People Like Us Home Exchange Reviews 

1,358
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that the website is wonderfully easy to navigate, making home exchanges and travel planning remarkably smooth and enjoyable. People deeply appreciate the welcoming community, noting that the platform offers a brilliant opportunity to connect with kindred spirits and make lifelong friends across the world. However, some people mentioned occasional challenges, such as rare instances where guests did not treat properties with proper respect or encountered strict administrative rules. A few reviewers also felt somewhat disadvantaged if they were not active on social media groups or experienced content limitations imposed by platform moderators.

What people talk about most

User experience

Users describe positive interactions with user_experience, highlighting that the platform is easy to... See more

Staff

Reviewers highlight positive aspects of staff, noting that support teams and administrators are consistently... See more

Website

Consumers find website to be positive and consistently praise its user-friendly interface and easy... See more

Holidays

People report positive experiences with holidays, noting it has been a total game changer for exploring the... See more

Social media

Customers consistently note positive experiences with social_media, describing the Facebook groups as a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been exchanging through PLU for 7 years now and have had some amazing stays around the world. From a beach front property in Bali, NewYears in Sydney, a remote chalet in Romania, lake front in... See more

Rated 5 out of 5 stars

Extremely friendly community of like minded people. Easy to navigate web pages and Facebook pages. Comprehensive service for extremely reasonable fees. Easy to access both moderators and hel... See more

Rated 5 out of 5 stars

Outstanding concept and fantastic site to navigate. We have hovered on the Guest fringe of People Like Us for a few months, watching how everything works, and took the plunge to paid members re... See more

Rated 5 out of 5 stars

The name says it all. I’ve found the people I’ve interacted with have been credible, inclusive and helpful which has enabled an easy trust to build As a holiday accommodation option, PLU is outstand... See more


Company details

  1. Homestay

Written by the company

Join People Like Us Home Exchange, the world's friendliest home exchange community. We believe in sharing, trust, generosity, respect, communication, equality, cooperation, honesty, hospitality, friendship, flexibility and adventure. We take pride in our homes and we care about the environment in which we live: our village, city, country and our planet. We care about the ethos of home exchange and we do it because we love the experience and the friendships that it generates. Join, list and swap with our beautiful homes all over the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,358)

218 reviews in the last 12 months

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Rated 4 out of 5 stars

Good, but it's taken a long time to organize our first exchange

The platform is great, as is the customer service, and the cost is reasonable. There are lots of lovely homes on offer, but it seems few Europeans want to come to Canada. We've just finalized our first exchange after 6 months' membership, and it's for in 9 months' time.
It seems the site is more geared towards intra-European exchanges and intra-North American exchanges: less so for intercontinental exchanges, which is what we joined for.
Also, the program relies very heavily on Facebook groups - if you're not, or not much, on Facebook you're really disadvantaged.

16 December 2025
People Like Us Home Exchange logo

Reply from People Like Us Home Exchange

Hi Alex,

Thank you for your thoughtful comments and your contribution to our community, I know you've been active in your initial time here.

What you say, that there is less intercontinental travel than "domestic" (including intra-Euro travel as "domestic" in this context) is true, but it's also true of travel in general.

While a lot of our members tell us that they join with their eyes on international/intercontinental travel, the reality is that a lot of "stock travel" is closer to home - it's easier, cheaper, etc., even if we make it more affordable by removing the accommodation cost.

Keep at it, though. We're very proud of our Canadian cohort which has grown to be the second-highest number of all countries on PLU. There's no doubt that it's a big attraction for our Euros, and also our members further afield (like me!).

If you have suggestions / recommendations, please contact me directly on the platform. Either message me or name me in a Support Conversation and I'll see it.

Again, thank you. We get better through constructive criticism.

Drew

Rated 5 out of 5 stars

Best Home Exchange Platform 🌟

We have used this platform for home exchanges all over the world and met the nicest people!! We love to share the gifts we have been given in our homes and share them with like minded people. The administrators are the best and are constantly working to make the platform better. 5 ⭐️ stars!!!

13 December 2025
Rated 5 out of 5 stars

Great group of people and very positive experience

Everything has been very positive in my experience with PLU. It is such a friendly community, and all of my interactions with members has been genuine and honest. I've also reached out to support a couple of times, and they have been very helpful. We are looking forward to receiving our second home exchange visitors soon, and are actively planning for France and Italy at the moment. It's such a 'win win' and a brilliant opportunity to make new friends across the world and share homes.

12 December 2025
Rated 3 out of 5 stars

As a new user I was not welcomed to the "inner circle"

As a new user it's been very challenging to "get in" to the core community. I also had a significant challenge setting up an exchange and based on feedback from Facebook should've established it much differently, the advice given made it sound like I was encouraged to find loopholes to give myself the greatest advantage which added to the confusion.

5 December 2025
People Like Us Home Exchange logo

Reply from People Like Us Home Exchange

Hi Megan,

I'm sorry that you haven't had the experience we expect as a new member. We do our very best for all our members but we know home exchanging can be a little bit difficult to get started, and so we try very hard with our new members.

Our Facebook group is wonderful, very welcoming and full of members who are willing to help but I usually advise that the group is better for crowdsourcing an "opinion-based" answer. If you need precise help on something e.g. how something works on the website, or specific help with an exchange, please come to us. We have a 24x7 help desk with knowledgeable, friendly experienced helpers.

You'll often get the right answer from Facebook too, as our members are brilliant, but you'll also get opinions and they may not be correct. I'll reach out to you to understand about the "loopholes" as I'm not sure what that might be.

I hope your upcoming exchange is everything you hope, and that your future experiences with us will be better.

Drew

Rated 5 out of 5 stars

I love the wonderful PLU community

I love the wonderful PLU community! There are now over 10,000 homes as part of the community and it has enabled us to travel to places and in ways that we could not have imagined before PLU. It goes beyond that though, I have personally made exchanges and have met wonderful people through PLU that I know we will remain friends for life. That is why I just renewed my membership!

22 October 2025
Rated 5 out of 5 stars

PLU: A Warm, World-Class Home-Exchange Community

People Like Us (PLU) is an exceptional home-exchange community built on trust, warmth, and genuine hospitality. What PLU lacks in sheer numbers, it resoundingly makes up for with top-notch, personable exchanges—its boutique-style approach naturally creates smaller, more personal and meaningful stays. The leadership is attentive to members' feedback and continually works to improve the platform, making PLU even stronger for everyone.

20 November 2025
Rated 4 out of 5 stars

Great when it works

When it works, it can be really great. For example, I got to spend over 3 weeks in Europe last summer -- 2 in Oslo and 8 days in Paris -- at two nice apartments in great areas. Both experiences were lovely. I also met a fellow PLUer in Edinburgh for a drink, even though we did not do an exchange. The sense of community is really nice. I only had 1 negative experience where I felt someone did not treat my home with the proper respect.

7 July 2025

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