First, if I was only rating Luis, he gets Five Stars! He kept me from cancelling my account. I took one star away because the terrible bot that you use prior to being connected with a live agent is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A#1 customer support from Luis. He knew what he was doing and fixed everything I needed. He gave account options I did not know I had. Kept this customer from being lost. Friendly customer centered he... See more
I used People Finders once to learn about someone who contacted me whom I did not know, expecting the one time .95 charge. I admit that I didn't read all of the "fine print" and was not aware that I... See more
Alejandra was so gracious and helpful. She was patient and kind with explaining policies as well as terms and conditions. She is the epitome of customer service. She was a God send after a rude condes... See more
Company replied
Company details
About PeopleFinders
Written by the company
Founded in 1988 PeopleFinders provides the most accurate public records available. Search by name, phone number or address for instant access to billions of records.
PeopleFinders is the premier site for:
- People Search
- Background Checks
- Criminal Records
- Reverse Phone Lookup
- Public Records
Have More Questions?
Contact our Customer Care department Weekdays 7:00AM-6:00PM and Weekends 7:00AM-3:30PM (PST).
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Contact info
1821 Q Street, 95811, Sacramento, CA
- (800) 718-8997
- customercare@peoplefinders.com
- peoplefinders.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Luis from the customer care team was…
Luis from the customer care team was incredibly kind and helpful with a payment issue I was experiencing. He was able to resolve the issue very quickly and made the experience feel as smooth as possible.
15 April 2026
Customer Service Experience
Luis is always helpful for my customer service needs. He is usually the one who answers my calls to provide me with my subscription receipts as well as to unlock my account when the verification code service is not working properly.
14 April 2026
Luis helped on a billing problem and…
Luis helped on a billing problem and the issues was quickly resolved. Excellent customer service.
13 April 2026
Viktor was a very good listener
Viktor was a very good listener, excellent representative of Superior Customer Service. It was my lucky day he answered my call!as he provided the best solution to my request.
11 April 2026
I was charged twice and canceled my…
I was charged twice and canceled my membership but is only being reimbursed for the one transaction that was supposed to have canceled but instead upgraded. The other charge was for membership starting today but I canceled it today. I should’ve been reimbursed for both.
10 April 2026
The gentleman that helped me navigate…
The gentleman that helped me navigate the app for my specific needs
9 April 2026
Honestly the speed in which my initial…
Honestly the speed in which my initial call went out including hold time was the most phenomenal experience in Customer Service that I have ever had with an online transaction. The representative (David) was a veteran in his respective postion, Excellent guy! Thank you. Quick to respond, quick to provide email verification of credit, quick hold time, everything about him was professionalism at its best. Thanks again!
8 April 2026
He was so helpful and understanding!!!
7 April 2026
Quick fix to get logged in again.
7 April 2026
Great customer service
Victor understood my predicament about there no longer being a yearly membership and that I didn't need 100 reports a month for $29.95. I am very happy to have been offered the Lifetime plan with 10 reports a month. He was very kind, patient, and was able to solve my problem. Definitely FIVE stars. I have been with Peoplefinders since 2006 and now can continue for the foreseeable future. Many thanks.
6 April 2026
Alexandria was really helpful and made…
Alexandria was really helpful and made the process a lot easier than I thought!! I really recommend her for good customer service!!
3 April 2026
Blessed to receive Exemplary Customer Care, the 1st time!!
The customer care representative that assisted me, was Amazing, Professional, Patient, Knowledgeable and provided me with complete resolution!! I received Legendary customer service!!! ⭐️⭐️⭐️⭐️⭐️++
2 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
AI is not customer service
Other than the non-working but extremely insecure Grace AI at the beginning, everything else was fine. Very nice customer service rep—a real human, may I add—that got everything taken care of in a matter of minutes.
2 April 2026
Reply from PeopleFinders
knm,
We're happy to hear that our customer service representative was able to resolve the issue quickly. We appreciate your feedback regarding the initial experience and will look into it. Thank you.
apollos
Luis was super helpful!
Luis was super helpful, friendly, and took care of my refund request immediately. Thanks Luis!
2 April 2026
Reply from PeopleFinders
Kelsey Rankin,
We're happy to hear that the assistance you received from Luis was helpful and friendly, and that your refund request was taken care of promptly. Thank you for your positive feedback!
apollos
Good service
2 April 2026
Reply from PeopleFinders
Mike Wang,
Thank you for taking the time to share your positive feedback, we appreciate it!
Apollos
Pleasant and professional and took…
Pleasant and professional and took care of getting my request resolved
1 April 2026
Reply from PeopleFinders
Reiko kerr,
We appreciate you taking the time to share your positive experience. We're happy to hear that your request was resolved in a professional manner.
apollos
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