It was a very pleasant surprise to find extra insulation added to the package, in the form of a silver air pocket pouch. This made a huge difference to the frozen gel cooler, there were still lumps of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My husband has been with pharmulous for a long time and I've moved to them after being with a pharmacy, who whilst cheaper, can't offer a precise delivery date of your choosing. So far they've been g... See more
Company replied
Have been using Pharmulous for a couple of years now, for a variety of treatments. Including one involving a face to face consultation. They are great, everyone I've encountered has been professional... See more
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Excellent experience, i switched pharmacy to Pharmulous and it was seamless. And they do one of the best maintenance plans on the market, and they were cheaper than my previous pharmacy for weight los... See more
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Company details
Written by the company
Pharmulous is a UK GP-led online pharmacy and doctor service providing safe, convenient access to clinician-reviewed treatments. Patients can complete a secure online consultation, receive medical guidance from experienced clinicians, and have approved treatments delivered discreetly to their door. Our GP-led team focuses on high standards of care, clear medical advice, and a simple, reliable service for patients across a range of health and wellbeing needs.
Our commitment to safe, GP-led care
Written by the company
- Trusted online healthcare, led by experienced clinicians
- Pharmulous is a UK GP-led online pharmacy and doctor service focused on providing safe, reliable, and convenient access to treatment. Every consultation is reviewed by qualified clinicians, ensuring treatments are prescribed responsibly and with patient safety in mind. We are committed to delivering discreet care, clear medical guidance, and a high standard of service for every patient.
- Medical care reviewed by experienced UK clinicians
- Pharmulous is a GP-led service where every consultation is carefully reviewed by qualified clinicians. Our team focuses on providing safe, responsible prescribing and clear medical advice so patients can access treatment with confidence.
- Access treatment without visiting a clinic
- Complete a secure online consultation from the comfort of your home. If treatment is appropriate, prescriptions are approved by our clinicians and delivered discreetly to your door, saving time while maintaining high standards of care.
- Confidential treatment delivered to your door
- We understand the importance of privacy when seeking healthcare. Pharmulous provides a confidential service with discreet packaging, secure consultations, and a dedicated support team committed to delivering a safe and professional experience.
Contact info
Argent House, 175 Hook Rise South, KT6 7LD, Surbiton , United Kingdom
- 02035976817
- info@pharmulous.co.uk
- pharmulous.co.uk
Your Trusted Pharmacy
4.8
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Marina was extremely helpful
Marina was extremely helpful in providing advice and importantly ongoing support. Kind, person-centred and knowledgeable. The offer of remaining connected is really important and valued. Thank you for your support, consistently good service from Pharmulous.
9 July 2026
Unprompted review
Reply from Pharmulous
Thank you for your review!
We're delighted to hear about your positive experience with Marina. We'll be sure to pass on your kind words to her. Providing knowledgeable, person-centred care and ongoing support is something we take great pride in, and we're so pleased that this made a difference to your journey.
Thank you for recognising our team's commitment to consistently delivering great service. We truly appreciate your support and thank you for choosing Pharmulous. We look forward to continuing to support you.
Excellent organisation who have robust…
Excellent organisation who have robust checks in place to ensure you are eligible for the medication (much more robust than other organisations). Strong communication and when I had a query about the delivery date, the phone was answered quickly and the person was able to action my request quickly. Orders are processed and dispatched very promptly as well. I would strongly recommend Pharmulous.
8 June 2026
Reply from Pharmulous
Thank you for your review!
We're delighted to hear that you appreciated our thorough eligibility checks and found our communication and customer service to be responsive and helpful. Ensuring patient safety while providing a smooth and efficient experience is at the heart of everything we do.
It's also wonderful to know that your query was resolved quickly and that you were pleased with the speed of our order processing and delivery.
Thank you for your recommendation and for choosing Pharmulous. We truly appreciate your support and look forward to serving you again!
Reply from Pharmulous
Thank you for your review!
We're delighted to hear that you had an excellent experience with our service. Your feedback means a great deal to our team and motivates us to continue providing the highest level of care.
We truly appreciate your support and thank you for choosing Pharmulous. We look forward to serving you again!
Reply from Pharmulous
Thank you for your kind review!
We're delighted to hear that you found the delivery to be very quick and the forms easy to complete. We work hard to make the entire process as simple and convenient as possible.
We truly appreciate your support and thank you for choosing Pharmulous. We look forward to serving you again!
Easy to order my Mounjaro and so much…
Easy to order my Mounjaro and so much better being able to order and nominate the day I will be home for delivery, arrived last Saturday still nice and cool which is great especially this hot weather. 😊
3 July 2026
Reply from Pharmulous
Thank you for your kind review!
We're delighted to hear that you found it easy to order your Mounjaro and that being able to choose a delivery day that suited you made the process even more convenient.
It's also great to know your order arrived safely and stayed nice and cool despite the hot weather. We take great care to ensure our medications are delivered in the right condition.
Thank you for choosing Pharmulous. We truly appreciate your support and look forward to serving you again!
Quick and thorough service
Quick and thorough service. Questions were asked immediately by very knowledgeable staff.
26 June 2026
Reply from Pharmulous
Thank you for your kind review!
We're delighted to hear that you found our service to be quick and thorough. It's great to know our knowledgeable team was able to answer your questions promptly and provide the support you needed.
We truly appreciate your feedback and thank you for choosing Pharmulous. We look forward to helping you again in the future!
Reply from Pharmulous
Thank you for your kind review!
We're delighted to hear that you're happy with our quick service and that the product is working well for you.
We truly appreciate your support and thank you for choosing Pharmulous. We look forward to serving you again!
MJ journey
Another smooth and easy transaction with pharmalous regarding my mounjaro. Its been a relaxed weight loss journey with no pressure from their end. Thank you.
3 July 2026
Reply from Pharmulous
Thank you for your kind review!
We're so pleased to hear that your Mounjaro journey has been smooth and stress-free with us. Providing a supportive, pressure-free service while making the process as simple as possible is exactly what we aim for.
We truly appreciate your trust in Pharmulous and look forward to continuing to support you on your journey. Thank you for choosing us!
Great customer service
Great customer service! Products quality is great! Quick and reliable delivery.
3 July 2026
Reply from Pharmulous
Thank you so much for your kind review!
We're delighted to hear you had a great experience with our customer service, enjoyed the quality of our products, and found our delivery to be quick and reliable. Your kind words mean a lot to us, and we truly appreciate your support.
We look forward to serving you again soon!
Waited weeks and still out of stock so…
Waited weeks and still out of stock so went elsewhere
26 June 2026
Reply from Pharmulous
Thank you for taking the time to share your feedback. We're genuinely sorry that your experience was impacted by a supplier stock shortage.
As soon as we became aware that your order item was unavailable from our supplier, we contacted you proactively to let you know rather than leaving you waiting for your order without an update. Throughout the process, we continued to keep you informed of the latest information we received and, when it became clear that we still did not have a confirmed restock date, we offered you several options: to wait for stock, switch to the alternative pack size that was available, or receive a full refund.
Once you advised that you had sourced your medication elsewhere, we processed the cancellation and refund promptly.
Unfortunately, supplier stock shortages are outside of our control, but we do believe in communicating openly and giving our patients regular updates so they can make informed decisions rather than being left without information.
We're sorry that, despite our efforts to keep you informed and provide alternative solutions, your experience did not meet your expectations. We appreciate your feedback and hope you'll consider us again in the future should stock availability improve.
Always quick to respond
Always quick to respond. Postage is quick. Really reliable service. Thank you
3 July 2026
Reply from Pharmulous
Thank you for taking the time to share your experience.
We're delighted to hear that you've found our team quick to respond and our delivery service fast and reliable. Providing prompt communication alongside an efficient, dependable service is something we pride ourselves on, so it's wonderful to know we've consistently met your expectations.
We truly appreciate your support and look forward to continuing to assist you on your treatment journey.
Reply from Pharmulous
Thank you for taking the time to share your experience.
We're delighted to hear that you were pleased with the speed of both our order processing and delivery. Our team works hard to ensure orders are reviewed, approved, and dispatched as quickly as possible without compromising on patient care, so it's wonderful to know this made a positive difference.
We truly appreciate your feedback and look forward to supporting you again in the future.
Reply from Pharmulous
Thank you for taking the time to share your experience.
We're delighted to hear that you were happy with both our service and your treatment. Providing a fast, reliable delivery service alongside high-quality care is something we strive for every day, so it's wonderful to know we met your expectations.
We truly appreciate your feedback and look forward to supporting you throughout your treatment journey.
Very good experience
I thought the whole process of getting my medication was easy to navigate and fairly priced. Also the information I had to submit reassured me that I was being assessed professionally.
25 June 2026
Reply from Pharmulous
Thank you for taking the time to share your experience.
We're delighted to hear that you found the entire process straightforward and easy to navigate. We aim to make accessing treatment as simple as possible while ensuring every patient undergoes a thorough clinical assessment, so it's especially rewarding to know that our assessment process gave you confidence in the care you received.
We truly appreciate your feedback and look forward to continuing to support you throughout your treatment journey.
The Pharmulous Team
Reply from Pharmulous
Thank you for taking the time to share your experience.
We're delighted to hear that you've found our service consistently prompt and efficient. Providing clear communication and ensuring every order is processed as quickly as possible are priorities for our team, so it's great to know this has been your experience.
We truly appreciate your continued support and look forward to assisting you again in the future.
very easy to communicate
very easy to communicate, delivery is very fast. Medication is packed well!
2 July 2026
Reply from Pharmulous
Thank you for taking the time to share your experience.
We're delighted to hear that you found it easy to communicate with our team and that your order arrived quickly. We also take great care in ensuring every medication is securely and discreetly packaged, so it's wonderful to know this met your expectations.
We truly appreciate your feedback and look forward to continuing to support you on your treatment journey.
Won’t be using pharmulous ANYMORE…
Not using pharmulous any more after being a good loyal customer for quite a few months. I had a faulty injection pen and they argued with me to say that it had injected in me.I could tell it hadn’t worked by in a few days my suppression returning and the marker on the pen not moving down. They didn’t offer to replace the pen and offered a £10 discount if I was to re order. They also take days to reply back to your e mails and I feel it’s just about the money and not about the customer care. So hence going with someone else now and I definitely will not be recommending pharmulous.
29 June 2026
Reply from Pharmulous
Thank you for taking the time to leave your feedback. Firstly, we'd like to thank you for being a loyal customer over the past six months. We genuinely appreciate your continued support, which is why we're sorry to hear that this experience has left you feeling disappointed.
We'd like to provide some context and clarify a few points. Your initial enquiry to our clinical team was not to report a faulty pen, but to ask whether your dose had been successfully administered, as you were understandably unsure after completing the injection. You sent us a photograph of the pen for review, and team carefully assessed the image before discussing it with you over the phone.
Based on the position of the plunger shown in the photograph, the pen appeared to have dispensed the dose as intended. For your safety, we advised that a second injection should not be taken, as administering another dose without evidence that the first had failed could have resulted in an unintended double dose. Patient safety will always be our priority.
You also mentioned that you did not feel the same response from this injection as you had experienced previously. While we understand why this caused concern, it's important to note that individual responses to treatment can vary from dose to dose. Factors such as hydration, food intake, activity levels, injection site, and natural variation in how the body responds can all influence how noticeable the effects feel. A difference in perceived effect alone is not evidence that a pen has failed to administer medication.
During our conversation, you later informed us that the pen had unfortunately been dropped and broken. We completely appreciate how frustrating this was. However, because the device was damaged after use, we were unable to inspect it further or determine whether there had been any mechanical fault. Based on the information available, including the photograph taken before the pen was damaged, we had no evidence to suggest that the dose had not been administered correctly.
Although we were unable to provide a replacement under these circumstances, we still wanted to help where we could and therefore offered a goodwill discount towards your next order. This was intended as a gesture of goodwill and appreciation for your custom, despite there being no evidence that the pen itself was faulty.
We're genuinely sorry that you came away feeling that we prioritised the financial aspect over your care, as that was never our intention. Throughout our conversations, our focus was on providing safe clinical advice, explaining our assessment transparently, and ensuring you did not inadvertently administer a second dose.
We always welcome feedback, as it helps us improve our service, and we're disappointed that this experience has led you to lose confidence in us after six months as a valued customer. We sincerely wish you all the very best with your ongoing treatment and thank you again for the trust you placed in Pharmulous.
Reply from Pharmulous
Thank you for taking the time to share your feedback.
We're delighted to hear you had a great experience with our service. Our team is committed to providing a smooth, reliable, and supportive experience from start to finish, so it's wonderful to know we delivered for you.
We really appreciate your support and look forward to assisting you again in the future.
All ok !!!!!
29 June 2026
Reply from Pharmulous
Thank you for taking the time to leave your feedback.
We're pleased to hear everything went smoothly with your experience. Our team works hard to provide a simple, efficient, and reliable service, so it's great to know we met your expectations.
We appreciate your support and look forward to helping you again in the future.
Pharmacist video consult
I paid £10 for a pharmacist video consult to discuss weight maintenance on Mounjaro and spoke with Marina Fakhouri - she was extremely professional, kind and supportive and clearly knows a lot about GLP1s. I feel in very safe hands with Pharmulous - prices are very competitive and the product always arrives promptly and well packaged.
2 July 2026
Unprompted review
Reply from Pharmulous
Thank you for taking the time to share your experience.
We're delighted to hear that your consultation with Marina was so helpful. Providing personalised, evidence-based advice in a supportive and reassuring environment is something we place great importance on, so it's wonderful to know you felt well cared for and confident in your treatment plan.
It's also fantastic to hear that you've been pleased with our pricing, prompt delivery, and packaging. Your trust means a great deal to us, and we look forward to continuing to support you throughout your weight management journey.
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