PerfumeOnline Canada Reviews 

20,532
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,022 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the authentic products, often highlighting the significantly lower prices compared to retail stores. Many appreciate the wide selection of fragrances available, including hard-to-find items, and the efficient ordering process. The delivery service is frequently commended for its speed and secure packaging, ensuring items arrive undamaged. However, some customers expressed concerns about product authenticity, noting that certain perfumes did not smell the same or lacked the longevity of those purchased elsewhere. A few other people also felt that the shipping was not always reliable, with some orders taking longer than expected or being delivered to the wrong address.

What people talk about most

Product

Customers had positive experiences with product, often praising the authenticity, quality, and excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and efficient... See more

Price

Reviewers highlight positive aspects of price, consistently praising the great and affordable prices, often... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the authenticity and... See more

Order

Customers consistently note positive experiences with order, praising the quick and simple ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased twice from PerfumeOnline now and I am extremely impressed with their service. Both packaged were shipped within two days after placing the order and they arrived the next day! They kept me... See more

Company replied

Rated 5 out of 5 stars

I have been using PerfumeOnline for over 4 years now and always have a great experience. Always fast delivery, even though it live in Newfoundland. Product is well packaged to prevent any damage.... See more

Company replied

Rated 5 out of 5 stars

The delivery was fast as usual. I've been dealing with this app for along time. The service was great from day one till now nothing has changed. However, I can't find any of my favorite perfumes any... See more

Rated 5 out of 5 stars

THIS WAS THE BEST THING I EVER BOUGHT!!!!! i was so sceptical at first about the shipping and the product it self but it was amazing the shipping was so fast i think it came in a day or two max, the p... See more


Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Perfume Store

Written by the company

PerfumeOnline.ca Is Canada’s leading and most reputable online perfume store, where you will find 100% authentic fragrances from top luxury brands at the lowest price. Over the last few years, we have cemented our reputation as a leading perfume seller by selling quality, fresh and authentic perfumes online, which we deliver to our customers in a timely manner. We stock over 8000 fragrances, ranging from popular perfumes to miniatures, aftershaves, testers, gift sets. Our online perfume store gives you plenty of choices.

Canada's #1 Perfume Online Store

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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1-star

Asks customers to review

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4.7

All reviews

(20,532)

2,043 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fastest shipping

Fastest shipping. Really enjoy the website. Though things are often sold out they do notify when back in stock.

13 November 2025
Rated 5 out of 5 stars

Great selection of perfumes

Great selection of perfumes, from classics to the latest trends.

Honestly, the price is really affordable.

I love that you're rewarded for your purchases by accumulating points and gifts.
The delivery service is fast and secure.

12 June 2026
Rated 5 out of 5 stars

Perfect

Everything hab been delivered in time !! Thank you for your serious Perfect !!

9 June 2026
Rated 5 out of 5 stars

Jimmy choi flash

THIS WAS THE BEST THING I EVER BOUGHT!!!!! i was so sceptical at first about the shipping and the product it self but it was amazing the shipping was so fast i think it came in a day or two max, the price was good because of the discount overall I will be buying more!

12 June 2026
Rated 1 out of 5 stars
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi Bruce,

Thank you for your feedback. We’re sorry to hear about the delay with your order.

After your review was posted, we reached out to you multiple times to provide updates and assist with your shipment. Unfortunately, we did not receive a response.

If your order has still not arrived or you require any further assistance, please contact us with your order details. We’ll be happy to review the current status and work with you toward a resolution

Best Regards,
PerfumeOnline.ca

Rated 1 out of 5 stars
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi Kristina,

Thank you for your feedback. We’re sorry to hear you were disappointed.

After receiving your email, we carefully reviewed the video you provided and responded with a detailed explanation regarding your concern. We also shared supporting information, including a reference video demonstrating that the fill level you observed is normal for this particular fragrance.

The headspace inside the bottle is intentionally left by the manufacturer to accommodate pressure changes during transit and the fragrance maturation process. This does not indicate that the bottle is underfilled or previously used.

We also want to reassure you that all of our fragrances are 100% authentic and sourced exclusively through authorized distributors and trusted suppliers.

If you have any further questions or would like to discuss your concerns further, please don’t hesitate to contact us. We’re always happy to help.

Best Regards,
PerfumeOnline.ca

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