we look forward to supporting you again in the future.
Marina Fakhouri’s excellent advice
I had a consultation with Marina Fakhouri today she gave very helpful advice and I will definitely be using Pharmulous for my future medication.
29 May 2026
Unprompted review
Reply from Pharmulous
Thank you for your wonderful review. We're delighted to hear that your consultation with Marina was so positive and that you found her advice helpful and informative.
Providing personalised guidance and support is at the heart of what we do, so it's fantastic to know that Marina was able to help you make informed decisions about your treatment.
We truly appreciate your trust in Pharmulous and look forward to supporting you with your future medication needs.
I had my weight maintenance with Dr Mel…
I had my weight maintenance with Dr Mel this week. We've dived into my experience pre- and on MJ, side effects as well as my goals and how to maintain them. One of my goals is to taper off due to financial constraints and we discussed a plan how to make that achievable. Would highly recommend
26 May 2026
Unprompted review
Reply from Pharmulous
Thank you for taking the time to share your experience. We're delighted to hear that your maintenance consultation with Dr Mel was so helpful and that you were able to discuss your journey, side effects, long-term goals, and maintenance strategy in detail.
We understand that financial considerations can play an important role in treatment decisions, and it's great to hear that Dr Mel was able to work with you on a personalised tapering plan that supports your goals while remaining achievable for your circumstances.
Thank you for your recommendation, and we wish you every success as you continue your maintenance journey.
Pharmulous are a great online pharmacy!
Pharmulous are a great online pharmacy, who I go with for my weight loss injections, fairly priced and great communication. Orders always arrive on time and you get notified of every step. I had my maintenance consultation and had everything I would need to do explained to me clearly. Definitely recommend for weight loss and maintenance friendly.
26 May 2026
Unprompted review
Reply from Pharmulous
We really appreciate your kind feedback.
It’s great to hear that you’ve found our service fairly priced, reliable and easy to follow, with clear updates at every stage of your order. We’re also pleased your maintenance consultation gave you the guidance you needed going forward.
Thank you for recommending Pharmulous.
I was worried my medicine may be…
I was worried my medicine may be affected by the high temperatures but I was really impressed with Pharmulous’ packaging. Thank you!
22 May 2026
Reply from Pharmulous
Thank you for sharing your experience.
Temperature-sensitive medicines require careful handling, especially in high temperatures, and we’re glad our packaging helped reassure you.
Thank you for choosing Pharmulous.
Communication is very poor
Communication is very poor . No answer from emails, no one answers the phone.The web site not easy to navigate . But when someone does finally answer , problems are sorted quickly .
14 May 2026
Reply from Pharmulous
Thank you for taking the time to share your feedback.
We’re sorry to hear that you found communication difficult and that the website was not as easy to navigate as expected. We aim to respond to messages within 24 hours, although response times can vary during particularly busy periods. We also appreciate that our phone line can become busy at times, as we currently operate with one telephone line.
We’re pleased that once you were able to get through, your issue was resolved quickly, but we understand the initial delay was frustrating.
Your feedback is important to us and will be shared with the team as we continue working to improve communication and the overall customer experience.
Reply from Pharmulous
We really appreciate your kind feedback.
It’s wonderful to hear that you’re happy with the service and feel glad you changed to Pharmulous.
Thank you for choosing us and for recommending our team.
Received at right temperature
Pharmulous do a quick dispatch once approved. WLI pen received still cool with ice pack still frozen unlike some other pharmacies where ice pack is no longer frozen. These are expensive medications so the receipt of medication with ice pack still very cool is important to me. Well done Pharmulous.
21 May 2026
Reply from Pharmulous
Thank you for sharing your experience.
We’re delighted that your pen arrived still cool and well packaged, with the ice pack still frozen. Our team works hard to ensure orders are dispatched quickly once approved and packaged carefully for safe delivery, so your feedback is greatly appreciated.
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