Pharmulous Reviews 

1,495
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, secure packaging, and the straightforward online ordering process that makes reordering very simple. Consumers also value the incredibly helpful staff and professional medical consultations that consistently provide clear guidance, individual care, and thorough support. However, some people mentioned encountering specific issues such as unfulfilled next-day deliveries, significantly delayed parcels during hot weather, and incomplete product orders. Some reviewers additionally noted difficulties reaching customer support promptly and experiencing slow response times to their various email inquiries.

What people talk about most

Service

Consumers find service to be a source of great satisfaction, frequently praising the fast response times,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt dispatch, secure... See more

Order

Customers had positive experiences with order processes that are simple and straightforward, featuring fast... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick phone responses and helpful... See more

Staff

Customers consistently note positive experiences with staff, highlighting the team as friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far it’s going very well although only in my second week of Mounjaro. Pharmulous have been very efficient and helpful and answered all my queries in detail. I am impressed with their website whic... See more

Company replied

Rated 5 out of 5 stars

I was nearly out of my medication and placed an order with Pharmulous. Without me having to chase or request anything special, they dispatched quickly and my order arrived the next day. The team was r... See more

Company replied

Rated 5 out of 5 stars

After a very successful maintenance journey on mounjaro with Pharmalous I have just had a very helpful consultation with Hishma. I highly recommend this pharmacy who are always quick to respond to any... See more

Company replied

Rated 5 out of 5 stars

My husband has been with pharmulous for a long time and I've moved to them after being with a pharmacy, who whilst cheaper, can't offer a precise delivery date of your choosing. So far they've been g... See more

Company replied


Company details

  1. Online Pharmacy
  2. also in
  3. Doctor
  4. Pharmacy
  5. Vitamin and Supplements Store
  6. Weight Loss Service
  7. Women's Health Clinic

Written by the company

Pharmulous is a UK GP-led online pharmacy and doctor service providing safe, convenient access to clinician-reviewed treatments. Patients can complete a secure online consultation, receive medical guidance from experienced clinicians, and have approved treatments delivered discreetly to their door. Our GP-led team focuses on high standards of care, clear medical advice, and a simple, reliable service for patients across a range of health and wellbeing needs.

Our commitment to safe, GP-led care

Written by the company

Trusted online healthcare, led by experienced clinicians
Pharmulous is a UK GP-led online pharmacy and doctor service focused on providing safe, reliable, and convenient access to treatment. Every consultation is reviewed by qualified clinicians, ensuring treatments are prescribed responsibly and with patient safety in mind. We are committed to delivering discreet care, clear medical guidance, and a high standard of service for every patient.
Medical care reviewed by experienced UK clinicians
Pharmulous is a GP-led service where every consultation is carefully reviewed by qualified clinicians. Our team focuses on providing safe, responsible prescribing and clear medical advice so patients can access treatment with confidence.
Access treatment without visiting a clinic
Complete a secure online consultation from the comfort of your home. If treatment is appropriate, prescriptions are approved by our clinicians and delivered discreetly to your door, saving time while maintaining high standards of care.
Confidential treatment delivered to your door
We understand the importance of privacy when seeking healthcare. Pharmulous provides a confidential service with discreet packaging, secure consultations, and a dedicated support team committed to delivering a safe and professional experience.

Contact info

Promotion box for Pharmulous

Your Trusted Pharmacy

Over 100 Private Treatments

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,495)

986 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service from Pharmulous from start to finish. The initial assessment was straightforward, communication from the pharmacist was clear and prompt, and delivery was quick and hassle-free. Overall, a very professional and efficient service. I would highly recommend Pharmulous.

11 August 2026
Unprompted review
Pharmulous logo

Reply from Pharmulous

Thank you for sharing your experience!

We’re pleased to hear that you found the assessment straightforward and that our pharmacist communication was clear and prompt. It’s great to know that your delivery was quick and hassle-free too.

We appreciate your recommendation and look forward to continuing to provide you with a professional and efficient service.

Rated 5 out of 5 stars

Read previous reviews

Read previous reviews , and went with Phamulous, service was good on my order .

29 July 2026
Pharmulous logo

Reply from Pharmulous

Thank you for sharing your experience!

We’re pleased to hear that our previous reviews gave you confidence to choose Pharmulous and that you were happy with the service you received.

We appreciate your trust and look forward to serving you again.

Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery

10 August 2026
Unprompted review
Pharmulous logo

Reply from Pharmulous

Thank you for your kind review!

We’re pleased to hear that you found the ordering process easy and that your delivery arrived promptly.

We appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

Good service

Good service

31 July 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your kind review!

We’re pleased to hear that you were happy with our service.

We appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

Excellent fast and efficient

Excellent fast and efficient

31 July 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your kind review!

We’re pleased to hear that you found our service fast and efficient.

We appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

I’m a disabled lady how has also been…

I’m a disabled lady how has also been looked after from Pharmulous, never a problem with delivery or ordering.

6 August 2026
Pharmulous logo

Reply from Pharmulous

Thank you for sharing your experience with us.

We’re pleased to hear that you’ve found ordering straightforward and that your deliveries have arrived reliably.

We really appreciate your continued trust in Pharmulous and look forward to continuing to provide you with a dependable service.

Rated 5 out of 5 stars

Great communication and service

Great communication and service, fast delivery. I highly recommend Pharmulous.

4 August 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your kind review!
We’re pleased to hear that you were happy with our communication, service and delivery.
We appreciate your recommendation and look forward to serving you again!

Rated 5 out of 5 stars

Great service

Great service easy to use website and prompt service and delivery. Will definitely use again

4 August 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your kind review!

We’re delighted to hear that you found our website easy to use and were happy with the prompt service and delivery.

We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Easy to use

It was so simple to go through the reordering process and booking in a consultation to check with a pharmacist. The customer care person was really friendly and helpful and there weren't any issues.

30 July 2026
Pharmulous logo

Reply from Pharmulous

Thank you for taking the time to share your feedback.

We're pleased to hear that you found the reordering process simple and convenient. It's also wonderful to know that your consultation and interaction with our Customer Care team were friendly, helpful and hassle-free.

Providing an easy-to-use service alongside excellent customer support is something we strive for every day, so your comments mean a great deal to us. We appreciate your support and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Easy and well designed sign up process

Easy and well designed sign up process. Good price.

4 August 2026
Pharmulous logo

Reply from Pharmulous

Thank you for taking the time to share your feedback.

We're delighted to hear that you found the sign-up process easy to use and well designed, and that you felt our pricing offered good value. We aim to make accessing healthcare as simple, convenient and affordable as possible.

We truly appreciate your support and look forward to helping you again in the future.

Rated 2 out of 5 stars

Takes too long for the prescription.

Takes too long for the prescription.. paid for next day delivery but was not fulfilled
And yes your correct we weren’t in on the first attempt… but it took far longer than I anticipated for your clinician to authorise the prescription… hence missing the post I had paid for using RM next day… I had to source the medication else where , and still arrived quicker than the service you offered… I too have copies of the times I filed for the prescription… very disappointed

4 August 2026
Pharmulous logo

Reply from Pharmulous

Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.

Having reviewed your order, we can see it was placed on 3 August at 8:25 pm, which was outside our courier collection operating hours. Your prescription was then approved by one of our prescribers on 4 August and dispatched from our pharmacy on the same day.

Your order was dispatched using the Royal Mail Next Day Delivery service selected at checkout. Royal Mail made their first delivery attempt on 5 August; however, this was unsuccessful as there was no answer at the delivery address. Your parcel was then successfully delivered on 6 August. Please refer to your Royal Mail tracking for full delivery updates and confirmation of the attempted delivery.

We appreciate that waiting for medication can be frustrating. However, having reviewed the timeline, we can confirm that your order was processed promptly and dispatched using the next day delivery service you selected. Unfortunately, the delay in receiving your parcel was due to the unsuccessful delivery attempt rather than a delay in dispatch by Pharmulous.

Thank you again for your feedback.

Rated 5 out of 5 stars

Positive experience

Positive experience

3 August 2026
Pharmulous logo

Reply from Pharmulous

Thank you for taking the time to share your feedback.

We're delighted to hear you had a positive experience with Pharmulous. Our team is committed to providing a safe, efficient and reliable service, so it's great to know we met your expectations.

We truly appreciate your support and look forward to assisting you again in the future.

Rated 1 out of 5 stars

Still waiting for my parcel

Still waiting for my parcel. Ordered 24th july

24 July 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your review.

We're sorry to hear that you feel disappointed with your experience.

Our records show that your order was placed, clinically approved and dispatched on 24 July 2026, the same day it was received. Royal Mail's tracking confirms that they attempted delivery on 25 July and again on 27 July, however both attempts were unsuccessful as there was no answer at the delivery address. The parcel was then made available for collection at your local Post Office, and following your request, a redelivery was arranged.

According to the latest Royal Mail tracking, your parcel is due to be delivered to your requested location today (5 August 2026). We appreciate that waiting for an order can be frustrating, however the delay was not caused by our dispatch process, as your order was processed and shipped promptly on the day it was placed. Once a parcel has been handed to the courier, we are unfortunately unable to influence delivery attempts or reschedule them ourselves.

We hope your parcel reaches you successfully today. If you require any further assistance once it has been delivered, please don't hesitate to contact our customer service team.

Rated 5 out of 5 stars

Very quick despatch and arrival.

Very quick despatch and arrival.

28 July 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your kind review!

We're delighted to hear that your order was dispatched and arrived so quickly.

We appreciate your feedback and look forward to serving you again in the future.

Rated 4 out of 5 stars
Pharmulous logo

Reply from Pharmulous

Thank you for your positive feedback!

We're pleased to hear that your medication arrived promptly and that you were happy with our service.

We appreciate you taking the time to leave a review and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Excellent service

23 July 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your wonderful feedback!

We're delighted to hear that you had an excellent experience with our service.

We really appreciate you taking the time to leave a review and look forward to helping you again in the future.

Rated 5 out of 5 stars

Reliable pharmacy with excellent customer aervice

I’ve been ordering my Manjaro from this pharmacy for several months now, and the service has been consistently excellent. My orders are processed quickly, delivery is always on time, and the packaging is secure and discreet.
Customer support is responsive and helpful, and I’ve always felt confident that I’m receiving genuine medication. A trustworthy, efficient service that I’m happy to recommend.

27 July 2026
Pharmulous logo

Reply from Pharmulous

Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that you've consistently had a positive experience with us over the past several months.

It's wonderful to know that you've been happy with our prompt order processing, reliable delivery, secure and discreet packaging, and the support provided by our customer service team. We work hard to provide a safe, efficient and trustworthy service, so your recommendation means a great deal to us.

Thank you for choosing us for your healthcare needs. We truly appreciate your continued trust and look forward to supporting you again in the future.

Rated 5 out of 5 stars

It good service

30 July 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your review!

We're pleased to hear that you were happy with our service.

We really appreciate you taking the time to share your feedback and look forward to serving you again in the future.

Rated 5 out of 5 stars

Reliable service

Fast service, website is essential but easy to use. They always shipped out the medicines on the day I asked them too, and they always came with proper packaging. 100% recommended!!

22 July 2026
Pharmulous logo

Reply from Pharmulous

Thank you so much for your fantastic review!

We're delighted to hear that you've found our service reliable and our website easy to use. It's great to know that your medicines have consistently been dispatched as requested and arrived securely packaged.

We really appreciate your recommendation and your kind words. Thank you for choosing us—we look forward to continuing to provide you with the same high standard of service in the future.

Rated 5 out of 5 stars

Great service thank you

Great service thank you

21 July 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your kind review!

We're delighted to hear that you were happy with our service. We really appreciate your support and thank you for taking the time to share your feedback.

We look forward to serving you again in the future.

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