ThirdHome Reviews 835

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the accommodations, highlighting the beautiful design, luxurious amenities, and meticulous attention to detail that make for a comfortable and enjoyable stay. Many people appreciate the convenient and often stunning locations of the properties, which enhance their holiday experiences. The staff is frequently commended for their helpfulness and welcoming demeanor, contributing to a positive and memorable vacation. However, some customers also noted issues with certain properties not meeting the advertised standards, citing concerns such as cleanliness, broken furniture, or lack of essential amenities. A few other people also felt that some properties had maintenance problems, including frozen pipes or mold, which impacted their stay.

What people talk about most

Location

Customers consistently note positive experiences with location. Many reviewers praise the convenient and... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the helpfulness, kindness, and... See more

Facilities

People report positive experiences with facilities. Many customers praise the amazing views, amenities, and... See more

Holidays

Reviewers mention positive feedback about holidays. Customers consistently express satisfaction with their... See more

Quality

Consumers find quality to be positive, with many praising the high standards of properties, describing them... See more

Based on these reviews

Rated 5 out of 5 stars

This house has it all. An amazing view of the mountains, a kitchen with everything you need to feed a crowd, beautifully appointed bedrooms, and a lower level with everything you could possibly need... See more

Company replied

Rated 5 out of 5 stars

Booked our 1st vacation and it was super easy. There are so many opportunities to visit incredible places via ThirdHome that we were not sure where to go 1st - but ended up choosing an amazing lake h... See more

Company replied

Rated 5 out of 5 stars

Jennifer Shelton was fantastic at helping me locate a property in Italy during the Winter Olympics through a special request to the property owner, Palmi Sigmarsson. Palmi was a terrific host for ou... See more

Company replied

Rated 5 out of 5 stars

This resort and the villa we stayed in is one of the most beautiful, unique, and thoughtful boutique stay experiences we have ever had. Not only is the home a gorgeous and functional design, but it is... See more

Company replied


Company details

  1. Vacation Rental

Written by the company

ThirdHome is a luxury home exchange community, exclusive for second home owners with over 30,000 members with properties in over 100 countries globally. Being part of ThirdHome's private home exchange allows you to trade unused time in your second home to gain access to countless others in exclusive destinations. In addition to private homes, enjoy access to yachts, estates, and 100+ resorts worldwide. You’ll never have to visit the same place twice. You’ll never pay rental rates but a nominal Exchange Fee.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

835 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Beach Paradise

The house was great, having the keys made it affordable. However, Thirdhome doesn't do much for you after the booking. I have to contact the homeowner and coordinate all aspects beyond booking. There is a 50/50 value in service that Thirdhome provides in the whole process.

9 April 2026
Rated 5 out of 5 stars

Blissful Experience

Communication with the owner and resort operators was exceptional. Lovely and quiet resort. Unit was spotless, well maintained and appointed. Caye Caulker is a small island(s), but we found plenty to do from biking around the island, to snorkeling, to hanging out on the South Island.

8 April 2026
Rated 5 out of 5 stars

Beautiful, serene Adirondack retreat

Our hosts were gracious and clearly wanted us to be comfortable in their home. The home, gardens and view are all very beautiful. While the weather could have been better we were very comfortable and content staying home much of the time. The home is located in a very peaceful area yet about 15 minutes from Cooperstown where, even though we were off season, we found some excellent restaurants.

11 April 2026
Rated 5 out of 5 stars

I absolutely love Thirdhome

I absolutely love Thirdhome!
I love that you get emails showing new properties and new available weeks every day. They also let you know new keyless properties! Booking is sooo easy and fast. So many fabulous locations and properties -- I wish I had more time to visit all my favorites!

8 April 2026
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Reply from ThirdHome

Thank you so much for your kind words! We’re thrilled to hear how much you’re enjoying your ThirdHome membership.

It’s great to know the daily emails and updates on new properties and keyless availability are making it easy for you to discover fresh opportunities. We love hearing that the booking process feels simple and fast - our goal is to take the friction out of planning so you can focus on the experiences.

We truly appreciate your enthusiasm for the portfolio and are so glad you’re finding so many fabulous destinations to explore. Here’s to many more future stays at your favorites (and discovering plenty of new ones along the way)!

Rated 5 out of 5 stars

The home was absolutely amazing for our…

The home was absolutely amazing for our family. Spacious, spotlessly clean. A true relaxing paradise.

15 April 2026
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Reply from ThirdHome

Thank you for your wonderful feedback. We’re so glad to hear the home was such a perfect fit for your family and that you enjoyed the spacious layout, cleanliness, and relaxing atmosphere. It’s always great to know when a stay truly feels like a getaway, and we appreciate you taking the time to share your experience. We hope to welcome you back for another memorable stay soon.

Rated 5 out of 5 stars

Beachfront

Ideal
Location. Great facilities. On the beach . Friendly and accommodating staff. Good apartments with large balcony .

14 April 2026
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Reply from ThirdHome

Thank you for your review! We’re so glad you enjoyed the ideal beachfront location, spacious apartments, and welcoming staff. It’s great to hear the large balcony and overall facilities made your stay even more enjoyable. We hope to welcome you back again soon!

Rated 5 out of 5 stars

Fantastic home

Fantastic home. Lots and lots of bedrooms, even more and more beds. Great location, many amenities, professional size spa jacuzzi.

8 April 2026
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Reply from ThirdHome

Thank you for your review! We’re so glad you enjoyed the home’s spacious layout, incredible amenities, and prime location. It sounds like the abundance of bedrooms and the professional-size spa jacuzzi made for a truly memorable stay. We hope to welcome you back for another fantastic experience soon!

Rated 3 out of 5 stars
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Reply from ThirdHome

Thank you for sharing your feedback. We’re sorry to hear you felt the experience in Europe was expensive and that the selection felt limited.

We understand that value and variety are important when planning travel, and pricing expectations can vary across different regions and seasons. We’re continually working to expand our European portfolio to offer more options across a wider range of destinations and trip styles.

We appreciate you taking the time to let us know, and we’ll be sure to pass your comments along as we continue improving both availability and overall value for members.

Rated 4 out of 5 stars

Hyatt Vacation Club Desert Oasis

Nice property. The bed was very comfortable. There was only one pool and guests "claimed" chairs in the shade early so often only chairs in the full sun were available. No restaurant on-site other than the pool bar, but a lot of restaurant options within a short car ride. Good hiking at Joshua Tree National Park.

25 March 2026
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Reply from ThirdHome

Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the property and found the bed very comfortable, as well as appreciated the nearby hiking at Joshua Tree National Park.

We’re sorry to hear that the pool seating availability impacted your experience. We understand how frustrating it can be when shaded chairs are limited, and we appreciate you bringing this to our attention. Feedback like this is helpful as we continue to work with our partners to encourage fair and accessible poolside practices for all guests.

We also appreciate your note regarding on-site dining options. While it’s great that there are many nearby restaurants within a short drive, we understand the convenience an on-site restaurant can add to a stay and will share your comments with the property team.

Thank you again for your review, and we hope to have the opportunity to host you again for an even more seamless experience in the future.

Rated 5 out of 5 stars

Easy to Navigate and Responsive

Easy to Navigate and Responsive. The website is easy to navigate and set up personalized searches. Once we found what the one we wanted, the booking process was easy and efficient. ThirdHome were good at explaining the process and following up to ensure I was having good contact with the owner.

14 April 2026
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Reply from ThirdHome

Thank you for your thoughtful review! We’re so glad to hear you found the website easy to navigate and that the personalized search features helped you find the perfect home. It’s great to know the booking process felt smooth and efficient, and that our team was helpful in guiding you and ensuring strong communication with the homeowner. We truly appreciate your feedback and look forward to assisting with your next trip!

Rated 5 out of 5 stars

Wonderful home in Santa Barbara

We used our Keys to stay in a beautiful home in Santa Barbara, it was very easy to do.

7 April 2026
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Reply from ThirdHome

Thank you for your review! We’re so glad to hear you enjoyed your stay in Santa Barbara and that using your Keys was a smooth and easy process. It’s always great to know our members are able to effortlessly access beautiful homes and make the most of their travel experiences. We look forward to helping you plan your next getaway!

Rated 5 out of 5 stars

Beautiful hi-tech apartment located…

Beautiful hi-tech apartment located near Eiffel Tower and very convenient access to transport around the city

14 April 2026
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Reply from ThirdHome

Thank you for your review! We’re so glad you enjoyed the apartment’s modern design and its fantastic location near the Eiffel Tower. Having convenient access to transportation can make exploring the city so much easier, and we’re happy to hear it enhanced your stay. We hope to welcome you back for another wonderful experience soon!

Rated 5 out of 5 stars

The home was fantastic

The home was fantastic. The live in Margarita was nearly invisible until we needed her. It was fun to watch the golfers tee off out the back door, we had a front row seat. Walking down to the clubhouse was a nice 10 minute walk in the park. This is our 3rd stay at 3 different places in Valle de Vravo and honestly they have all been fantastic. We have yet to have a bad stay.

13 April 2026
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Reply from ThirdHome

Thank you for sharing such a wonderful review! We’re thrilled to hear this home was another fantastic experience for you and that Margarita provided the perfect balance of attentive yet unobtrusive service. It sounds like those golf course views and easy walk to the clubhouse made for a truly relaxing stay.

We’re especially glad to hear that all of your stays in Valle de Bravo have been consistently great—that’s exactly the kind of experience we strive to provide. We truly appreciate your continued trust in ThirdHome and look forward to helping you plan your next incredible getaway!

Rated 5 out of 5 stars

I have been using Third Home for years…

I have been using Third Home for years and it works flawlessly. I have always had prompt and error free service from the company itself. But I really don't need to interact with them too often, as they make the process very smooth and automated. I have had an easy time coordinating w/ other home owners and we have enjoyed some of our most memorable trips with Third Home as it takes us to places we may not have visited, were it not offered on Third Home. This company provides my family an amazing way to see the world, and maximize the value of our second home. Two Thumbs UP!

12 April 2026
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Reply from ThirdHome

Thank you so much for your kind words and for being a valued ThirdHome member over the years! We’re thrilled to hear that the process has been smooth and seamless for you, and that you’ve been able to enjoy memorable trips and discover destinations you may not have otherwise visited. It’s especially rewarding to know ThirdHome has helped your family make the most of your second home. We look forward to helping you plan many more incredible travels ahead.

Rated 1 out of 5 stars

It doesn't make sense to sign up

It doesn't make sense to sign up. I had to give up three weeks of my home and pay all the cleaning for three different families, over $1000. There is also limited availability and they charge over $1200 to stay for the week. Include the $300 membership and I have to give up three weeks of my home to three different families and pay over $2500 to stay somewhere else for one week that isn't as nice. How does that make sense. Include the cost of the house, pool cleaning, utilities now you're down nearly $10K for a one week vacation... :(

14 April 2026
Unprompted review
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Reply from ThirdHome

Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t feel like a good fit. We completely understand how the costs and structure can feel frustrating, especially when you’re weighing the value of hosting against the travel experience.

ThirdHome is designed to provide access to a wide range of luxury homes around the world by exchanging unused time in your property for travel opportunities, but we recognize that the value can vary depending on how and when members use their keys. Availability, destination choice, and timing can all play a big role in shaping that experience.

We truly appreciate you calling out these concerns, as they’re important for us to hear. If you’re open to it, we’d love the opportunity to connect with you directly to better understand your experience and help you get the most value from your membership.

Rated 5 out of 5 stars

The place itself and the feeling of…

The place itself and the feeling of truly being part of the mountain range, while also enjoying unparalleled comfort.

5 April 2026
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Reply from ThirdHome

Thank you for sharing your experience! We’re so glad you enjoyed the property and that it gave you such a strong sense of connection to the mountains, all while still offering exceptional comfort. It sounds like a truly memorable stay, and we hope to welcome you on many more incredible ThirdHome getaways!

Rated 5 out of 5 stars

Convenient access to wonderful properties

Access to wonderful properties. Easy to use system.

4 April 2026
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Reply from ThirdHome

Thank you for your review! We’re so glad you’re enjoying the convenient access to our wonderful properties and finding the system easy to use. We look forward to helping you discover many more incredible ThirdHome stays!

Rated 5 out of 5 stars

This was our 1st time using Third home…

This was our 1st time using Third home and we had a wonderful experience from booking the trip to utilizing the property. Both my husband and I said it exceeded our expectations.
We'd had a couple of questions on the trip that we reached out through email and they were very prompt with the response.
We can't wait to use our next Third home in September and discuss how we'll be able to utilize more during retirement.
Also, love the daily emails with current locations that are keyless.

8 April 2026
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Reply from ThirdHome

Thank you so much for sharing your experience and welcome to ThirdHome! We’re thrilled to hear that your first stay exceeded expectations from booking through to your time at the property.

It’s especially great to know our team was able to respond quickly to your questions along the way, and that you’re already looking forward to your next trip in September. We love hearing how members begin to envision using ThirdHome more as they plan for retirement, that’s exactly the kind of long-term travel flexibility we hope to provide.

We’re also glad you’re enjoying the daily emails and discovering new keyless opportunities, it’s a great way to stay inspired for what’s next.

We look forward to helping you plan many more incredible stays ahead!

Rated 5 out of 5 stars

Easy to use

Easy to use. The owner contacted me quickly after I made the reservation. Great service.

11 April 2026
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Reply from ThirdHome

Thank you for your review! We’re so glad to hear the process was easy and that the owner reached out quickly after your reservation. It’s great to know you experienced such smooth and attentive service. We look forward to helping you plan your next ThirdHome getaway!

Rated 5 out of 5 stars

Our stay at the house in Muro Leccese…

Our stay at the house in Muro Leccese was simply incredible. The property is spacious, extremely comfortable, impeccably well-equipped, and beautiful in every detail.
The location is a major highlight: set in a quiet and charming town, perfect for relaxing, yet strategically positioned to explore the surrounding region.
The house is ideal for both groups of friends and families, as it offers privacy, with well-separated bedrooms, while also providing common areas that create special moments together, whether around the table, outdoors, or by the pool.
Without a doubt, a memorable experience that we highly recommend!

7 April 2026
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Reply from ThirdHome

Thank you so much for your thoughtful review! We’re thrilled to hear your stay in Muro Leccese was such an incredible experience. It’s wonderful that you were able to enjoy both the comfort and design of the home, as well as the peaceful yet well-connected location for exploring the surrounding region.

We truly appreciate your recommendation and hope to welcome you on many more unforgettable ThirdHome stays!

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