Very efficient from first point of sale by Daryl Yates the representative, through to delivery of the personal alarm watch the next day! My daughter has mild epilepsy & has just moved into her first i... See more
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The UK's leading provider of personal alarms and telecare devices. SureSafe's broad range of personal alarms help people stay living independently in their own homes, safer and for longer.
Anfield Business Centre, 58 Breckfield Road South, L6 5DR, Liverpool, United Kingdom
No recent history of asking for reviews
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Replied to 78% of negative reviews
Typically replies within 2 weeks
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From my first enquiry to conclusion has been an easy experience. The sales team explained the benefits of having the watch. Gps for easy to use and confidence whilst out and about the cost for what you get is great much more than expected, As my contract with my current supplier had increased I have now cancelled them because I get more for less with.Sure Safe Alarms

Reply from SureSafe Alarms
The person I spoke to to help me through the renewal process was extremely helpful and the experience was a pleasure...and he saved me some money given the pendant user is disabled and therefore VAT exempt. Who knew.

Reply from SureSafe Alarms
This company offered the best package for my active 88 year old mum who is always out and about on her mobility scooter. I can see where she is and if I'm not able to answer my phone, I know she will be able to contact someone for help 24/7. I initially had some questions with set up and billing and when I called the customer service I received was excellent, which further reassured me that I'd gone with a good company.

Reply from SureSafe Alarms
The wristband alarm arrived the next day, with my magnetic strap upgrade, which is brilliant! I did contact customer services to check how to use the clock button to find out the time & battery charge status & they also monitored the battery usage for me as I live in a terrible mobile area, so now I have that information, I can check on when it needs recharging, which obviously makes me feel safer. Very happy with the product & service.

Reply from SureSafe Alarms
Easy help from both Customer service and from Darrell on placing order. Easy to set up, I think, easy to use. Strap not so easy to put on. Seeking a replacement

Reply from SureSafe Alarms
Alarm watch arrived the day after it was ordered and it went off at 01.38 24 hours later when my mother fell, the watch called me and it saved her lying on the floor for 6 hours. Worth every penny just for that call!

Reply from SureSafe Alarms
Sure Safe made the entire set up process super easy. Todd was very kind and professional and answered all my questions.

Reply from SureSafe Alarms
The alarm is very lightweight. It is waterproof. It can be used anywhere, because it is basically a miniature cell phone self-contained. The prompts and the speaker are very loud and easy to hear for an elderly person. We feel safer having this alarm. Thank you.

Reply from SureSafe Alarms
Easy to setup customer service was well mannered and polite

Reply from SureSafe Alarms
The person I spoke to on the phone was really helpful and well-informed. The alarm was delivered really quickly and it is easy to operate.

Reply from SureSafe Alarms
Customer service was very helpful when I put the wrong address for my order, they got the problem fixed very quickly

Reply from SureSafe Alarms
I found exactly what I needed and was taken through the sales process by a very helpful gentleman. I also spoke to a very pleasant lady called Helen who took down all the details you needed.

Reply from SureSafe Alarms
Great customer service. No hidden costs. Upfront price structure.

Reply from SureSafe Alarms
Great customer service, they talked through all the options. The device was quick to arrive and easy to set up.

Reply from SureSafe Alarms
Excellent Team. Daryl answered all my questions, and put my mind at rest. The tracker arrived the following day. Yvonne on the customer services quickly responded and advised on how to adjust a setting. Many thanks.

Reply from SureSafe Alarms
Product works well and is easy to set up and use

Reply from SureSafe Alarms
Hi My father had a subscription which I cancelled 6 months ago when he died Suresafe have just tried to collect next years subscription and have informed me that the Direct Debit failed !

Reply from SureSafe Alarms
Easy to understand webpage and instructions for ordering. Prompt service to set up the alarm system, and excellent customer service.

Reply from SureSafe Alarms
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