First time using Perfume Warehouse as looking for a gift for a better half,price was great ,communication via email was great and delivery was quick cant ask for anything more.So easy 5 star review an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Managed to get perfume on here for my mother that you can hardly get anywhere else as another place let me down. Really good price and fast delivery. This is definitely my go to place for fragrance no... See more
Have bought this perfume for my granddaughter for over ten years and some years it has been hard to get. Delighted to purchase it from Perfume Warehouse at a really good price, no problem checkout a... See more
This was the first time I’ve used this company. The prices are great and the cheapest around. The aftershave is 100% authentic. Also delivery was free and arrived within a couple of days. In summary,... See more
Company details
- Perfume Store
- Cosmetics and Perfumes Supplier
- Flavours, Fragrances and Aroma Supplier
- Health and Beauty Shop
Written by the company
Discover Luxury Fragrances at Perfume Warehouse At Perfume Warehouse, we take pride in offering an exquisite selection of premium perfumes to fragrance enthusiasts across the United Kingdom, Germany, and France. Whether you’re seeking timeless classics or the latest trending scents, our collection is thoughtfully curated to cater to every style and occasion. Spring is in the air, and it’s time to refresh your scent wardrobe! Discover the perfect blend of floral, fruity, and citrusy fragrances that capture the essence of blooming gardens and warm breezes. Why Choose Spring Perfumes? ✔ Light & Refreshing Scents ✔ Perfect for Daytime & Casual Wear ✔ Inspired by Nature’s Rebirth
ONLINE SUPPORT
Sale & Advice Call Free 0800 917 2200
Perfume Warehouse offers a premium shopping experience with FREE & FAST delivery, including next-day delivery for orders placed by 3:00 PM in UK. Enjoy our FREE gift wrapping service on request, making every purchase extra special. Need help? Our friendly team is available for sale and advice via our free helpline at 0800 917 2200. Plus, shop confidently with our 30-day return policy. Experience exceptional service and luxury fragrances at Perfume Warehouse!
Contact info
4a Oak Road, W5 3SS, London, United Kingdom
- 0800 917 2200
- info@perfumewarehouse.co.uk
- perfumewarehouse.co.uk
4.5
Excellent
431 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 15% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very welcoming service
24 July 2025
Unprompted review
Ordered was despatched quickly and at…
Ordered was despatched quickly and at the correct time
10 July 2025
Great service and the staff were very…
Great service and the staff were very knowledgeable on the fragrance I was looking for. I highly recommend - the best in London.
3 July 2025
Unprompted review
Absolutely shocking company to buy from…
Absolutely shocking company to buy from .. received my item not boxed when I emailed them I received a phone call of one of the rudest person ever how this company still stands with staff members like that, I would definitely not buy from this company again avoid avoid avoid .. they have no respect whatsoever
17 July 2025
Unprompted review
Reply from Perfume Warehouse Ltd
We're genuinely sorry to hear that you're unhappy, but we feel it's important to clarify the events surrounding your review.
After you contacted us about the packaging issue, we promptly called you and offered a free return, no questions asked- even though it was shown on the product listing. You declined this solution, explaining that you wished to keep the item as it is discontinued and very difficult to source.
You then requested an additional discount. We explained that the item was already heavily discounted, and further reductions weren’t possible. At that point, the conversation unfortunately turned hostile — our team member was subjected to verbal abuse and profanity, including statements like "hope you have a s*** day" and threats to leave a negative review unless a discount was given. We have a zero-tolerance policy for abuse, and as a result, we ended the call professionally.
Following this, we received six consecutive calls in a short period where shouting and abusive language continued. This was extremely distressing for our staff and not something we take lightly.
We always aim to treat our customers with respect and provide fair resolutions. In this case, we offered a return and acted promptly, but we will not accept behaviour that is threatening or abusive toward our team.
We appreciate honest reviews but believe it's only fair to share the full context here.
Highly recommend
Products were exactly what I was looking for, they came so quickly, exactly how they said they would come on good secure packaging. Easy to use website and fast delivery. Would use them again anytime
30 September 2024
Did what it said on the tin!
4 July 2025
I am so delighted with my experience
I am so delighted with my experience, it was my first and I was skeptical but I must say am glad I did. The response, updates, follow ups and delivery was very impressive. I would highly recommend any day any time. Thanks
10 July 2025
Happy customer
Order arrived at date stated.
Kept informed.
Thought product would be fake like some sites but definitely not.
Good price in sale.
Happy overall will order from perfume warehouse again.
7 July 2025
No address on order they phoned me and…
No address on order they phoned me and rectified it and quick delivery and good price
6 July 2025
First time I have used Perfume Warehouse
I was a bit sceptical due to the low prices and whether they were genuine. I was pleased with the price of the aftershave which arrived sealed, the free bag and free delivery, which was a day earlier than stated. Will definitely use them again.
30 June 2025
My fave perfumes at a much better price…
My fave perfumes at a much better price thank you 💖
I got good girl blush Elixr and viktor and rolf Bon Bon.
Everyone always tells me how good I smell so try this combo
20 June 2025
No problems everything as told
15 June 2025
Brilliant
Brilliant! Great range of fragrances. Order delivered in 2 days and well wrapped.
Highly recommend
12 June 2025
At the time of being asked to give this…
At the time of being asked to give this revue, I still have not received delivery of this order
2 June 2025
Great after shave at a great price and…
Great after shave at a great price and delivered quickly. I will definitely keep buying from Perfume Warehouse 🙂
2 June 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.