PeopleFinders Reviews 

3,066
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 373 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and professional demeanor, often highlighting specific individuals. Many found the customer service outstanding, with agents efficiently resolving issues and providing clear, understanding assistance. However, some customers noted unexpected charges and difficulties with subscriptions, often unknowingly enrolled in monthly memberships after small payments or trials, sometimes resulting in charges before free trials ended. A few also experienced unhelpful automated systems or rude agents when trying to resolve these recurring payment issues, finding cancellations or refunds challenging.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their politeness,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising agents for being helpful,... See more

Service

Users describe positive interactions with service, highlighting the attentiveness, precision, and quickness... See more

Subscription

Consumers find subscriptions to be a source of frustration, with many reporting unexpected charges and... See more

Payment

Customers had negative experiences with payment, frequently reporting unauthorized or unexpected charges.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First, if I was only rating Luis, he gets Five Stars! He kept me from cancelling my account. I took one star away because the terrible bot that you use prior to being connected with a live agent is... See more

Company replied

Rated 5 out of 5 stars

A#1 customer support from Luis. He knew what he was doing and fixed everything I needed. He gave account options I did not know I had. Kept this customer from being lost. Friendly customer centered he... See more

Rated 5 out of 5 stars

I used People Finders once to learn about someone who contacted me whom I did not know, expecting the one time .95 charge. I admit that I didn't read all of the "fine print" and was not aware that I... See more

Rated 5 out of 5 stars

Alejandra was so gracious and helpful. She was patient and kind with explaining policies as well as terms and conditions. She is the epitome of customer service. She was a God send after a rude condes... See more

Company replied


Company details

  1. Search Engine Company

About PeopleFinders

Written by the company

Founded in 1988 PeopleFinders provides the most accurate public records available. Search by name, phone number or address for instant access to billions of records.

PeopleFinders is the premier site for:
- People Search
- Background Checks
- Criminal Records
- Reverse Phone Lookup
- Public Records

Have More Questions?
Contact our Customer Care department Weekdays 7:00AM-6:00PM and Weekends 7:00AM-3:30PM (PST).

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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4.3

All reviews

(3,066)

369 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Victor excellent - peoplefinders.com was NOT good

Victor
His work on Help desk was excellent
BUT The peoplefinders AI system sucks

Victor was outstanding in helping me cancel my membership
*****
WHY did I cancel ?
Peoplefinders promised much more than it delivered & that is why I canceled my membership

27 April 2026
Rated 5 out of 5 stars

Great customer service!

The representative I spoke to was clear and helpful. I spent minimal time waiting for a response and my issue was resolved quickly, to my complete satisfaction.

22 April 2026
Rated 5 out of 5 stars

Tjank you Victor

Victor was very kind and helped me out when I had been charged a fee I didn't feel I should have. He explained what he could do and fixed it quickly. You are lucky to have a employee like him.

20 April 2026
Rated 1 out of 5 stars

Typical Trial Subscription Scam

Typical Trial Subscription Scam:

You go to the website and they offer you a
report and charge you 50 cents to find out information
about some mystery phone call you received. Now they have your credit card which is all they really wanted. When you buy the report they sign for up for free trial
subscription which turns into a full subscription if you don't cancel immediately. You receive no acknowledgment or notification from them that you now have a trial subscription. This is important because this
deliberate lack of transparency is what really works for them. Then you get charged for a full subscription 3 days later even though you don't even really have a subscription trial or otherwise in the traditional sense that being one you could even access with a user name or email and a pass word. I couldn't find the account I was being charged for on the website with any of my emails. I'm being charged for an account that doesn't even exist? Who does this? Scammers that's who.
Then you phone customer service and get the usual
runaround. Sucker!

Please read right here on this site some of the many similar experiences other customers have had with PeopleFinders. Any business that runs their business the way they do does not have your back. If nothing else PeopleFinders should be investigated for their business practices. These are not good people.

15 April 2026
Unprompted review

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