It was a very pleasant surprise to find extra insulation added to the package, in the form of a silver air pocket pouch. This made a huge difference to the frozen gel cooler, there were still lumps of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My husband has been with pharmulous for a long time and I've moved to them after being with a pharmacy, who whilst cheaper, can't offer a precise delivery date of your choosing. So far they've been g... See more
Company replied
Have been using Pharmulous for a couple of years now, for a variety of treatments. Including one involving a face to face consultation. They are great, everyone I've encountered has been professional... See more
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Excellent experience, i switched pharmacy to Pharmulous and it was seamless. And they do one of the best maintenance plans on the market, and they were cheaper than my previous pharmacy for weight los... See more
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Company details
Written by the company
Pharmulous is a UK GP-led online pharmacy and doctor service providing safe, convenient access to clinician-reviewed treatments. Patients can complete a secure online consultation, receive medical guidance from experienced clinicians, and have approved treatments delivered discreetly to their door. Our GP-led team focuses on high standards of care, clear medical advice, and a simple, reliable service for patients across a range of health and wellbeing needs.
Our commitment to safe, GP-led care
Written by the company
- Trusted online healthcare, led by experienced clinicians
- Pharmulous is a UK GP-led online pharmacy and doctor service focused on providing safe, reliable, and convenient access to treatment. Every consultation is reviewed by qualified clinicians, ensuring treatments are prescribed responsibly and with patient safety in mind. We are committed to delivering discreet care, clear medical guidance, and a high standard of service for every patient.
- Medical care reviewed by experienced UK clinicians
- Pharmulous is a GP-led service where every consultation is carefully reviewed by qualified clinicians. Our team focuses on providing safe, responsible prescribing and clear medical advice so patients can access treatment with confidence.
- Access treatment without visiting a clinic
- Complete a secure online consultation from the comfort of your home. If treatment is appropriate, prescriptions are approved by our clinicians and delivered discreetly to your door, saving time while maintaining high standards of care.
- Confidential treatment delivered to your door
- We understand the importance of privacy when seeking healthcare. Pharmulous provides a confidential service with discreet packaging, secure consultations, and a dedicated support team committed to delivering a safe and professional experience.
Contact info
Argent House, 175 Hook Rise South, KT6 7LD, Surbiton , United Kingdom
- 02035976817
- info@pharmulous.co.uk
- pharmulous.co.uk
Your Trusted Pharmacy
4.8
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Fab service
Easy to use service, very competitively priced, super speedy delivery and well packaged. HIGHLY RECOMMEND
12 June 2026
Reply from Pharmulous
Thank you for your review and recommendation.
We're delighted to hear that you found our service easy to use, competitively priced, and that your order arrived quickly and securely packaged. Your kind words mean a great deal to our team.
Thank you for choosing Pharmulous; we're so pleased to have been able to support you.
great customer service
My pharmacist Marina Fakhouri was great. Not only was she friendly, she also explained everything really well and made it easy to understand. Pharmulous on the whole have been really easy to deal with right from the start of my weight loss journey.
22 June 2026
Unprompted review
Reply from Pharmulous
Thank you so much for your wonderful review.
We're delighted to hear that Marina provided such friendly, professional and informative care, and we'll be sure to pass your kind comments on to her. It's also fantastic to know that you've found Pharmulous easy to deal with throughout your weight loss journey.
Thank you for placing your trust in us - we're delighted to be supporting you and wish you continued success with your treatment.
Service is good but website often…
Service is good but website often difficult to negotiate
18 June 2026
Reply from Pharmulous
Thank you for taking the time to leave us a review.
We're pleased to hear that you were happy with our service, and we appreciate your honest feedback about the website. We're continually working to improve the user experience, and comments like yours help us identify areas where we can make navigation simpler and more intuitive.
Thank you for your feedback, and we hope to provide you with an even better experience next time.
Reply from Pharmulous
Thank you for your review.
We're delighted to hear that you found our service quick, convenient and easy to use. Making it possible for patients to access treatment efficiently online, without unnecessary hassle, is something we strive for.
We really appreciate your feedback and thank you for choosing Pharmulous.
always doing a good job
10 June 2026
Reply from Pharmulous
Thank you for your kind review.
We're so pleased to hear that you've had a consistently positive experience with us. Your feedback means a lot to our team, and we'll continue working hard to provide the high standard of service our patients expect.
Thank you for choosing Pharmulous.
Fantastic service
Fantastic service, quick delivery and very professional. Thank you for making my journey safe while losing weight. Highly recommend.
9 June 2026
Reply from Pharmulous
Thank you so much for your wonderful review and recommendation.
We're delighted to hear that you found our service professional and that your delivery was quick and efficient. Most importantly, we're pleased to know you feel supported and safe throughout your weight loss journey.
Thank you for trusting Pharmulous with your care, and we wish you continued success with your treatment.
Reply from Pharmulous
Thank you for your wonderful review.
We're so pleased to hear you had a great experience with our service. Supporting our patients throughout their treatment journey is important to us, so we're glad you appreciated our progress monitoring.
Thank you for choosing Pharmulous, and we wish you continued success with your treatment.
Very good at delivering the product and…
Very good at delivering the product and answering queries.
9 June 2026
Reply from Pharmulous
Thank you for your kind review.
We're delighted to hear that you were happy with both our delivery service and the support you received from our team. Providing prompt delivery and helpful customer service is very important to us.
We really appreciate your feedback and thank you for choosing Pharmulous.
Prompt and efficient service
16 June 2026
Reply from Pharmulous
Thank you for taking the time to leave us a review.
We're delighted to hear you found our service prompt and efficient. Providing a smooth and reliable experience is always our goal, and we really appreciate your feedback.
Thank you for choosing Pharmulous!
Terrible
Terrible, crooked outfit. Ordered 16/6, paid huge amount for next day delivery, nothing. Emailed. Nothing. Phoned. Nothing. No-one picks up, phone cuts out after half a dozen rings. No way to contact. They have my money, my order, I have nothing as of today, 18 June. DO NOT USE.
18 June 2026
Unprompted review
Reply from Pharmulous
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience.
Having reviewed your order, we can confirm that it was placed on 16 June and was promptly reviewed by our clinical team. As part of our prescribing process, additional information was required before a prescribing decision could be made, and a message was sent to you via your patient account requesting this information. As outlined in our Terms and Conditions, all treatment requests are subject to clinical review and approval before a prescription can be issued and dispatched.
As we did not receive a response to the clinical query, we were unable to progress the order further. Patient safety is our priority, and where our clinicians require additional information before prescribing, we cannot proceed until that information has been received and assessed.
We understand that you also attempted to contact us by email and telephone. While our email inbox is intended for new patient and third-party enquiries, existing patients are directed to use the secure patient message centre to ensure that clinical queries are received and reviewed as quickly as possible.
Our records show that you subsequently spoke with a member of our team on 18 June and requested that your order be cancelled. We can confirm that the cancellation was processed and a full refund has been issued.
We are sorry that our service did not meet your expectations on this occasion and wish you all the best moving forward.
Feel 100% supported
Dr Amel is so friendly, knowledgeable, and understanding. I felt really comfortable talking to her and know I am well supported on my weight loss journey.
18 June 2026
Unprompted review
Reply from Pharmulous
Thank you for your review.
We're delighted to hear that you felt so well supported during your weight loss journey. Providing personalised, compassionate care is incredibly important to us, and it's fantastic to know that Dr Amel made you feel comfortable, understood and confident in the support available to you.
We'll be sure to pass your kind comments on to Dr Amel, who will be delighted to hear that her knowledge, friendliness and understanding had such a positive impact on your experience.
Thank you for choosing Pharmulous and for taking the time to share your feedback.
weight maintenance consultation…
Had a weight maintenance consultation with Marina and it was so professional, insightful and quite informative. The information really helped me make clear decisions and next steps .
17 June 2026
Unprompted review
Reply from Pharmulous
Thank you for your review.
We're delighted to hear that you found your weight maintenance consultation with Marina professional, insightful and informative. Supporting patients with clear, evidence-based advice is a key part of our approach, so it's fantastic to know that the consultation helped you make confident decisions about your next steps.
We'll be sure to pass your kind comments on to Marina, who will be pleased to hear that you found the consultation so valuable.
Thank you for choosing Pharmulous and for taking the time to share your experience.
Really quick easy to re-order
Really quick easy to re-order, I stayed on the same dose, this is my second order. Well packaged, cold when arrived. Process to get started on first order was thorough with video needed but I didn’t mind that. 2nd order just went straight through. Their maintenance system seems good which is mainly why I changed as I’m hoping it won’t be too long until I’m ready to stop losing. Slightly more expensive but the maintenance thing is a big one for me.
12 June 2026
Reply from Pharmulous
Thank you for your review.
We're delighted to hear that you've found the ordering and delivery process quick, easy and reliable. It's also great to know that you felt reassured by the thorough assessment process when you first joined us, as patient safety is always our priority.
We're particularly pleased that our maintenance programme was a key factor in choosing Pharmulous. We recognise that long-term weight management extends beyond weight loss itself, and we've worked hard to develop a flexible maintenance pathway to support patients as they approach and achieve their goals.
Thank you for your kind comments about our service and for taking the time to share your experience. We wish you every success as you work towards your target weight and look forward to continuing to support you on your journey.
Excellent service once again
Excellent service once again. Can not fault you guys. Thank you so much.
5 June 2026
Reply from Pharmulous
Thank you for your review.
We're delighted to hear that you've had another excellent experience with Pharmulous. Knowing that we've consistently met your expectations means a great deal to our team.
Thank you for your kind words and continued support. We truly appreciate your trust in us and look forward to continuing to provide you with the highest level of service.
Reply from Pharmulous
Thank you for your review.
We're delighted to hear that you found our service very efficient. Providing a smooth, reliable experience for our patients is always our goal, so it's wonderful to receive such positive feedback.
Thank you for choosing Pharmulous and for taking the time to share your experience.
Consistent and smooth service despite a…
Consistent and smooth service despite a bumpy start
12 June 2026
Reply from Pharmulous
Thank you for your review.
We're pleased to hear that you've found our service consistent and smooth overall. While we're sorry that your experience didn't get off to the best start, we're delighted that we were able to turn things around and provide the level of service you expected thereafter.
We are always striving to improve, and feedback such as yours helps us continue to refine our processes and patient experience.
Thank you for choosing Pharmulous and for giving us the opportunity to support you. We truly appreciate your feedback and your continued trust.
Ordering and delivery is so easy and…
Ordering and delivery is so easy and reliable its the first time in years I have actually lost weight and I'm delighted. Although I feel the last few pounds have been pretty hard to get off but I'm hoping I will eventually get down to my target weight
10 June 2026
Reply from Pharmulous
Thank you for your review.
We're delighted to hear that you've found our ordering process and delivery service easy and reliable, and even more pleased to hear about your weight loss success. Reaching a healthy weight can be a challenging journey, so it's fantastic to know that you've achieved results that you're happy with.
It's very common for weight loss to slow as you get closer to your goal weight, and we're pleased to be supporting you through this stage of your journey. We hope you continue to make progress towards your target while maintaining the healthy habits you've built along the way.
Thank you for choosing Pharmulous and for taking the time to share your experience. We wish you continued success with your goals.
Reply from Pharmulous
Thank you for your review.
We're delighted to hear that you had a fantastic experience with Pharmulous. Providing excellent service to our patients is always our priority, so it's wonderful to receive such positive feedback.
Thank you for choosing Pharmulous and for taking the time to share your experience.
Excellent company.
I have been with This company for 6 months. They have always delivered on time.\n They give best value for money, as I have checked all of the providers of monjairo. And their price is the best.Not only that, they are good, reliable company\nAnd I would not go with anyone else. So if you are looking for a weight loss provider , choose this one as they are , the best one hundred percent.
3 June 2026
Reply from Pharmulous
Thank you for your review.
We're delighted to hear that you've been with Pharmulous for six months and have consistently experienced reliable service and on-time deliveries. Providing excellent value alongside safe, high-quality clinical care is something we work hard to achieve, so it's wonderful to know that this has stood out to you.
We truly appreciate your recommendation and your trust in us to support your weight loss journey. Feedback like yours means a great deal to the entire team.
Thank you for choosing Pharmulous, and we look forward to continuing to support you.
I’ve used Pharmulous for over 2 years…
I’ve used Pharmulous for over 2 years now.
I’ve never had an issue, communication has always been good and deliveries are always on time with no issues.
3 June 2026
Reply from Pharmulous
Thank you for your review and for being a valued Pharmulous patient for over two years.
We're delighted to hear that you've consistently had a positive experience with our service. Reliable communication and timely delivery are incredibly important to us, so it's great to know that we've been able to meet your expectations throughout your time with us.
Thank you for your continued trust and support. We truly appreciate you taking the time to share your experience and look forward to continuing to support your healthcare needs.
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