**Excellent customer support from Levi** I ran into a technical error that stopped me from attending a course I'd booked with Taxi Plus, even though I was logged in on time. Understandably, I w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer support! The best ive received in a VERY long time. Hardly any call waiting time, I didn't have to go through a list of call option, pressing 1,2,3,4!! I was connected straight away... See more
Company replied
Personnel checks are always very helpful with any DBS advice. We have been using Personnel Checks for a few years and we have recently started using YOTI which has made a difference to the ease of a... See more
Company replied
Gemma was brilliant in helping my wife and myself through the latter stages of her DBS application. She was sympathetic to my wife's frustration and was respectful, personable in guiding her successfu... See more
Company replied
Company details
About Personnel Checks
Written by the company
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
DBS Checks Overview
Enhanced DBS Checks
Basic DBS Checks
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Personnel Checks
Written by the company
Contact info
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, United Kingdom
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4.8
Excellent
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Personnel Checks are always very…
Personnel Checks are always very helpful, respond quickly to any queries I have and point me in the right direction.
18 May 2026
Unprompted review
Reply from Personnel Checks
Hi Sarah,
Thank you so much for your 4-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Agent- Isobel was amazing
Agent- Isobel was amazing, helped me from start to finish, did an excellent job with making me more knowledgeable about my situation.
Deserves the credit and utmost respect
15 May 2026
Unprompted review
Reply from Personnel Checks
Hi Mohammed,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
I spoke with Levi she was the extremely…
I spoke with Levi she was the extremely helpful, patient but most important to me she was so understanding and showed so much empathy,helpful & compassion!
As I had a lot going on myself.
What a wonderful experience the most kind person I've ever experience on the phone, she made me feel re-asured. Amazing!
15 May 2026
Unprompted review
Reply from Personnel Checks
Hi Tracey,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
I have asked for the questions answered…
I have asked for the questions answered incorrectly in a knowledge test and been told they can’t give them to me so I could take the test again and fail on the same questions
14 May 2026
Unprompted review
Reply from Personnel Checks
Hi Jonathan,
Thank you for getting in touch. I understand your frustration regarding the result of your knowledge test. Unfortunately, we are unable to provide details of the specific questions answered incorrectly.
If you would like further guidance or support, I would recommend contacting your local council directly.
You can also raise your concerns with our General Manager by emailing complaints@personnelchecks.co.uk
Thank you
Lisa
Great customer service
I was able to discuss my issue and Gemma explained the issue and was able to reassure me the submission process owuld run smoothly follwoing the verification of my ID documents.
13 May 2026
Unprompted review
Reply from Personnel Checks
Hi Maurice,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Gemma was absolutely outstanding
Gemma was absolutely outstanding. She was very polite, friendly and extremely patient throughout the whole process.
For someone so young, she showed excellent maturity, professionalism and care in the way she helped me.
She took the time to explain everything clearly and helped me resolve the issues I was experiencing without making me feel rushed. Her customer service was excellent, and she made the process much easier and less stressful.
I really appreciate her help, patience and professionalism. Thank you, Gemma, for your support — you are a credit to the company.
8 May 2026
Unprompted review
Reply from Personnel Checks
Hi Shukat,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Personnel Checks are always super easy…
Personnel Checks are always super easy to work with and helpful with every query. Beth has especially been helpful throughout my time working with Personnel Checks for our Enhanced DBS'.
8 May 2026
Unprompted review
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
They respond within an hour to all our…
They respond within an hour to all our queries and when they see that we may not fully understand their response - they immediately resort to calling us to clarify things for us over the phone. It feels that they care. That is a great customer service!
8 May 2026
Unprompted review
Reply from Personnel Checks
Hi Sanela,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
The experience I had on the telephone…
The experience I had on the telephone with Gemma was she was so patient and kind and helpful also seemed incredibly relaxed. Which reassured me.!!
I like to say a awesome 💯 thankyou.
I could not of done my paperwork with out her.
7 May 2026
Unprompted review
Reply from Personnel Checks
Hi Gloria,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Professional & helpful assistance
Gemma was very helpful, patient and friendly when assisting me when trying to completed my DBS application online.
7 May 2026
Unprompted review
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
It was seamless and fast
It was seamless and fast. I did not believe i could get my DBS in less than 3 days
1 May 2026
Unprompted review
Reply from Personnel Checks
Hi Yemi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Jamie helped me with my enhanced DBS…
Jamie helped me with my enhanced DBS check, it was made very easy and straightforward.
27 April 2026
Unprompted review
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Very helpful
Very helpful when I had an issue and helped resolve it quickly.
30 April 2026
Unprompted review
Reply from Personnel Checks
Hi Rachel,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Gemma was extremely helpful
Gemma was extremely helpful. I needed help to navigate the online system where I had found myself at a dead end. Gemma patiently and clearly helped me navigate to the correct place and advised very clearly which documents I could use for my DBS. It was a big relief to talk to someone rather than emailing as I felt I was not making any progress. Thank you Gemma again.
29 April 2026
Unprompted review
Reply from Personnel Checks
Hi Jim,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Bethan was very informative on the…
Bethan was very informative on the phone answering my query, as well as on a separate occasion responded to my email with logon problems promptly.
28 April 2026
Unprompted review
Reply from Personnel Checks
Hi Debbie,
Thank you so much for your 4-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Quick and good response and resolve…
Quick and good response and resolve issue . Special thanks to Isobel, who resolved the matter as soon as possible.
24 April 2026
Unprompted review
Reply from Personnel Checks
Hi Imran,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
She is a star
She was amazing. Helped me with all my queries. Thankful and grateful.
23 April 2026
Unprompted review
Reply from Personnel Checks
Hi Ronak,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Reply from Personnel Checks
Hi Derek,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Spoke to a lady named Gemma
Spoke to a lady named Gemma
Excellent customer service understand what I need to do straight away.
Implicated the necessary command and now back on track.
Thanks Gemma.
23 April 2026
Unprompted review
Reply from Personnel Checks
Hi Gary,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Very patient and clarified all the steps
Very patient and clarified all the steps
22 April 2026
Unprompted review
Reply from Personnel Checks
Hi Imran,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
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