PerfumeOnline Canada Reviews 20,270

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent product quality, competitive pricing, and efficient order processing. Many people highlight the fast delivery service, often noting that their items arrived quickly and were well-packaged, ensuring products arrived in perfect condition. Reviewers appreciate the authenticity of the fragrances and the wide selection available, making it a go-to for their perfume needs. However, some customers experienced issues with their orders, including receiving products that did not smell as expected or whose condition suggested they might not be new. A few people also reported problems with delivery, such as packages going missing or arriving damaged, despite purchasing insurance. Additionally, some reviewers mentioned that the company's discounts and free delivery options were not as competitive as they used to be, and a small number of customers expressed dissatisfaction with the lack of order confirmation emails.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting great quality, authenticity,... See more

Delivery service

Reviewers express satisfaction with the delivery service. Customers frequently highlight the speed of... See more

Price

Users describe positive interactions with price, consistently finding great deals and competitive pricing.... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the authenticity and excellent quality... See more

Order

People report positive experiences with order. Many customers praise the smooth and simple ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredibly rapid shipping. Perfume carefully packed with protective wrapping. Perfume smelled exactly as it should. Fantastic experience with this company. This is my second purchase. I purchased the... See more

Company replied

Rated 5 out of 5 stars

I purchased twice from PerfumeOnline now and I am extremely impressed with their service. Both packaged were shipped within two days after placing the order and they arrived the next day! They kept me... See more

Company replied

Rated 5 out of 5 stars

Hello I request Canada Post shipment for my Roja Diaghilev thank you very much for security reason my last shipment I had with other companies where risky and they let the package in front of the ma... See more

Company replied

Rated 5 out of 5 stars

I have been using PerfumeOnline for quite a few years and I am never disappointed!! Tried a new perfume this time as well as bought one of my favourites and hubby his Boss. The price is always reasona... See more

Company replied


Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Perfume Store

Written by the company

PerfumeOnline.ca Is Canada’s leading and most reputable online perfume store, where you will find 100% authentic fragrances from top luxury brands at the lowest price. Over the last few years, we have cemented our reputation as a leading perfume seller by selling quality, fresh and authentic perfumes online, which we deliver to our customers in a timely manner. We stock over 8000 fragrances, ranging from popular perfumes to miniatures, aftershaves, testers, gift sets. Our online perfume store gives you plenty of choices.

Canada's #1 Perfume Online Store

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

20K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Excellent Service

Best prices, super fast delivery and efficient communication with shipping progress. First experience with them and I’m sold I’ll definitely buy more from them

14 May 2026
Rated 1 out of 5 stars

Scam did not get 1 missing perform

Scam did not get 1 missing perform
No help from customer service
Thanks not buying again

10 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi Sumit,

We’re sorry to hear about your concern. After reviewing the case, the carrier’s proof of delivery showed the package was delivered in good condition with no visible damage or tampering.

We also reviewed our packing station records, which confirm that the order was scanned, packed, and shipped with all items included. Based on the available documentation, we are unable to confirm that an item was missing from the shipment.

If you have any additional evidence or details, please contact our support team and we will be happy to review further.

Best regards,
Perfume Online Customer Support

Rated 5 out of 5 stars

First time customer

First time customer - Website was easy to navigate, service was excellent, delivery was exactly as indicated, easy to track, on time, great quality packaging. PerfumeOnline had the product I wanted, which is not always easy to find. I couldn't ask for better. Great job, thank you.

13 May 2026
Rated 5 out of 5 stars

A wonderful Canadian experience

I was very unsure about ordering an open box from a company I was not familiar with but, quite honestly the experience could not have been better. Communication was excellent. The item arrived right on time and was exactly as described. My son was thrilled with the perfume. I would definitely order from this Canadian company again and would be happy to recommend them to friends.

12 May 2026
Rated 3 out of 5 stars

Great prices and fast turn around time

Great prices and fast turn around time. Exactly as ordered and hoped for. Thank you.

6 April 2026
Unprompted review
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi Edwin,

Thank you for your kind feedback. We’re glad to hear your order arrived quickly and exactly as expected.

We truly appreciate your support. If there is anything we could have done to make your experience a 5-star one, please feel free to let us know — we’re always looking to improve.

Best regards,
Perfume Online Customer Support

Rated 5 out of 5 stars

Great experience

Great experience! Shipping was fast, and everything arrived exactly as expected. Reliable service and smooth ordering process. I had purchased from them before and will definitely order again.

9 May 2026

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