SureSafe Alarms Reviews 

1,079
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 409 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for being effective and easy to use, providing peace of mind and helping users maintain independence. The staff and customer service team are consistently highlighted for being friendly, helpful, and efficient, offering clear advice and quick responses. Many people found the entire process, from initial inquiry to setup, to be smooth and straightforward, exceeding their expectations. However, some customers reported issues with product suitability or reliability, such as devices not working as expected or having short battery life. A few people also mentioned difficulties with the setup process or receiving unhelpful technical support when problems arose.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction and peace of mind after their... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, efficiency, and... See more

User experience

People report positive experiences with user experience, highlighting the ease of setup and use for devices... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its promptness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very efficient from first point of sale by Daryl Yates the representative, through to delivery of the personal alarm watch the next day! My daughter has mild epilepsy & has just moved into her first i... See more

Company replied

Rated 5 out of 5 stars

One of the outstanding assets of this company is its customer service and response time. I had, what I thought was an issue with my Mum’s alarm and within 5 minutes of an email (not even a phone call)... See more

Rated 5 out of 5 stars

from start to finish an excellent experience. Clear helpful advice about how the wrist watch works and it has worked brilliantly for my lovely mum who suffered a stroke. It has given us as a family... See more

Company replied

Rated 5 out of 5 stars

We chose SureSafe after extensive research, including a recommendation from a friend. We took account of lots of positive reviews, and we were not disappointed. Every stage was informative, easy to un... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

The UK's leading provider of personal alarms and telecare devices. SureSafe's broad range of personal alarms help people stay living independently in their own homes, safer and for longer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(1,079)

409 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From my first enquiry to conclusion…

From my first enquiry to conclusion has been an easy experience. The sales team explained the benefits of having the watch. Gps for easy to use and confidence whilst out and about the cost for what you get is great much more than expected, As my contract with my current supplier had increased I have now cancelled them because I get more for less with.Sure Safe Alarms

26 June 2026
Unprompted review
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Reply from SureSafe Alarms

We're thrilled to hear that your experience with our sales team was smooth and informative, and that you're enjoying the benefits of your new watch. It's fantastic to know that you feel confident with the GPS feature and find great value in what we offer. Thank you so much for your wonderful feedback!

Rated 5 out of 5 stars

Very helpful

The person I spoke to to help me through the renewal process was extremely helpful and the experience was a pleasure...and he saved me some money given the pendant user is disabled and therefore VAT exempt. Who knew.

28 June 2026
Unprompted review
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Reply from SureSafe Alarms

Thank you for your wonderful feedback! We appreciate you sharing your experience.

Rated 5 out of 5 stars

Good value and excellent overall package

This company offered the best package for my active 88 year old mum who is always out and about on her mobility scooter. I can see where she is and if I'm not able to answer my phone, I know she will be able to contact someone for help 24/7. I initially had some questions with set up and billing and when I called the customer service I received was excellent, which further reassured me that I'd gone with a good company.

19 June 2026
Unprompted review
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Reply from SureSafe Alarms

Thank you for your wonderful feedback! We appreciate you sharing your experience.

Rated 5 out of 5 stars

The wristband alarm arrived the next day…

The wristband alarm arrived the next day, with my magnetic strap upgrade, which is brilliant! I did contact customer services to check how to use the clock button to find out the time & battery charge status & they also monitored the battery usage for me as I live in a terrible mobile area, so now I have that information, I can check on when it needs recharging, which obviously makes me feel safer. Very happy with the product & service.

24 June 2026
Unprompted review
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Reply from SureSafe Alarms

Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Easy help from both Customer service…

Easy help from both Customer service and from Darrell on placing order. Easy to set up, I think, easy to use. Strap not so easy to put on. Seeking a replacement

19 June 2026
Unprompted review
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Reply from SureSafe Alarms

We're thrilled to hear that you found our customer service helpful and the ordering process easy. We appreciate your input regarding the strap, and we're here to assist you with a replacement. Thank you for your feedback!

Rated 5 out of 5 stars

Alarm watch arrived the day after it…

Alarm watch arrived the day after it was ordered and it went off at 01.38 24 hours later when my mother fell, the watch called me and it saved her lying on the floor for 6 hours. Worth every penny just for that call!

19 June 2026
Unprompted review
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Reply from SureSafe Alarms

Thank you so much for sharing your experience! We're thrilled to hear that the alarm watch arrived promptly and played such a crucial role in helping your mother. It’s wonderful to know that it provided timely assistance when she needed it most. We appreciate you taking the time to highlight this!

Rated 5 out of 5 stars

Sure Safe made the entire set up…

Sure Safe made the entire set up process super easy. Todd was very kind and professional and answered all my questions.

25 June 2026
Unprompted review
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Reply from SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that the setup process was easy for you and that Todd provided kind and professional assistance. We appreciate you taking the time to share your experience with us!

Rated 5 out of 5 stars

The alarm is very lightweight

The alarm is very lightweight. It is waterproof. It can be used anywhere, because it is basically a miniature cell phone self-contained. The prompts and the speaker are very loud and easy to hear for an elderly person. We feel safer having this alarm. Thank you.

24 June 2026
Unprompted review
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Reply from SureSafe Alarms

We're thrilled to hear that you find our alarm lightweight, waterproof, and easy to use. It's great to know that it provides a sense of safety for you and your loved ones. Thank you so much for your wonderful feedback!

Rated 5 out of 5 stars

Great service

The person I spoke to on the phone was really helpful and well-informed. The alarm was delivered really quickly and it is easy to operate.

9 June 2026
Unprompted review
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Reply from SureSafe Alarms

Thank you so much for your kind words! We're thrilled to hear that our team was helpful and well-informed, and that your alarm arrived quickly.

Rated 5 out of 5 stars

Customer service was very helpful when…

Customer service was very helpful when I put the wrong address for my order, they got the problem fixed very quickly

11 June 2026
Unprompted review
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Reply from SureSafe Alarms

We're glad that our customer service team was able to assist you quickly with the address issue. Thank you for sharing your experience.

Rated 5 out of 5 stars

I found exactly what I needed and was…

I found exactly what I needed and was taken through the sales process by a very helpful gentleman. I also spoke to a very pleasant lady called Helen who took down all the details you needed.

10 June 2026
Unprompted review
SureSafe Alarms logo

Reply from SureSafe Alarms

We're thrilled to hear that you found exactly what you needed and had such a positive experience with our team. Thank you so much for your wonderful feedback!

Rated 5 out of 5 stars

Great customer service

Great customer service. No hidden costs. Upfront price structure.

8 June 2026
Unprompted review
SureSafe Alarms logo

Reply from SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that you appreciated our great customer service and upfront pricing structure.

Rated 5 out of 5 stars

Great customer service

Great customer service, they talked through all the options. The device was quick to arrive and easy to set up.

9 June 2026
Unprompted review
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Reply from SureSafe Alarms

We're thrilled to hear that you had a great experience with our customer service and found the setup process easy. Thank you so much for your wonderful feedback!

Rated 5 out of 5 stars

Excellent Team

Excellent Team. Daryl answered all my questions, and put my mind at rest. The tracker arrived the following day. Yvonne on the customer services quickly responded and advised on how to adjust a setting. Many thanks.

6 June 2026
Unprompted review
SureSafe Alarms logo

Reply from SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that Daryl was able to answer all your questions and put your mind at ease. It's great to know that Yvonne provided quick assistance with the settings as well. We appreciate your kind words.

Rated 2 out of 5 stars

Attempts to renew contract despite being notified of death

Hi My father had a subscription which I cancelled 6 months ago when he died Suresafe have just tried to collect next years subscription and have informed me that the Direct Debit failed !

10 June 2026
Unprompted review
SureSafe Alarms logo

Reply from SureSafe Alarms

Please accept our sincere condolences on the loss of your father.
We have reviewed our records and have been unable to locate a previous cancellation request. We have attempted to contact you by email and telephone. The subscription has now been cancelled, and confirmation has been sent to you by email.

If there is anything further you would like us to assist with, please do not hesitate to contact our Customer Support team.

Rated 5 out of 5 stars

New customer

Easy to understand webpage and instructions for ordering. Prompt service to set up the alarm system, and excellent customer service.

4 June 2026
Unprompted review
SureSafe Alarms logo

Reply from SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that you found our webpage easy to navigate and our ordering instructions clear. If you have any further questions or need assistance, feel free to reach out!

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