Penji Reviews 

387
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed, efficiency, and high-quality design work. Many appreciate the team's responsiveness, clear communication, and ability to handle diverse design requests, from social media graphics to full creative packages. This valuable partnership helps streamline design needs and elevate brands. People frequently commend the professional and helpful staff, including project managers and designers, for being attentive, skilled, and understanding of specific brand needs. The user experience is consistently smooth, with many finding the onboarding process frictionless and the system easy to manage, ensuring dependable design support and consistent results.

What people talk about most

Service

Reviewers mention positive feedback about service, with many customers considering it an important part of... See more

Staff

Consumers find staff to be positive, highlighting their responsiveness, professionalism, and willingness to... See more

User experience

Customers consistently note positive experiences with user experience, highlighting responsive and... See more

Quality

Customers consistently report positive experiences with the quality of work received, highlighting that teams... See more

Product

People report positive experiences with the product, highlighting its ability to deliver high-quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience with Penji has been outstanding. Within a couple of weeks, their designers were delivering high-quality brand pieces that looked and felt like us. They’re quick, communicative, an... See more

Company replied

Rated 5 out of 5 stars

After two months with Penji, we’ve been happy with the work. They’re responsive, open to feedback, and willing to take calls when needed. It sometimes takes a few revision rounds, but they always get... See more

Company replied

Rated 5 out of 5 stars

I've tried more than a few of these creative services and so far, Penji is the best of the best! Their system to submit project requests is one of the simplest and most streamlined. Their designers ar... See more

Company replied

Rated 5 out of 5 stars

I just started using Penji for our seed stage startup and it's been perfect. We've needed everything from social media graphics and company presentations to Chrome store assets and product hero mo... See more

Company replied


Company details

  1. Marketing Agency
  2. Design Agency
  3. Internet Marketing Service
  4. Marketing Consultant
  5. Online Marketing Agency
  6. Website Designer

Written by the company

Penji is a creative technology company built to eliminate one of the most costly mistakes in business—hiring the wrong designer. With Penji, you get access to a vetted team of world-class graphic designers ready to tackle over 120+ design categories. From logos to landing pages, every project is delivered with speed and precision—typically within 24 to 48 hours.


Contact info

4.8

Excellent

TrustScore 5 out of 5

387 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(387)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service!

Diana H. is an excellent account manager! She reached out to me of her own accord after realizing I had received some designs I wasn't thrilled with. She was supportive and quick to help resolve the matter. Penji's customer support team is top notch!

5 January 2024
Unprompted review
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Reply from Penji

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Diana and our customer support team. Your satisfaction is our priority, and we appreciate your feedback. If you ever need further assistance, feel free to reach out.

Rated 5 out of 5 stars

Great service

Great service, prompt turnaround, high quality work.

5 January 2024
Unprompted review
Penji logo

Reply from Penji

Thank you for your kind words! We're delighted to hear you had a positive experience with our service. Your satisfaction is our priority!

Rated 5 out of 5 stars

Excellent graphic designers

The graphic designers did an excellent job; they gave us multiple versions of the work requested.

Very timely and on point.

11 December 2023
Unprompted review
Penji logo

Reply from Penji

Thank you so much for your positive feedback! We're thrilled to hear that you are pleased with the multiple versions provided by our graphic designers. Timeliness and precision are our priorities, and we're glad we could meet your expectations.

Rated 5 out of 5 stars

Best Addition to our Nonprofit's Marketing Team

Penji has been the best investment we have made as a smaller nonprofit organization, making it possible for our team to do more and upscale our communication efforts. I appreciate the versatility and creativity that Penji's designers bring to each project. The platform has supported us on various projects, from social media graphics to logos. I also appreciate their willingness to perfect any project, regardless of how many rounds of revision it might take. Considering the price point, Penji has been a cost-effective solution for reaching the quality level we have been striving for in our marketing and public-facing content.

22 December 2023
Unprompted review
Penji logo

Reply from Penji

Thank you so much for your positive review! We're thrilled to hear that Penji has been a valuable investment for your nonprofit organization. It's fantastic to know that our designers' versatility and creativity have contributed to the success of your projects. We're committed to delivering quality, and we appreciate your recognition of our willingness to perfect each project. We look forward to continuing to support your communication efforts.

Rated 5 out of 5 stars

Great designs from an easy to use platform

I've been working with Penji for a few years now as our primary design partner for our marketing agency. We've worked on projects from business cards to website designs to UI design for custom applications, and their team has handled it all with professionalism and great attention to detail. The platform is easy to use and keeps all of the communication in one place, making it very easy to keep track of things. The commenting tool is extremely easy to use and makes it very simple to provide feedback. I highly recommend Penji for all your design needs.

1 December 2023
Unprompted review
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Reply from Penji

Thanks a bunch for your awesome review! 🌟 We're thrilled to be your go-to design partner. It's fantastic to hear you've had a smooth experience from business cards to custom app UIs. We're all about making things easy, and we're stoked our platform and commenting tool have been a hit for you. Your recommendation means the world to us! 🚀 Looking forward to many more creative projects together. If you ever need anything, we're just a message away.

Rated 5 out of 5 stars

Penji for the win!I

I recently just started using Penji through my job. The few projects they have worked on for me exceed my expectations on all fronts! They were super fast, with great communication all along the way. The work was top quality a and the device extremely friendly and professional. I've used other outsource services before and this was by far the best experience I have had.

14 December 2023
Unprompted review
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Reply from Penji

Big thanks for the awesome review! Thrilled to hear we exceeded your expectations. Fast, top-quality work with a friendly touch – that's our goal! Here's to more successful projects together!

Rated 5 out of 5 stars

The best design service out there.

I've been with Penji for a couple of years now for my e-commerce business. Their design work is of the highest standard and the portal is so simple to use, allowing you to make specific requests for edits on the work and communicate via chat. Supported by my account manager, Mariagabriella, the service is fast and friendly. As such they have become my go-to design team.

13 December 2023
Unprompted review
Penji logo

Reply from Penji

Thank you for the amazing review! 🌟 We're thrilled to be your go-to design team for the past couple of years. It's fantastic to hear that you love our high-standard design work, easy-to-use portal, and the speedy, friendly service from Mariagabriella. We're here for all your design needs, and we appreciate your trust in us!

Rated 5 out of 5 stars

Friendly People

My interactions with the folks at Penji have consistently been a pleasure. While there have been instances where I needed to provide additional details for them to fully grasp my vision, they consistently deliver outstanding designs that hit the mark in the end.

12 December 2023
Unprompted review
Penji logo

Reply from Penji

Thanks a bunch for your kind words! We're thrilled to know you've enjoyed working with us. Your vision is our priority, and we're glad we consistently hit the mark with outstanding designs. If you ever have more details to share, feel free to let us know. Cheers to more great collaborations!

Rated 5 out of 5 stars

Total game changer

Total game changer. Quality designs at an affordable cost.

7 December 2023
Unprompted review
Penji logo

Reply from Penji

Thank you for your awesome review! We're thrilled to be a game changer for you. Quality designs at an affordable cost are what we're all about. Your positive feedback makes our day! If you ever have suggestions or questions, feel free to reach out. Cheers to more great designs ahead!

Rated 5 out of 5 stars

Penji is really great

Penji is really great. It's easy to use, they're good at designing, and you get your designs back quickly. I highly recommend Penji.

5 December 2023
Unprompted review
Penji logo

Reply from Penji

We're thrilled you love Penji! Thanks for the shoutout on our easy-to-use platform, speedy designs, and the recommendation. We appreciate your support! Feel free to reach out if you ever need anything.

Rated 5 out of 5 stars

great value

Experience is great with penji. art is great and our community loves it a lot. You definately get more than what you pay for

6 December 2023
Unprompted review
Penji logo

Reply from Penji

Thanks a bunch for your awesome review! We're thrilled that you and your community love Penji's art. It's fantastic to hear you feel you're getting more than your money's worth.
If you ever need anything or have more feedback, feel free to reach out. We appreciate your support!

Rated 5 out of 5 stars

Always on time

Always on time, listens to direct and very creative when needed. Most important very on time and consistent with all projects.

5 December 2023
Unprompted review
Penji logo

Reply from Penji

Thank you for the glowing review! We're thrilled that you find us consistently on time, responsive, and creative. Your positive feedback means the world to us. If there's anything more we can do for you, just let us know. Looking forward to more successful projects together!

Rated 5 out of 5 stars

Scaling New Heights with Penji's Reliable Graphic Design Services

After much contemplation and a pressing need for creative reinforcements, my team and I decided to partner with Penji and haven't looked back since. Initially, we were skeptical about outsourcing such a critical aspect of our business, but Penji has been nothing short of spectacular, completely exceeding our expectations.

Their platform boasts a user interface that is the epitome of simplicity and efficiency—intuitive, uncluttered, and a breeze to navigate. This ease of use has significantly streamlined our design process, allowing us to place requests and receive finished products without any hassle.

What truly sets Penji apart, however, is their team's unwavering reliability and their genuine willingness to engage in open dialogue. They have consistently demonstrated a deep commitment to understanding and meeting our client's expectations, fostering a collaborative environment that feels more like a partnership than a service.

The icing on the cake has been the newfound freedom to channel our focus toward other vital aspects of our operations. With Penji shouldering the graphic design load, we have been able to concentrate on delivering immediate value in more pertinent ways, ultimately enhancing our service offerings to clients.

Looking ahead, we are excited to continue our journey with Penji. Their service has not only enriched our creative outputs but has also become an instrumental part of our scaling strategy. As we expand into other marketing services, we do so with the confidence that Penji has got our backs in the design department.

In summary, if you're seeking a graphic design agency that can truly amplify your team's productivity and creativity, Penji is the way to go. They're not just a service provider; they're a game-changer for any business looking to scale operations seamlessly. We highly recommend their services for anyone in need of consistent, quality design work.

3 December 2023
Unprompted review
Penji logo

Reply from Penji

Thanks a million for your awesome review, Márcio! We're thrilled to be your go-to graphic design partner. Your shoutout to our intuitive platform and reliable team made our day! We're all about making your design process a breeze. Excited to keep rocking the creative journey with you!

Rated 5 out of 5 stars

Obsessed with Penji

As someone who's navigated the intricate world of web and mobile app development, I've had the pleasure of collaborating with various design teams. But none have left a mark quite like Penji. Their talent and expertise are nothing short of exceptional, and I am thrilled to share my experience.

Penji has been an integral part of our journey, designing not one but two full-scale web and mobile applications for my team. Their proficiency in understanding and translating our vision into reality is remarkable. But their expertise doesn't stop there. They've been our go-to for an extensive range of graphic design needs - from the simplest of business cards to the more intricate designs of neon signs. Their versatility is unmatched.

Their ability to create compelling sticker designs and comprehensive brand style guides has played a crucial role in shaping our brand identity. The depth and breadth of their design capabilities seem endless, and their work is a testament to their professionalism and creativity.

Working with Penji has been more than just a service; it's been a transformative experience. It has opened new portals in our business and sparked levels of creativity I didn't know were possible. Their work has not only enhanced our brand's visual appeal but has also added significant value to our business.

I am beyond grateful for Penji's contribution to our projects. Their impact has been immense, and I can confidently say that I would be lost without their guidance and expertise. If you're seeking a design team that delivers beyond expectations, Penji is the answer. Their work speaks for itself, and I am proud to be associated with such a talented team. Penji isn't just a service provider; they're a partner in true creative exploration.

#IAmObsessedWithPenji #DesignExcellence #PenjiTransforms

30 November 2023
Unprompted review
Penji logo

Reply from Penji

Thank you for your fantastic review! We're thrilled to be a part of your web and mobile app journey. Designing two full-scale applications, crafting compelling sticker designs, and shaping your brand identity have been a joy. We're grateful for your trust in our talent and versatility.

Rated 5 out of 5 stars

Penji exceeded my expectations

1. great designs with fast turnaround
2. great support staff
3. great service to provide exactly what we need (Figma and Canva designs).

Overall, just a great experience

28 November 2023
Unprompted review
Penji logo

Reply from Penji

We are thrilled to receive your positive review and we are delighted to hear that you had a great experience with our design services. Cheers to more amazing projects!

Rated 5 out of 5 stars

Great way to hire designers!

30 November 2023
Unprompted review
Penji logo

Reply from Penji

Thanks a bunch for the positive vibes! 🚀 We're thrilled you found our platform great for hiring designers. If you ever have more thoughts to share or need assistance, we're all ears. Cheers to awesome designs ahead!

Rated 4 out of 5 stars

A Beacon for Quick Design Needs with Room for Refinement

Penji offers a genuinely helpful service, especially for those who either lack design skills, access to design software, or simply don't have the time to dive into design work. Their ability to transform a low-resolution image into a vectorized masterpiece has been notably helpful for me. It's true, the process isn't always seamless. At times, I've noticed the designs appear to be quickly traced in Illustrator without much creative enhancement. This isn't a constant issue, but it does highlight the variability in the skill level of the designers. It seems a bit like a lucky draw at times.

However, the real gem of Penji's service is once you connect with a designer whose work resonates with your vision, you can request them for future projects, which adds a personal touch to the experience.

Regarding the tool proficiency of the designers, there's room for growth. While they are competent in design, their mastery in utilizing tools like Adobe Illustrator and Photoshop could be more polished. As for the 'Art Director' feature in the Daytime plan, its benefits aren't immediately clear to me. The role and impact of the Art Director in enhancing the projects could be more transparent, aiding in understanding their contribution to the process.

The technical side of Penji, particularly the website interface, has room for improvement. I've encountered login issues and difficulty in managing multiple projects simultaneously, which can lead to lost time. This aspect is crucial to address, given the limited daily working hours of the designers.

In summary, Penji is a beacon for quick design needs, particularly for those in a creative bind. While there are areas for enhancement, such as designer tool proficiency and technical reliability, the service has the potential to be a valuable asset for young creatives and designers seeking efficient and effective design solutions

28 November 2023
Unprompted review
Penji logo

Reply from Penji

Thanks a bunch for sharing your thoughts! 🎉We're thrilled you've found Penji helpful for your design needs. We hear you on the creative variability. Our team's on it, working to bring more consistency and depth to every project. Super glad you enjoy the personal touch of connecting with your go-to designer! About tools and the Art Director feature, we're tweaking things for a smoother ride. Your feedback's gold! Apologies for any website hiccups. We're fixing it pronto to save you time and stress. Thanks for the love and for being part of the Penji fam! If you ever need anything, give us a shout.

Rated 5 out of 5 stars

Penji makes our processes much easier

Penji makes our processes much easier. We were able to save 65% of our designer costs with Penji. The support is very courteous and helpful. Even at a high scale level, I can only recommend this service to anyone.

29 November 2023
Unprompted review
Penji logo

Reply from Penji

We're stoked to hear you've saved 65% on designer costs and found our support top-notch. Thanks a bunch for recommending us—means the world! Cheers to more awesome designs and savings ahead!

Rated 5 out of 5 stars

Just used Penji for some graphic design…

Just used Penji for some graphic design stuff, and I'm blown away! The designs were super cool and exactly what I was looking for. Plus, their customer service is awesome. They are always there to chat, super quick to respond, and really cared about making everything perfect for me. Totally recommend them!

30 November 2023
Unprompted review
Penji logo

Reply from Penji

Thank you for your kind words, Aytug! We're thrilled you loved our designs and felt the Penji love. If you need more creative magic, we're always here!

Rated 5 out of 5 stars

Penji has been a vital part of my POD business!

Penji has been a vital part of my print on demand business since 2019! I saw immediate growth in my business and I have no doubt that Penji is a big reason why I was able to go full-time with POD.

Communication is super easy through the app & turnaround time on projects is unbelievable! The team of designers consistently bring my ideas to life with high quality design work. Mareth, my customer support specialist, is extremely attentive and quick to assist with any needs I may have.

I honestly don't know where my small business would be if not for Penji. I can't recommend this company enough!

28 November 2023
Unprompted review
Penji logo

Reply from Penji

Wow, your review made our day! We're thrilled to have been part of your print-on-demand journey since 2019. It's amazing to hear about the immediate growth and that Penji played a role in your full-time POD success. Super stoked that our app, quick turnaround, and kick-butt design team hit the mark! And a big shoutout to Mareth for being the rockstar support you deserve. We're genuinely grateful for your trust in Penji. Here's to more success together!

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