**Excellent customer support from Levi** I ran into a technical error that stopped me from attending a course I'd booked with Taxi Plus, even though I was logged in on time. Understandably, I w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer support! The best ive received in a VERY long time. Hardly any call waiting time, I didn't have to go through a list of call option, pressing 1,2,3,4!! I was connected straight away... See more
Company replied
Personnel checks are always very helpful with any DBS advice. We have been using Personnel Checks for a few years and we have recently started using YOTI which has made a difference to the ease of a... See more
Company replied
Gemma was brilliant in helping my wife and myself through the latter stages of her DBS application. She was sympathetic to my wife's frustration and was respectful, personable in guiding her successfu... See more
Company replied
Company details
About Personnel Checks
Written by the company
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
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Personnel Checks
Written by the company
Contact info
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, United Kingdom
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4.7
Excellent
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Very patient and clarified all the steps
Very patient and clarified all the steps
22 April 2026
Unprompted review
Reply from Personnel Checks
Hi Imran,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Levi was very professional and…
Levi was very professional and extremely helpful She helped me achieve what needed to be done Thanks Levi 👍🏼
22 April 2026
Unprompted review
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Gemma
Gemma, at Taxi Plus came to my rescue.. I am hopeless when it comes to the digital world!
..she guided me through completing the DBS/DVLA check form, also assisted with the ID verification process, whilst I was in the Post Office and as promised contacted me the following day.
5 stars Gemma
Thank You x
20 April 2026
Unprompted review
Reply from Personnel Checks
Hi Tania,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Reply from Personnel Checks
Hi Redouane,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
I was really happy with Levi she was…
I was really happy with Levi she was very helpful and kind
21 April 2026
Unprompted review
Reply from Personnel Checks
Hi Armando,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
I would not recommend
emails sent, DBS still not received – 70 days and still counting! I would not recommend them! and before you respond to this, PC, check your emails!!!
20 April 2026
Unprompted review
Reply from Personnel Checks
Hi Gheorghe,
Thank you for getting in touch and sharing your experience. I’m very sorry for the frustration this has caused and appreciate how important this is for you.
Although the time taken to complete DBS checks is outside of our control and can vary between police forces, I have contacted the DBS today to request an update and have emailed you with the latest information.
If there’s anything further we can do to support you, please don’t hesitate to contact us on 01254 355688 (option 2).
Regards
Lisa
Reply from Personnel Checks
Hi Nadeem,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Very helpful
Levi was very helpful and checked my application properly
20 April 2026
Unprompted review
Reply from Personnel Checks
Hi Afzal,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Quick replies & easy explanations!
Received very prompt & friendly replies from Beth
(Customer Success Executive) with straight forward answers/instructions relating to my query.
17 April 2026
Unprompted review
Reply from Personnel Checks
Hi Melanie,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Query on new category
I needed to add a new category for a different staff role at our organisation and my queries were always answered promptly, efficiently and politely.
17 April 2026
Unprompted review
Reply from Personnel Checks
Hi Barbara,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
I recently spoke with Gemma from Taxi…
I recently spoke with Gemma from Taxi Plus and wanted to share how positive the experience was. Gemma was incredibly helpful, polite, and professional throughout our conversation. She took the time to listen, answered all my questions clearly, and made everything feel easy and well-organised.
Her friendly and reassuring manner really stood out, and it made a big difference to my overall experience. It’s clear she genuinely cares about providing great customer service.
A big thank you to Gemma for her support—she’s a real credit to the team!
16 April 2026
Unprompted review
Reply from Personnel Checks
H Mohammadali,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
The process was very fast!
The process was very fast. I got my results within a day. I found the website easy to use and the support was timely. I would highly recommend personnel checks. I couldn't proceed with online verification, so I did my verification in the post office. It would be more helpful if they could improve their online verification system. Thanks to Jamie.
15 April 2026
Unprompted review
Reply from Personnel Checks
Hi Pravinkumar,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
It's a rip off
It's a rip off, they can't do the job and still charge £12 to give a refund back, not happy at all,
10 April 2026
Unprompted review
Reply from Personnel Checks
Hi Miguel,
We’re sorry to hear about your recent experience. Providing excellent service and ensuring our customers are satisfied is very important to us, so it’s disappointing to learn we didn’t meet your expectations.
As part of your application, you were required to visit a Post Office branch to complete verification. As you are not based in the UK, we understand this was not possible. We previously advised contacting your employer to see if they can help facilitate this step.
Regarding the £12 cancellation fee, this charge is outlined in the terms and conditions agreed to during the application process, and we’re unable to remove it.
If you would like to discuss this further, please contact our General Manager at complaints@personnelchecks.co.uk at your earliest convenience.
Thank you
Lisa
Fast and efficient
The service provided was excellent and highly efficient. Bret, the Service Delivery Advisor, was particularly helpful, and his assistance and detailed advice were truly professional.
28 March 2026
Unprompted review
Reply from Personnel Checks
Hi Chandimal,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Charlotte
System error blamed on user, then asked to pay again
I had an issue with a DBS application because the online form didn’t allow me to enter the flat number for one of my addresses. This is clearly a limitation of the system, not user error.
I was told that the application was withdrawn by DBS because of this, and that nothing could be done by Personnel Checks, and that I would need to pay again to reapply. However, the issue comes from the form not handling certain addresses properly. It is not reasonable to shift responsibility onto the user and expect an additional payment because of a system limitation.
If something like a flat number is so important, the online form should clearly explain it. This should be made clear through a user guide or a message in the address section, rather than leaving users to deal with the consequences of a flawed form.
There was also clear miscommunication. I received an email asking for the flat number, stating that the application could be withdrawn. In a later email, I was told: “we will notify you immediately as soon as we receive a definitive update from the DBS regarding whether they can proceed with your current application.” However, no such update was ever provided.
When I followed up, I was told by Gemma that they had already informed me, referring back to the earlier email which only mentioned that the application might be withdrawn. That is not the same as confirming an outcome.
Overall, the communication was unclear and poorly handled. The email content and writing were very basic, with the exception of Levi and Bret.
1 April 2026
Unprompted review
Reply from Personnel Checks
Hi Vanessa,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and strive for better customer experiences in the future. We would greatly appreciate the opportunity to discuss your concerns further.
Please reach out to our General Manager at complaints@personnelchecks.co.uk at your earliest convenience. Thank you for bringing this matter to our attention, and we look forward to speaking with you.
Thank you
Lisa
Great Customer Service
Very helpful customer service from Jordan Clegg who went above and beyond to help with a bulk request and ensure everything was saved correctly and help us get back up and running again when user error on our side meant some of our checks had been cancelled.
1 April 2026
Unprompted review
Reply from Personnel Checks
Hi Lauren,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
DISCUSTING
13 March 2026
Unprompted review
Reply from Personnel Checks
Hi Malik,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and strive for better customer experiences in the future. We would greatly appreciate the opportunity to discuss your concerns further.
Please reach out to our General Manager at complaints@personnelchecks.co.uk at your earliest convenience.
Thank you for bringing this matter to our attention, and we look forward to speaking with you.
Thank you
Thank you Bret
Bret
Service Delivery Advisor gave me the full explanation on the email.
27 March 2026
Unprompted review
Reply from Personnel Checks
Hi Bee,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Speedy and helpful service
Jordan was super helpful and my query was answered within minutes. Great service and easy to get hold off someone to ask a question!
27 March 2026
Unprompted review
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
System error and auto responses only
System error and auto responses only. Charge for user and asking user input everything. But the system sucks.
25 March 2026
Unprompted review
Reply from Personnel Checks
Hi Sin Kwan,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, so it’s disheartening to learn that we fell short of your expectations. I have requested for a member of our support team to give you a call to help resolve the issues you are facing.
Thank you
Lisa
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